Octopus Energy Reviews 

Although it took some time the final face to face chat was worthwhile and customer love was shown. Understanding better how the rates work has helped and appreciate the time Ben took to explain

Very helpful and friendly adviser. Thanks, Johnny, great to talk to you and benefit from your advice.

Clio-Lee was polite and very professional.

Met Les yesterday at Lee in the Solent summer fair, what a lovely guy, very helpful, friendly and knowledgeable.
Wasn’t looking to change companies but as I have just had solar panels fitted the deal Octopus Energy could give me, I couldn’t say no. So look into Octopus Energy especially if you meet Les Wilkinson , you won’t be disappointed.
Sheree

I have very good experience with octopus. Specially customer service is very good

I received a letter showing a balance from my late brother in law's account. It says to call to give bank details for the refund. I called and was told that a cheque had been issued. he letter mentions nothing about a cheque having been sent ? The cheque has not arrived yet although the statement has. I suspect i will need to call again tomorrow to see what has happened.

Steven was extremely helpful, very knowledgeable and was able to answer all our queries

Agent did not understand my question and provided an unwanted solution to a non-existent problem, completely failing to address the issue I contacted them about.

Really good customer service and great communication

Fantastic service as usual

Without trying to make me change my mind, the customer service person did exactly as I asked.

Jay the representative from your company was extremely polite and knowledgeable. He is a credit to your company. Made the switch so easy.

Your engineer was polite, friendly and punctual and made short work of the upgrade that was required.

The person I spoke to was very helpful and polite, and it was sorted .

Rang Octopus after moving home, Nelisha S was very helpful, explained all the tariff options to me, we worked out the best deal for me and I was able to get started immediately. Questions I had after moving home were answered without hesitation. Great customer service, thank you. Nice for once to be able to speak with someone on the phone rather than just filling a form out on a website and being left with unanswered questions!

Connor was most helpful in assisting me in my switch to Octopus energy. He explained clearly how this would be done and the time scale

Prompt and helpful response to my queries

Ryan was friendly and helpful, explaining everything clearly and answering my questions.

Prompt response which answered my q directly. Mark was v helpful and provided the link I needed to pay my bill immediately. Full marks to Mark!

Dealing with Kai was extremely easy, he was very knowledgable and helpful, and answered all my questions in a clear and concise manner.
However, waiting about 7 minutes to get to speak to him was not what I was expecting. Perhaps I rang at a busy time? but there was no message while I was waiting to say where I was in the queue or how long it would be before my call would be answered.