Oilfast logo
Visit website

Oilfast Reviews 257

•
TrustScore 4.5 out of 5

4.7

Heating Oil Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, efficiency, and helpfulness, making interactions pleasant and professional. The service is frequently highlighted as exceptional, with many appreciating the quick response times and ease of ordering. Reviewers are particularly impressed with the fast delivery, often receiving their orders sooner than expected, even in urgent situations. The pricing is consistently described as good and competitive, offering value to customers. However, some people mentioned occasional issues with delivery, such as a missed delivery or a new driver needing assistance to locate the oil tank.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and prompt deliveries,... See more

Service

Customers consistently note positive experiences with service, often describing it as brilliant, excellent,... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, efficient, and helpful.... See more

Price

Customers had positive experiences with price, consistently reporting competitive and good rates for oil.... See more

Order

Users describe positive interactions with order, highlighting the ease of placing orders and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My service from oil fast is always 5 star-that is why I commit to a monthly payment to them for my orders instead of trying to comparing costs and going else where at time of ordering. My oil tank is... See more

Company replied

Rated 5 out of 5 stars

We ran out of heating oil on Boxing Day and called Oilfast for a delivery. They said delivery time would be the standard 5-7 working days and asked if it was urgent. I said that we’d just run out and... See more

Company replied

Rated 5 out of 5 stars

Very friendly local telephone service; delivery when promised and done in a helpful and professional way; good price on the day. For me that's as good as it gets but is also what I have come to expect... See more

Rated 5 out of 5 stars

Very quick recent delivery after I had been sick and not checked the tank, which was at oops ‘better order some oil’ level. Usual great courteous service from the Forfar Oilfast team. I have a monthl... See more

Company replied

Company details

  1. Heating Oil Supplier
  2. Oil & Natural Gas Company

Written by the company

Oilfast is one of Scotland's leading independent heating oil suppliers, providing reliable fuel deliveries to homes, farms and businesses across the country. With a growing network of local depots and decades of industry experience, we combine nationwide buying power with local knowledge to deliver the high standards of service our customers expect. From rural communities and agricultural customers to households and businesses, we work hard to ensure fuel is delivered safely, efficiently and at competitive prices. We understand how important reliable heating is, particularly during Scotland's colder months. That's why our team is committed to making the ordering process as straightforward as possible, offering dependable deliveries, helpful customer support and practical solutions to help customers manage their fuel requirements throughout the year. At Oilfast, we are proud to support the communities we serve, building long-term relationships based on trust, reliability and excellent customer service. Whether you're a long-standing customer or ordering from us for the first time, our goal is simple: to provide a professional, dependable service that helps keep Scotland warm.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

257 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

We ran out of heating oil on Boxing Day…

We ran out of heating oil on Boxing Day and called Oilfast for a delivery. They said delivery time would be the standard 5-7 working days and asked if it was urgent. I said that we’d just run out and had to get an emergency top up of 200L. They delivered the very next day! Brilliant service during the holiday period.

30 December 2025
Unprompted review
Oilfast logo

Reply from Oilfast

That's great to hear the team were able to do this for you. The Christmas period is stressful enough without having to worry about no heating! Thanks for sharing this feedback with us, it means a lot.

Rated 5 out of 5 stars

Central heating oil

Central heating oil at a reasonable price, delivered promptly.

8 October 2025
Unprompted review
Oilfast logo

Reply from Oilfast

Hi William, thanks for the 5 stars. We're glad you were happy with our service and and hope to deliver for you again soon

Rated 5 out of 5 stars

Great idea

We have the monitor on the tank that lets oil fast know when it needs topped up I never have to worry about checking the oil it just happens an amazing service

18 November 2025
Unprompted review
Oilfast logo

Reply from Oilfast

Hi Alison, great to hear you're pleased with your smart tank monitor! Even with your monitor, we're just at the end of the phone if you ever need us. Don't hesitate to get in touch

Rated 5 out of 5 stars

My service from oil fast is always 5…

My service from oil fast is always 5 star-that is why I commit to a monthly payment to them for my orders instead of trying to comparing costs and going else where at time of ordering. My oil tank is in an awkward location and most drivers know the quirk but even when a driver is new (or from different area) they are always kind and understanding. Nothing is too much trouble

12 November 2025
Unprompted review
Oilfast logo

Reply from Oilfast

Hi Claire,

We're glad you're happy with the service from our drivers. We think they're the best, but we might be biased on that...

Thanks for the 5 stars!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, prompt delivery every time. Friendly delivery drivers.

17 November 2025
Unprompted review
Oilfast logo

Reply from Oilfast

Hi Clive,

Thanks for the feedback. We're glad you're happy with the service and our team of drivers.

Rated 5 out of 5 stars

I feel I got the best price possible…

I feel I got the best price possible for my heating oil, The customer service is always great at Oilfast ,the whole team are great! Always deliver when they say they will

17 October 2025
Unprompted review
Oilfast logo

Reply from Oilfast

Hi Craig,

Thanks for taking the time to leave such a nice review of the team. We look forward to speaking with you again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look