Octopus Legacy Reviews 

3,381
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, approachable, and highly professional, making interactions pleasant and stress-free. People frequently highlight the excellent service received, noting the efficiency and smooth process from start to finish. Reviewers appreciate the patient and understanding approach of the consultants, who are often described as helpful and empathetic. The user experience is consistently positive, with many finding the process easy, stress-free, and straightforward, often feeling at ease during consultations. Furthermore, people highlight the clear and detailed explanations provided, ensuring full understanding of all options and answering any questions thoroughly. This comprehensive guidance contributes to a highly satisfactory overall experience for customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Service

People report positive experiences with service, often highlighting the ease of use and the professionalism... See more

User experience

Users describe positive interactions with the user experience, finding the process clear, easy to understand,... See more

Customer service

Customers had positive experiences with customer service, highlighting the clear explanations and detailed... See more

Instructions

Clients share positive opinions on instructions, with many reviewers highlighting that everything was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our consultant (Geri) was knowledgeable and very approachable; no pressure to sell us anything but was extremely helpful with great ‘people skills’. All of our questions were answered, and we have a f... See more

Rated 5 out of 5 stars

Martin Ralph made us feel very comfortable and went through current will checking and suggesting things to consider and explaining every very clearly. We were happy with our update and further servic... See more

Rated 5 out of 5 stars

Khaled Quraishi was so polite, very friendly and efficient. He explained everything regarding Lasting Power of Attorney clearly, in great detail and was patient with us, making sure we understood. We... See more

Rated 5 out of 5 stars

Chris Marlow has always been a great person to demystify the world of will trust and power of attorney. He had our best interests in mind and suggested appropriate options. Very happy with the discuss... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

Octopus Legacy, formerly known as Guardian Angel, is the place to plan for death and find support after a loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something much more human. Share more than money: leave voice notes, music, recipes and videos. Shape a legacy that connects you while you're here. And after you're gone. Founded by Sam after his mum died suddenly, we’re a group of people who work in death because we’ve been affected by it. We know the difference a good plan makes, and what it’s like when there isn’t one. Death can come between us, leave mess, legal fees, frustration. But it can also connect us. We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We’re here to make that world happen.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,381)

2,222 reviews in the last 12 months

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Rated 5 out of 5 stars

I found the agent you sent to write

I found the agent you sent to write. My will so helpful. There wasn't one question I asked her that she couldn't answer.\n She was so knowledgeable and I felt I trusted her. Which is the main thing when writing out of will? This person listened to what I was saying without interrupting, and it gave me clear guidance on what to do next.\n I like the 2 booklists that she gave me. One on the premier package to secure your legacy, protect your family, guidance and support and the other book that your lasting pair of attorney something I never got from my last solicitor excellent work, excellent person first class service. That's from a person who worked for British Airways for 54 years, handling the public

16 July 2026
Rated 5 out of 5 stars

It was really easy to arrange a house…

It was really easy to arrange a house visit, the advisor was extremely knowledgeable and made an overwhelming task very manageable. They clearly explained all of the legal terminology and the pricing structure was transparent and comprehensive.

16 July 2026
Rated 5 out of 5 stars

Ashley was very professional nothing…

Ashley was very professional nothing was too much trouble. He fully explained everything to my mum and put her at her ease. Brilliant communication from the company. Really reasonable price would highly recommend.

16 July 2026
Rated 5 out of 5 stars

Mum can relax all taken care of

Friendly and very competent adviser
Guided us through the process of making a will .
What is expected of the executors which wasn't as straightforward as we first thought,
So did go for the package from legacy.
All in all great service

16 July 2026
Rated 5 out of 5 stars

Zara was fab

Zara was fab. The appointment went so quickly. She was really informative, personable and considering it’s quite a dry subject to discuss made the appointment easy to understand and entertaining. Would highly recommend.

15 July 2026
Rated 5 out of 5 stars

Geri was absolutely great making a will…

Geri was absolutely great making a will can be very stressful and emotional Geri made it so easy she has such a lovely way of helping you talking to you with such professionalism.
We both felt Geri had put our minds and concerns behind us we thank you sincerely Geri

15 July 2026

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