OfficialStaunton Reviews 462

I recently bought a British Special set from Staunton and must say my experience has been phenomenal! There was some damage to a few pieces in transit and some minor flaws around the sharp edges of some of the pieces. I contacted their sales team with a few photos and within a few hours they had informed me of dispatch and the next day I had the replacements at my door. Incredible customer service and the pieces are of the highest quality. Could not be happier.

Delivered when said and very well wrapped thank you

What a great company to interact with. There was a great selection of products available for all. Purchased a beginner set to introduce my daughter to chess. Delivery and service from Royal Mail left a lot to be desired, but Official Staunton were amazing. The set I ordered was not in keeping of my expectations so I contacted the team via email. Made contact with a delightful colleague, Carl, who clearly laid out all of my options and even sent me close up photos and links of alternative sets to choose from. A couple of days later, the new set arrived and will be enjoying it with my daughter. I certainly know where I will turn to in order purchase my next upgrade once she captures the chess bug. Thank you Official Staunton, you certainly have a new customer for life.

The chess set was a very reasonable price. It was very well made with a good weight.
Arrived quickly and well wrapped

Quality seems excellent at initial look. Delivery also good. Thank you very much.

Very happy with the products,good quality.Good value. Good aftersales.

Great purchase carefully prepared for delivery and delivered promptly. Very pleased, especially as the pieces were on sale.

From your advertising I had assumed that the board was handmade in UK not an off the shelf purchase from Europe.

I was sent a chessboard carry case that was several sizes too large. I called the company several times but it was always on answerphone. I left a message with my number but have had no response. I do not want to ‘join’ Etsy to contact, I just want to contact Official Staunton to exchange this item for one that fits, so that I can give it to my grandson for his 21st birthday…now late, sadly.

Fabulous chess set and delivered swiftly as well. Everything is of very high quality and really enjoy the addition of the extra queens in the set. Would recommend to anyone.

Perfect! The set I ordered was everything I’d hoped for. Some pieces were sold out when I first ordered so there was a small delay. However, it was handled very professionally and the pieces were swiftly restocked. The set arrived in good time after I was informed of the restock.
Excellent!!

I’d wanted on of those sets with the drawers at each end and Parker pieces. The set is fine except the board is the wrong way round, with the black square right. I complained, but Staunton said it made no difference to the game and that some sets come opening horizontally and other vertically. Really! Be warned.

Great chess set

The chess board is not the size advertised!

Very easy ordering process, great value and prompt delivery

The set I ordered is of high quality and beautiful design.

Delivery was efficient and fast. The product was very well wrapped and protected. Quality is excellent. This is a birthday present. Brilliant, thank you

I saved up to buy a fancy chess set from here and writhing a fortnight, my dog had chewed up one of the rooks that had fallen to the floor. (She thinks things on the floor are fair game. We’re working on it.)

I searched everywhere that sells individual replacement pieces and couldn’t find one anywhere. I was so upset. And then I reached out to The English Chess Company/Official Staunton chat, and without even letting me know they were doing it, they put a spare in the post for me. It absolutely made my life. Really, really lovely and great service. Highly recommend!

I’ve got to give this company a good review. I ordered an algebraic chess board and chess pieces which arrived very quickly after placing the order. One of the white knights was damaged and I asked them to replace it which they did immediately by sending me a complete set of black and white pieces along with extra queens. Far more than I was expecting. Definitely the sort of company I’m happy to do business with.

Great chess set [Classic Staunton Chess Set – 3" Ebonised Pieces & 50cm Anegre Board], reasonable price £125(?), arrived quickly. Came, unexpectedly, with spare queens.

One minor niggle: the case for the pieces was missing - sorted out quickly after an irritating email exchange. (They replied with an incomprehensible, terse message, but after "clarification" sent another message saying "We will send the vinyl box assp". It arrived in 3 days.)