The Isle of Lewis chess set and Board has been excellently received as a Christmas present. One slight flaw in one of the pieces, and a call to Official Staunton, resulted in a replacement piece being... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve got to give this company a good review. I ordered an algebraic chess board and chess pieces which arrived very quickly after placing the order. One of the white knights was damaged and I asked t... See more
I recently bought a British Special set from Staunton and must say my experience has been phenomenal! There was some damage to a few pieces in transit and some minor flaws around the sharp edges of s... See more
Official staunton's Winchester chess set is a beautifully made chess set. The pieces are sizeable, well weighted and detailed - especially the knights - and are of very high quality. The chess set I o... See more
Company details
Written by the company
Chess sets to buy at the Official Staunton chess store offering a huge selection to choose from with free UK mainland courier shipping. UK's finest chess shop
Contact info
3 GARNERS LANE, WHIXALL, SY13 2NF, WHITCHURCH, United Kingdom
- 01948880060
- sales@officialstaunton.com
- officialstaunton.com
4.7
Excellent
463 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
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Brilliant
Brilliant ! There are not many supplies of chess sets/boards that are able to beat Official Staunton. Really exceptional quality along with a well trusted company.
Recommend 100%
9 May 2025
Unprompted review
Very pleased with the product
27 April 2025
Great quality chess set with amazing…
Great quality chess set with amazing detail. The set was bought as a birthday gift for my partner who absolutely loved it.
27 April 2025
Excellent Professionalism
I didn’t actually make a purchase from this company as the set I enquired about was out of stock but when I was asking them many questions about various sets they were still amazingly helpful and professional and spoke highly of another company who I ultimately ended up purchasing a set from. I was impressed with their professionalism and also their responsiveness and the company I eventually purchased a chess set of also said what an excellent company this was. I would have gladly purchased from this website if the set I looked at was in stock but it wasn’t to be on this occasion despite their amazing customer service and willingness to help despite them not gaining a sale. Thank you Official Staunton and maybe next time!
30 April 2025
Unprompted review
Great experience.
Chess pieces were packed well and shipped quickly. Excellent workmanship seen on all of the pieces!
3 April 2025
Great little travel set
Great little travel set. I did wonder if the 13” would be took big but actually it is perfect size for taking around. The magnetic bases are very good. Can hold board upside down and the pieces don’t fall off. Equally you wouldn’t know they are magnetic when moved around the board.
31 March 2025
Swift delivery and the product is…
Swift delivery and the product is great.
Pity the level of chess doesn’t match the quality of the product .
30 March 2025
My Chess ♟ Pieces Haven’t Turned Up…
My Chess ♟ Pieces Haven’t Turned Up Yet!
An Update On When I Can Expect Them Would Be Great!!!
27 March 2025
Reply from OfficialStaunton
Thank you for your feedback, though we're naturally disappointed to see a negative review rather than being contacted directly.
We’d like to clarify that your order was dispatched promptly and tracking details were emailed to you. According to the courier's tracking history, there were three attempted deliveries. The parcel was then held securely at the depot, awaiting your instructions for redelivery or collection.
Had you reached out to us, we would have gladly assisted you in resolving the issue quickly.
We always strive to provide the best service possible, but once a parcel is in the hands of the courier, successful delivery does rely on the recipient following up when delivery attempts fail.
We’re happy to arrange redelivery if the parcel is still at the depot, or offer alternative solutions. Please get in touch with us directly so we can resolve this for you swiftly.
Kind regards,
Customer Service Team
The Official Staunton Chess Company
13inch magnetic chess set
I purchased the 13inch board magnetic chess set. The King is 52mm high and the board folds in half with the pieces stored in the base when not in use. The build quality is excellent, this size board and pieces is fine for general use and the price is most sensible. Very pleased with my purchase.
26 March 2025
Reply from OfficialStaunton
Thank you so much for your kind words and thoughtful review!
We’re really pleased to hear that you’re enjoying the 13-inch magnetic chess set — it’s such a handy and well-made little set, perfect for casual games and easy to tuck away when not in use. Great choice!
It means a lot to us that you’ve taken the time to share your experience. If you ever need anything else, we’re always here to help.
Wishing you many enjoyable games ahead!
