OfficialStaunton Reviews 462

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the chess sets and pieces, noting their beautiful craftsmanship, weight, and attention to detail. Many people also highlight the excellent service, fast delivery, and efficient handling of orders, often mentioning quick replacements for damaged items and helpful communication. However, some customers also noted occasional issues with packaging, such as boxes being ripped or too small, and a few instances of minor flaws in the product's finish, like improperly cut pieces or chipped veneer. A small number of people also experienced discrepancies with product descriptions, such as incorrect board sizes or flimsier materials than expected, and some found the delivery fees for returns to be high.

What people talk about most

Product

Reviewers mention positive feedback about the product, consistently praising the high quality, craftsmanship,... See more

Quality

People report positive experiences with quality. Many customers praise the high quality and craftsmanship of... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the impressive speed and... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and professional service, noting... See more

Order

Reviewers highlight positive aspects of order. Customers found the ordering process easy and efficient, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Isle of Lewis chess set and Board has been excellently received as a Christmas present. One slight flaw in one of the pieces, and a call to Official Staunton, resulted in a replacement piece being... See more

Rated 5 out of 5 stars

I’ve got to give this company a good review. I ordered an algebraic chess board and chess pieces which arrived very quickly after placing the order. One of the white knights was damaged and I asked t... See more

Rated 5 out of 5 stars

I recently bought a British Special set from Staunton and must say my experience has been phenomenal! There was some damage to a few pieces in transit and some minor flaws around the sharp edges of s... See more

Rated 5 out of 5 stars

Official staunton's Winchester chess set is a beautifully made chess set. The pieces are sizeable, well weighted and detailed - especially the knights - and are of very high quality. The chess set I o... See more


Company details

  1. Handicraft

Written by the company

Chess sets to buy at the Official Staunton chess store offering a huge selection to choose from with free UK mainland courier shipping. UK's finest chess shop


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

462 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent quality chessboard.

I’m really happy with this lovely Chessboard. It is really well built and of high quality. It has alternate wood and mother of pearl squares which look great. It has small pads on the four corners of the base to protect any surface it will sit upon. It also comes with a sturdy storage bag to protect it when not in use.

31 July 2025
Rated 3 out of 5 stars

We have a Staunton set from decades…

We have a Staunton set from decades ago. I didn’t realise the pieces I chose were not similarly weighted and bigger.

28 July 2025
OfficialStaunton logo

Reply from OfficialStaunton

Thank you for your review. The pieces you purchased are accurately described on our website, including their size and weight. Older Staunton sets from decades ago were often weighted with lead, which is no longer used for health and safety reasons. Modern sets use alternative materials for weighting, offering stability while maintaining safety and craftsmanship

Rated 5 out of 5 stars

Beauty on a budget.

I had a great experience purchasing a Chessboard set, with a discount code on their own website. Bringing a £65 chessboard set to around £55.

The chessboard was beautifully crafted, the chess pieces were not aesthetically fantastic, but for the price I paid they were amazing, the pieces were weighted and felt nice to hold.

27 July 2025
Rated 5 out of 5 stars

Birthday present

The chess set came in good time as it was a birthday present.
It was a very nicely boxed chess set and well made, nice folding box/chess board and holds all the pieces really nice.
Very nice looking and well made.

30 June 2025
Rated 5 out of 5 stars

5 Stars

5 Stars. Excellent customer service. Fast delivery of product. Well packaged. Lovely quality Chess pieces and board. I purchased the Winchester chess set. Recommended.

30 June 2025
Rated 2 out of 5 stars

Looks very good

Looks very good, but I feel the veneer is quite poor, which is even broken/chipped in one place.
Would have included an image but doesn't seem to be that option here.

5 June 2025
Rated 5 out of 5 stars

Incredible customer service

We had our board arrive with slight damage and they sorted it immediately without any issue. New board arrived and looks great. I’m really happy with the response and the company as a whole

5 June 2025

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