My service from oil fast is always 5 star-that is why I commit to a monthly payment to them for my orders instead of trying to comparing costs and going else where at time of ordering. My oil tank is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ran out of heating oil on Boxing Day and called Oilfast for a delivery. They said delivery time would be the standard 5-7 working days and asked if it was urgent. I said that we’d just run out and... See more
Company replied
Very quick recent delivery after I had been sick and not checked the tank, which was at oops ‘better order some oil’ level. Usual great courteous service from the Forfar Oilfast team. I have a monthl... See more
Company replied
A great service from a great team. The staff are always cheerful and friendly when you call. Ordering a delivery is always made easy and the delivery drivers are always friendly and respectful of o... See more
Company replied
Company details
- Fuel Supplier
- Diesel Fuel Supplier
- Energy Supplier
- Heating Oil Supplier
- Kerosene Supplier
- Petroleum Products Company
Written by the company
Oilfast is one of Scotland's leading independent heating oil suppliers, providing reliable fuel deliveries to homes, farms and businesses across the country. With a growing network of local depots and decades of industry experience, we combine nationwide buying power with local knowledge to deliver the high standards of service our customers expect. From rural communities and agricultural customers to households and businesses, we work hard to ensure fuel is delivered safely, efficiently and at competitive prices. We understand how important reliable heating is, particularly during Scotland's colder months. That's why our team is committed to making the ordering process as straightforward as possible, offering dependable deliveries, helpful customer support and practical solutions to help customers manage their fuel requirements throughout the year. At Oilfast, we are proud to support the communities we serve, building long-term relationships based on trust, reliability and excellent customer service. Whether you're a long-standing customer or ordering from us for the first time, our goal is simple: to provide a professional, dependable service that helps keep Scotland warm.
Contact info
Nethan St, ML1 3TF, Motherwell, United Kingdom
- 01698 537 152
- marketing@oilfast.co.uk
- oilfast.co.uk
4.8
Excellent
271 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2nd time my delivery was missed off the…
2nd time my delivery was missed off the run. Rectified after I called. Delivered next day with a discount. Once I can understand, but twice.
20 October 2025
Unprompted review
Reply from Oilfast
Hi Mrs Todd,
Thank you for your feedback.
We are sorry to hear that your delivery was missed and understand your frustration, particularly as this was not the first occasion. We are pleased that the matter was resolved promptly and appreciate you bringing your experience to our attention.
Kind regards,
The Oilfast Team
Good price and fast delivery
Good price and fast delivery, no fuss. Excellent customer service
17 September 2025
Unprompted review
Excellent service from start to finish
29 August 2025
Unprompted review
Cheap for buying oil cash
Cheap for buying oil cash. But do not use their pay monthly scheme. They take far too much monthly. Just buy upfront.
26 August 2025
Unprompted review
Reply from Oilfast
Hi there,
Thank you for your feedback and for choosing Oilfast.
We appreciate that different payment options suit different customers, and we're sorry to hear that our pay monthly scheme did not meet your expectations.
Kind regards,
The Oilfast Team
Perfectly efficient.
Planned deliveries and have never let me down.
No fuss, no noise, it just happens and that is how it should be.
26 August 2025
Unprompted review
First class service from a local team
First class service from a local team
17 July 2025
Unprompted review
Easy to order with rapid delivery at…
Easy to order with rapid delivery at good price
4 July 2025
Unprompted review
Best prices and great service.
16 June 2025
Unprompted review
Helpful and efficient service from…
Helpful and efficient service from placing my order to delivery at a competitive price
27 May 2025
Unprompted review
Friendly, reliable service.
Very friendly local telephone service; delivery when promised and done in a helpful and professional way; good price on the day. For me that's as good as it gets but is also what I have come to expect from Oilfast who have been my heating oil supplier of choice since my heating was installed years ago. Thank you and long may it continue.
13 June 2025
Unprompted review
Would not buy anywhere else
Great service,answered phone quickly,no 10 mins of awful music,order taken,oil delivered asap would not go anywhere else,Gay McKay does a great job on Arran
1 July 2025
Unprompted review
Communication is very inmortant
It's good to be informed that's a new driver will deliver the oil and he needs introduction to find the oil tank. If my wife would not been at home by chance it would have been very difficult for him to find the tank.
28 May 2025
Unprompted review
Reply from Oilfast
Hi Chris,
Thank you for your feedback.
We appreciate your comments and understand the importance of ensuring our drivers can locate tanks safely and efficiently. Feedback such as yours helps us continue to improve our service and communication with customers.
Kind regards,
The Oilfast Team
Good Customer experience and prompt…
Good Customer experience and prompt delivery with very helpful delivery driver!
3 June 2025
Unprompted review
Helpful and courteous when placing…
Helpful and courteous when placing order
Good delivery time
Friendly delivery driver
29 April 2025
Unprompted review
Good price relative to the other oil…
Good price relative to the other oil suppliers, very respond delivery and in some cases, next day if I am already empty. The drivers know where the tank is and leave it as they found it, disguised with old trees.
18 April 2025
Unprompted review
We have always had a great experience…
We have always had a great experience with Oilfast no problem with delivery, office staff helpful and friendly so carry on good work thanks
27 March 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.