Warm regards,
*The Official Staunton Chess Company Team*
I Have just had delivered a superb…
I Have just had delivered a superb chess set the quality of workmanship is outstanding I cannot recommend this company enough, I will have many wonderful games with this set, a real joy to own thank you Staunton
21 March 2025
Reply from OfficialStaunton
Thank you so much for your wonderful feedback!
We’re absolutely thrilled to hear how pleased you are with your new chess set — knowing it’s bringing you joy and will be part of many great games is exactly why we do what we do.
Your kind words about the craftsmanship and your recommendation truly mean the world to us. If we can ever assist you again in the future, it would be our pleasure.
Enjoy every move!
Warmest regards,
The Official Staunton Chess Company Team
Exceptional Customer Service
Exceptional Customer Service.
We ordered a beautiful Lewis Men chess set. The pieces are really nice and include the Berserker which is my favorite. Unfortunately the board was damaged in transit but the issue was dealt with very quickly by OfficialStaunton Customer Service. We received a quick response to the initial email and a resolution was organised. Couldn't be happier with the set and credit where it is due.
Good work Official Staunton! Thanks.
18 March 2025
Unprompted review
Reply from OfficialStaunton
Thank you so much for your lovely review and kind words!
We're delighted to hear how much you're enjoying the Lewis Chessmen set — the Berserker is a fantastic favourite! We're also really glad we could resolve the board issue swiftly for you. While we always hope everything arrives in perfect condition, we’re here to make things right when hiccups do happen.
Your feedback means a lot to us, and we truly appreciate you giving us the chance to put things right.
Wishing you many wonderful games ahead!
Warm regards,
The Official Staunton Chess Company Team
I’ll be returning
From the get go, my entire experience has been flawless. I enter the site, I pretty much immediately find the section, as well as selection I am looking for. I know my budget, I know the aesthetic I’m looking for. Boom, there it was, the Winchester Anegre set. Ideal for what I wanted.
I order without issue, finding no problem going through checkout.
Within days the items are with me. They’re each pristine. I open the board, I see it’s well packed, secure soft tabs over each corner. No damage to any packaging. On inspection, there was the tiniest of cracks in the side of the board. It made no difference to the playability of the board. I email, just to let them know, that the board was damaged, but must of been prior to packaging at the factory, just after QA or something, because no damage to the packaging, whatsoever.
We came to an agreement, instead of the hassle of getting the board collected, and me not seeing the biggest issue, they knocked a little something off for me.
I have to be honest, it’s no wonder this is why these guys are the best. In every sense. Amazingly beautiful products, and a customer care ethic that is second to none.
I’ll be returning.
14 March 2025
Unprompted review
Reply from OfficialStaunton
Thank you so much for this brilliant and detailed review — it really means a lot to us.
We’re so pleased to hear that from browsing to checkout to delivery, everything flowed smoothly for you. The Winchester Anegre set is a stunning choice, and we’re glad it hit the mark both in look and feel.
We really appreciate your understanding regarding the board issue — things like that are rare, but when they do slip through, we’re always here to make things right as simply as possible.
It’s wonderful to know you felt well looked after, and we’re genuinely grateful for your kind words about our service and products.
We’ll be very happy to welcome you back anytime!
Warmest regards,
The Official Staunton Chess Company Team
Great product delivered in good time…
Great product delivered in good time and damage free
9 March 2025
Fabulous service
Fabulous service. Very well packaged and arrived promptly. The set is beautiful. Exactly what I wanted as a gift for my son.
4 March 2025
Reply from OfficialStaunton
Thank you for your kind words!
We’re so pleased to hear everything arrived safely and on time — just as it should. Enjoy your new chess set, and we hope it brings many great games your way.
All the best,
The Official Staunton Chess Company Team
Reply from OfficialStaunton
Thank you for your kind words!
We’re delighted to hear you’re happy with both the chess set and the service. It’s always a pleasure to serve customers like you — enjoy many memorable games ahead!
Best wishes,
The Official Staunton Chess Company Team
Excellent service
23 February 2025
Reply from OfficialStaunton
Thank you for your kind words!
We really appreciate your support and are so glad you were happy with our service. We're always here if you need anything in future.
Best regards,
The Official Staunton Chess Company Team
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