Octopus Energy Reviews 

Direct and informative, answered my questions in a forthright manner.

Hopefully sorted missed dot, was onwrong place for Gas reading. Very helpful.

Very good and knowledgeable adviser.
5 Stars

Very helpful and professional experience with Sian

Really helpful phone call today, sorting out some issues for my dad.

Many thanks

Switched to Octopus from another energy firm and the whole process was made extremely easy by Sara who was friendly and super efficient. All dealt with in a very professional manner with everything explained clearly.

Very cheerful welcome and helpful advice.

I had to contact customer service regarding my Father. I didn't have to wait long before my call was answered.
Connor was so helpful, he had a very pleasant nature and a joy to talk to. Thank you Connor

Quick pick-up of my call. Really helpful advisor who sorted out my query efficiently and quickly.

Been trying to raise a formal complaint in regard to a customer rep just responding to my emails by using AI generated responses. Only for my complaint to be forwarded to that same individual to respond to my complaint. Once again ignoring all my raised issues. I loved Octopus for many things but this has really put me off their ‘Outstanding’ customer service.

We had considered changing our energy provider as we have very recently bought an ev, so
it was fortuitous that I met Glenn in the foyer at M&S on 21st August.
He was very pleasant and professional and explained how simple and straightforward the changeover from our current energy provider to Octopus would be……. And it was exactly as he stated.
He told me the procedure and timing to change to the appropriate tarif for ev owners which was useful and we will follow his advice.
I felt confident enough to provide the necessary details for setting up the direct debit despite being in a public place.
Excellent manner and customer service.

Excellent customer service. Isabella answered to my questions clearly and made my transition very easy.

I had a query regarding tariffs and charges - I sent this off but did not get a reply (initially), but then "Jodie" picked up the query and sorted the answers immediately.
Good info and customer service (in the end)
I am quite critical of poor service, but Octopus always sets the bar high

I called today to query that I haven't received my August Bill,I spoke to Emin who was very helpful and polite. I ended paying by Credit Card in which Emin helped me.
Excellent customer service received today

Jack G is a legend. Really helpful and informative. Thank you 🤩

Connor was super helpful and knowledgeable.

Ally the person taking my call was very helpful

Simple and pleasant as always

I was contacting to say that I had a text telling me that I had over paid an amount of £89. I rang and asked if this was correct, and was told that I was in credit by £249, did I want any of this credited to me. I asked if it was ok to have £200, and was told..."of course".
Thank you very much said I.