Octopus Energy Reviews 

My request was handled efficiently by Owen and to my satisfaction, I have been a customer of Octopus for many years now and I haven't found a provider that can match the service they provide, the only thing I disagree with is the introduction of exit fees which I think are a bit pricey

I was contacted on my landline by someone claiming to be Octopus Energy.
I emailed Octopus and gave them the information they left on my answer phone and Octopus checked them out and confirmed that it was a scam and reported them to their security people

I got clear information about the problem I experienced and how to deal with it.

Steve was very efficient went over everything twice with me ,got the deal i wanted no pressure and I also got my friend to sign up , thanks Steve lovely lad

Brilliant, fast and successful reply to my email.

I spoke with Courteney at the emergency customer Service and they were so helpful and lovely to speak to. Courteney went above and beyond to help me get my gas supply back on. Excellent service.

Octopus,
Gave me a straight quick answer via a Bot, but then quickly pasded my query to Jared @ Octopus who gave me the info I needed.
Octopus BRILLIANT as always👍

Easier transfer from previous dimwitted company, lower prices and much, much faster balance updates once reading is submitted, and the one "chat" responded to quickly with clear and understandable response

I don’t understand why my account was -£262 on Thursday 13th August and it jumped to-£332 today and that is after you took £162 and I was away on holiday.

I was encouraged to switch to Octopus by a member of my family. As part of that deal, I was offered a free coffee/ tea either at Greggs or Caffe Nero. I enjoyed my tea from Caffe Nero as part of my weekend events. Then I was later advised that Caffe Nero was no longer a participant in the scheme. So I only had a tea from Greggs. Now the only offer is a “sausage” roll from Greggs, or currently an offer of a "pastry" from Aldi, which I do not want or enjoy. Also the cost of travel to Aldi does not cover the pastry.

Octopus is seriously downgrading its “add on facilities” or that the participating companies are being less generous. Sad on either front. I may well discontinue my current choice of energy supplier, Octopus, for such a small but simple reason.

Great customer service person. Hameedah, their response to my on going issue was always polite, friendly and caring. They took time to check in with me and made sure my issue was eventually resolved.

It was out of hours but my charger had needed to be rebooted and the Emergency line picked up and Alex was very helpful as not many problems on his side, so he had time to help ... it was sorted and cant thank Alex enough.

Fantastic customer service

New customer as I have just purchased an EV. Its made such a positive difference being able to speak to someone directly and also being kept up to date via email on every stage of the process when moving from old supplier. Again with EV side of things, it has been a very straight forward process

It is so good to be able to contact and speak to a real human being. My life is difficult atm and I don't trust my own judgement so it's so reassuring to be able to check in with Judaine. She is kind, helpful and very efficient. She sent me a reminder which was very welcome as stress tends to cause me to forget to do things. It's excellent to know that I can always contact her with no judgement as she is clearly such a considerate and compassionate person. I do hope she will see this feedback. Thank you.

Very helpful

Everything

Babongile Was our customer support worker. They did a fantastic job with clear and prompt responses. They solved our issues with no hesitation and with great understanding. I can see why Octopus has such a great reputation!

Very responsive, request carried out efficiently.

Promptly dealt with refund of some credit request