Octopus Energy Reviews 

Sedale was brilliant. She kept in regular touch whilst my issue was being tackled. She was very reassuring. You should be very proud of her as an employee.

Customer service is the best.
Would recommend and feel I would never leave unless for a much cheaper price. The solution was found within minutes and fixed efficiently. Thanks 😊

Customer service was brilliant

I never sign up for anything on the street but approached your advisor Darren Raymond, as I have been looking at other suppliers recently with the intention of only asking a question. The conversation went well. He answered my questions and didn't force me to make a decision.
He was friendly and professional.
I felt that he was transparent with the information provided.
I have signed up for a fixed deal with Octupus Energy and hope the switch over is smooth.

Craig was very efficient and knowledgeable.

Paris is polite and patient with customers. Above all, in customer service, he is extremely professional.
I was referred by an Octopus customer:
Svitlana Dum.
Account: A-36678A79
Taking into account what Svitlana said about the good service provided by Octopus, I did not hesitate to become your gas and electricity customer.

In conclusion, I trust in your transparency and professionalism. I also hope that Octopus will offer £50 to the person who referred me.

My thanks to the professional I had the pleasure of speaking with (Paris).

Sincerely,
Julia Holden

We recently decided to change our current energy supplier when they imposed a price increase.
We didnt realise how easy this would be until we spoke to Shaun at Octopus energy.
Shaun went through everything with us ,making sure that we understood each step before continuing to the next one.Im sure it was because of his knowledge that we decided to choose Octopus .

Sammy was very helpful and able to explain the different tariffs and clarify the details re solar panels and export tariff.

Call was answered promptly. Libby was friendly knowledgeable and helpful and answered my question and promptly emailed the information I requested
Thank you very much.

Your staff are great help many thanks being able to speak to human 👍

It was fine. I’m not as impressed with Octopus was I feel I should be. Thy di give a solution to the issue, but not willingly. i had to keep asking and prompting for input. Frustrating.

Abdus was great very helpful and didn’t take long at all to amend my monthly amount, been with octopus for 6 months now no problems at all best provider so far!

Quickly through to a human, sensible conversation about my issue, satisfactory resolution.

The customer service gentleman was very helpful.

Very easy and thorough communication. Engineer came out within a couple of hours and the issue was resolved and meter replaced within 15 minutes.

I’m not sure as I’ve asked for my partner to be sent a joint email everytime there’s a bill or information related to account, she has received nothing yet !!

Sabri dealt with my update request quite efficiently. Thanks.

Answered phone quite quick , didn’t really find the issues and EV is quite a complicated process..

Second bad review! I was contacted very quickly by customer services after giving a bad review as I transferred over to Intelligent Octopus Go 2 months ago as I have an EV charging point for my car. This product has failed to work ever since despite a very nice person emailing me regularly regarding the issues we are experiencing. After 6 weeks of this continuous contact we are no further forward. I have asked on several occasions to actually speak to someone regarding our problem but have been blanked and I just get the generic response ‘we are looking into it’. Again front facing staff are very nice but there appears to be nobody behind them actually prepared to help customers directly. Do not use this Octopus Intelligent Go product as it does not work!

Person I spoke to was very knowledgeable. Would be a 5 but Octopus does not reduce prices on fixed tariff when price cap falls, which is disappointing