Octopus Energy for Business Reviews 

Had an issue registering online. Managed to get through to an advisor quickly, issue resolved and new account set up with no issues whatsoever. Call handler was polite, clear and ever so helpful. Checked all details, costs and thoroughly explained everything.

great service

We had a Smart Meter fitted in April of 2025 and it has never worked...!!!
After over a year of broken promises and 4 hours each month rectifying grossly over "estimated" bills, we managed to speak with a FANTASTIC Octopus representative, Sarjana who not only listened but actioned her promises.
The situation now has a course of action and hopefully will be resolved soon with a new Smart Meter installation.
Sarjana has been the defining factor in getting something done and for that we are MOST grateful.

The issue was easily and amicably resolved.

Moved the electricity supply for our village hall to Octopus as they offered a better deal than our current supplier.
Called and spoke with Herry, who was very helpful and sorted everything out over the phone, including putting through a referral discount we had.
Hadn't expected to pay a one month equivalent security deposit, but that will be credited back to our account in the following months.

It was a very refreshing change to immediately get through to a real person. Absolutely brilliant. Karen could not have been more helpful. It was an amazingly stress free and very reassuring experience.

Always a pleasure talking to your agents! Very helpful as always!!

Seb was professional

Fast and efficient service.

Prompt and friendly response to my concern about the rapid increase in my direct debit led to an agreed reduction.

Process was smooth, answered all my questions, very helpful.

I have been with Octopus for many years now.
As far as I am concerned all Octopus staff/customer service are fantastic. All queries/questions are sorted straight away and certainly within 24 hours.
Keep up your great work.
Thank you.

Really helpful and knowledgeable

Tom in customer services was very helpful, swift and got our company set up to switch to Octopus from January 1st 2027.

Great customer service - professional, knowledgeable and (as a company) compassionate.

Always a pleasant interaction octopus staff are super lovely and helpful

Great and efficient service- Charlotte offered levels of service and solutions over and above what I requested- Great!

Excellent response by Emily, resolved the issue really quickly and effectively

Very good service thank you for your service highly recommended