I called Octopus after receiving an email stating my monthly payment was due to increase. The call was answered within a few seconds by the lovely Jenna.M who immediately put me ease. She was able to... See more
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Review summary
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Reviews shaping this summary
Exceptional customer service from John D in the emergency team. We had an issue with our boiler following a smart meter installation. John went the extra mile to help us which was a big relief as we h... See more
I’m Lanlord, on my empty property in block of 11 apartments I received a bill with another Tenant name on. This person has been very distressed. 5 June I spoke with operator Marcus who resolved m... See more
After being with British Gas for Years, decided to switch to Octopus after buying an Ev, What a difference!!, The price is much much cheaper and the service is second to none. Shazia has always replie... See more
Company details
Contact info
UK House, 164-182 Oxford Street, London , W1D 1NN, London, United Kingdom
- 0808 164 1088
- hello@octopus.energy
- octopus.energy
4.8
Excellent
813K reviews
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Good service although slight delay in…
Good service although slight delay in sorting the problem with octopus mini not connecting was a bit frustrating but overall communication was good if a little bit slower than I would have liked.
15 June 2026
Great promptly support
Great promptly support. Clear explanation and proactive compensation for error made. Thank you.
15 June 2026
Quick response to my enquiry which put…
Quick response to my enquiry which put me at ease immediately , All very professional and friendly 🤩
15 June 2026
Problem soon sorted.
I had a query about my refund, and it was quickly sorted out within minutes by Darryl all is good now.
15 June 2026
What a breath of fresh air this company…
What a breath of fresh air this company is!
Everyone I've dealt with have been Thoughtful. Pro active. Upbeat. Efficient
Solution driven.
You should be running the country!!
15 June 2026
How treating a customer should be done
A first class lesson in how to treat customers and close a deal . No need to say more since I suspect that this is the norm for your telephone and other points of customer contact Thankyou JGA
15 June 2026
First class and very friendly service
The agent I dealt with was very efficient and made the whole experience very easy and hassle free.
8 June 2026
Quick response to email from Jai
Quick response to email from Jai. Great customer service.
13 June 2026
The bed service you can get from a gas company
I phoned to ask if l was on the right tariff, which l was, l also asked if l could pay more each month on my bill as l'm so worried & just couldn't go through another winter with out much warmth again the lady was so kind & helpful, asked about my health
She was wonderful, brilliant when people listen to you
I am now waiting for my electric blanket with greatful thanks
Thank you all
11 June 2026
At short notice
At short notice, we had to cancel a smart meter replacement appointment made months ago. Terishka very quickly sorted out a new appointment, with not the slightest hint that we had caused a problem.
15 June 2026
Excellent service
I met Conner Dominey in Southampton on Saturday afternoon and enquired with him about changing from my current provider to yourselves. Conner told quoted a deal with me that I was very happy with & I’ll be joining you from the 17th June.
13 June 2026
Quick and Easy to switch
Spoke to Kristian today regarding switching my Gas from my previous supplier and setting up a fixed rate for both Gas and Electric. it was done in minutes and the price was very competitive and better than what my old supplier was offering. That's how easy it was. Great Service as always
15 June 2026
Excellent customer service
Fast, responsive and informative customer service. Great resolution of problems. Very supportive.
15 June 2026
Clear and helpful comms
15 June 2026
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