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Oilfast Reviews 

262
•
TrustScore 4.5 out of 5

4.7

Heating Oil Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the efficiency and ease of their overall experience. Many people appreciate the friendly, helpful, and understanding staff, from office personnel to delivery drivers, who make interactions pleasant and productive. The delivery service is frequently noted for its speed and reliability, with many reviewers receiving their orders quickly, often within a day or two. Reviewers also find the pricing to be competitive and reasonable, making the service a good value. Some people were dissatisfied with occasional missed deliveries, though these instances were often resolved promptly with a discount.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the speed and efficiency of... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as "first class" and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their friendliness, efficiency, and... See more

Price

People report positive experiences with price, often noting competitive and reasonable rates for products... See more

Order

Consumers find the ordering process to be positive, with many reporting it is easy to order and deliveries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My service from oil fast is always 5 star-that is why I commit to a monthly payment to them for my orders instead of trying to comparing costs and going else where at time of ordering. My oil tank is... See more

Company replied

Rated 5 out of 5 stars

We ran out of heating oil on Boxing Day and called Oilfast for a delivery. They said delivery time would be the standard 5-7 working days and asked if it was urgent. I said that we’d just run out and... See more

Company replied

Rated 5 out of 5 stars

Very quick recent delivery after I had been sick and not checked the tank, which was at oops ‘better order some oil’ level. Usual great courteous service from the Forfar Oilfast team. I have a monthl... See more

Company replied

Rated 5 out of 5 stars

A great service from a great team. The staff are always cheerful and friendly when you call. Ordering a delivery is always made easy and the delivery drivers are always friendly and respectful of o... See more

Company replied

Company details

  1. Heating Oil Supplier
  2. Oil & Natural Gas Company

Written by the company

Oilfast is one of Scotland's leading independent heating oil suppliers, providing reliable fuel deliveries to homes, farms and businesses across the country. With a growing network of local depots and decades of industry experience, we combine nationwide buying power with local knowledge to deliver the high standards of service our customers expect. From rural communities and agricultural customers to households and businesses, we work hard to ensure fuel is delivered safely, efficiently and at competitive prices. We understand how important reliable heating is, particularly during Scotland's colder months. That's why our team is committed to making the ordering process as straightforward as possible, offering dependable deliveries, helpful customer support and practical solutions to help customers manage their fuel requirements throughout the year. At Oilfast, we are proud to support the communities we serve, building long-term relationships based on trust, reliability and excellent customer service. Whether you're a long-standing customer or ordering from us for the first time, our goal is simple: to provide a professional, dependable service that helps keep Scotland warm.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(262)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly staff, prompt deliveries

I am able to pay a monthly amount that helps me spread the cost of my kerosene over the year. The staff are always helpful when I call to0 get a delivery and the delivery is always prompt.

16 September 2025
Unprompted review
Rated 3 out of 5 stars

2nd time my delivery was missed off the…

2nd time my delivery was missed off the run. Rectified after I called. Delivered next day with a discount. Once I can understand, but twice.

20 October 2025
Unprompted review
Oilfast logo

Reply from Oilfast

Hi Mrs Todd,

Thank you for your feedback.

We are sorry to hear that your delivery was missed and understand your frustration, particularly as this was not the first occasion. We are pleased that the matter was resolved promptly and appreciate you bringing your experience to our attention.

Kind regards,

The Oilfast Team

Rated 2 out of 5 stars

Cheap for buying oil cash

Cheap for buying oil cash. But do not use their pay monthly scheme. They take far too much monthly. Just buy upfront.

26 August 2025
Unprompted review
Oilfast logo

Reply from Oilfast

Hi there,

Thank you for your feedback and for choosing Oilfast.

We appreciate that different payment options suit different customers, and we're sorry to hear that our pay monthly scheme did not meet your expectations.

Kind regards,

The Oilfast Team

Rated 5 out of 5 stars

Perfectly efficient.

Planned deliveries and have never let me down.
No fuss, no noise, it just happens and that is how it should be.

26 August 2025
Unprompted review

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