My service from oil fast is always 5 star-that is why I commit to a monthly payment to them for my orders instead of trying to comparing costs and going else where at time of ordering. My oil tank is... See more
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Review summary
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Reviews shaping this summary
We ran out of heating oil on Boxing Day and called Oilfast for a delivery. They said delivery time would be the standard 5-7 working days and asked if it was urgent. I said that we’d just run out and... See more
Company replied
Very quick recent delivery after I had been sick and not checked the tank, which was at oops ‘better order some oil’ level. Usual great courteous service from the Forfar Oilfast team. I have a monthl... See more
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A great service from a great team. The staff are always cheerful and friendly when you call. Ordering a delivery is always made easy and the delivery drivers are always friendly and respectful of o... See more
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Company details
Written by the company
Oilfast is one of Scotland's leading independent heating oil suppliers, providing reliable fuel deliveries to homes, farms and businesses across the country. With a growing network of local depots and decades of industry experience, we combine nationwide buying power with local knowledge to deliver the high standards of service our customers expect. From rural communities and agricultural customers to households and businesses, we work hard to ensure fuel is delivered safely, efficiently and at competitive prices. We understand how important reliable heating is, particularly during Scotland's colder months. That's why our team is committed to making the ordering process as straightforward as possible, offering dependable deliveries, helpful customer support and practical solutions to help customers manage their fuel requirements throughout the year. At Oilfast, we are proud to support the communities we serve, building long-term relationships based on trust, reliability and excellent customer service. Whether you're a long-standing customer or ordering from us for the first time, our goal is simple: to provide a professional, dependable service that helps keep Scotland warm.
Contact info
Nethan St, ML1 3TF, Motherwell, United Kingdom
- 01698 537 152
- marketing@oilfast.co.uk
- oilfast.co.uk
4.7
Excellent
262 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Company is a rip off
Company is a rip off, this is the new name of the company that used to be Fleetmaxx solutions(same directors on Companies House)was recommended it by a friend who is now no longer a friend
Was charged £148.48 for £100 of diesel
Same thing happened to another friend and they sent the invoice to a debt company who tripped the prices
Am taking the case to the financial ombudsman if they ever reply
17 February 2025
Unprompted review
Reply from Oilfast
Hi Billy,
Thank you for taking the time to leave a review.
We are sorry to hear that you were dissatisfied with your experience. To clarify, Fleetmaxx Solutions continues to operate as its own business and has not changed its name.
As we do not have access to the account information relating to Fleetmaxx customers, we are unable to comment on the details of charges or account activity in a public forum. If you have an outstanding query or complaint, we would encourage you to contact Fleetmaxx Solutions directly so that they can investigate the matter further.
Kind regards,
The Oilfast Team
Oil was slightly over priced
Oil was slightly over priced. Could have got it cheaper but I am in a monthly plan and I am not sure if they inflated the price
17 January 2025
Unprompted review
Reply from Oilfast
Hi Robert,
Thank you for your feedback.
We are sorry to hear that you had concerns regarding pricing and appreciate you taking the time to share your comments.
Kind regards,
The Oilfast Team
Staff are always helpful
Staff are always helpful, friendly and professional. If I leave a voicemail they return my call quickly. Oil is delivered promptly, and sometimes a day earlier than expected.
14 February 2025
Unprompted review
Brilliant Service
Superb customer service when ordering via phone to Oban office.
Delivery was quick
Driver was very professional & courteous
4 February 2025
Unprompted review
Oilfast at Insch
I've been using Oilfast at Insch for years. They are always very helpful when I speak to them on the phone. The delivery is always prompt. There is no disruption to the area of ground they have to trail the hose along.
29 January 2025
Unprompted review
Fantastic service
Fantastic service when ordering my oil and really quick delivery. Excellent service!
31 January 2025
Unprompted review
You delivered oil to me when I hadnt…
You delivered oil to me when I hadnt ordered it, I sent emails asking why this had happened, I also left a message on your answer machine, as no one seemed to be answering the phone, there was no response to that message either.
Received a response today 16th June 2026, the fact that it has taken a year and a half, proves my point.
25 January 2025
Unprompted review
Reply from Oilfast
Hi Mhorag,
Thank you for taking the time to leave a review.
We are sorry to hear about your experience and particularly disappointed to learn that you did not receive a response to your emails or voicemail.
We understand how frustrating it can be when there is uncertainty regarding a delivery, and clear communication with our customers is extremely important to us. We continually review our processes to ensure we provide the high standards of service our customers expect.
Thank you for bringing this matter to our attention.
Kind regards,
The Oilfast Team
Very pleasant person on the phone
Very pleasant person on the phone, whole process quick and easy.
27 January 2025
Unprompted review
Great company Great customer service
Fantastic company great customer service. If your low on oil they will deliver it as quickly as possible. Been a customer for nearly 9 years now won’t go anywhere else. Paying monthly is a great option as well as it’s suits me budgeting every month.
1 February 2025
Unprompted review
Friendly members of staff
Friendly members of staff, quick deliveeya and reasonable prices!
29 January 2025
Unprompted review
Excellent service all round
Excellent service all round from ordering to fast, efficient and respectful delivery. Competitive prices.
17 December 2024
Unprompted review
Always pleasant on the phone and the…Pleasant people to deal with
Always pleasant on the phone and the drivers tidy and helpful. I have used Oilfast since I have had oil installed.
Competitive prices.
17 December 2024
Unprompted review
Excellent Service
Jane Ewing is superb. Her customer service is outstanding and the drivers are also wonderful getting the oil to all my oil group members no matter the weather, even in the recent storm. I have a lot of elderly people in the group and they are always grateful for the excellent service provided by Oilfast.
24 January 2025
Unprompted review
Love Oilfast
Love Oilfast
They really do deliver fast at reasonable/best deal
And if you run out you can buy plastic 5 litre tanks frim the office to see you through
Brilliant friendly snd appatrntly avleays available / phoned them middle of night by mistake .. they could not have been nicer
Brilliant
Mamy thanks
5 February 2024
Unprompted review
1000 litres ordered on 2nd January with…
1000 litres ordered on 2nd January with a forecast delivery of 3 days. I left two messages asking for a call back. Response was that my address is inaccessible to a four wheel tanker and that an extra fee will be charged for delivery on a small vehicle. Although we live in a remote area, we are regularly visited by other vehicles including large garbage trucks and other oil suppliers.
20 January 2025
Unprompted review
Reply from Oilfast
Hi John,
Thank you for taking the time to leave your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand how frustrating delays and changes to delivery arrangements can be, particularly during the winter period.
We are also disappointed to hear that you felt your enquiries were not responded to appropriately. Customer service is extremely important to us, and we continually review our processes to ensure we provide the high standards our customers expect.
Thank you for bringing these concerns to our attention.
Kind regards,
The Oilfast Team
Ordered oil in 30th December 2024 and…
Ordered oil in 30th December 2024 and still not delivered 14th January 2025 😂 oil fast ain’t so fast. Hope i will get it soon and definitely searching for better companies! I called them few times and they just don’t care
14 January 2025
Unprompted review
Reply from Oilfast
Hi Amber,
Thank you for taking the time to leave a review.
We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when waiting for a delivery, particularly during the busy winter period.
We are also disappointed to hear that you felt unsupported when contacting us, as providing excellent customer service is extremely important to us.
Thank you for your feedback, which helps us continually review and improve our service.
Kind regards,
The Oilfast Team
Quick delivery
Very quick delivery as we were virtually out of heating oil.
25 November 2024
Unprompted review
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