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Octoclassic Reviews 459

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TrustScore 4 out of 5

3.9

Auto Parts Store
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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, often highlighting the perfect fit and quality of parts, even for hard-to-find or custom-made items. The company is praised for its ability to reproduce special parts with exceptional professionalism, and many appreciate the responsive and helpful service. Reviewers also noted the quality and detail of the parts often exceeded their expectations, making their classic car interiors look more luxurious. However, some people were dissatisfied with the product quality, describing items as low quality, brittle, or not matching the original equipment's finish and texture. Additionally, some customers experienced significant delays in delivery, poor communication, and issues with customs charges not being clearly stated, leading to frustration and unreceived orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the perfect fit and... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the very good quality,... See more

Service

Customers had ambiguous experiences with service, with some reviewers highly recommending the services due to... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting positive outcomes such... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Octoclassics helped me with a couple of parts for my R129 SL. Even some parts not on the website were made for me with good fitment. Of course sometimes something breaks or does not fit perfect. Fortu... See more

Rated 5 out of 5 stars

Good communication. Good packaging. Fast despatch. As described. Helpful when first item wasnt quite right size / fit. Ended up with a good fitting hard to find / replace part - no nonsense good quali... See more

Rated 5 out of 5 stars

They found the part I had been looking for over the last three months, something other places couldn’t manage. They also provided me with a much faster mail carrier, fully adapting to my needs. On... See more

Rated 5 out of 5 stars

Kamil made all my purchases from OctoClassic very easy. And since my special orders had to be handcrafted for my Mercedes (R129) - he continually kept me informed every week regarding my purchases. Th... See more

Company details

  1. Auto Parts Store

Written by the company

3D printed spare parts for classic cars

Contact info

3.9

Great

TrustScore 4 out of 5

459 reviews

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1-star

Replied to 68% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great customer service and quality parts at good prices

I experienced a lengthy delay in my parcel just due to being international through no fault of the company. Staff were great in following up on my order once I let them know it hadn’t arrived and letting me know what was going on. Part is of great quality and will be happy to purchase further parts in future

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Very Impressed

Excellent communications, kept me in contact all the way through the process.

The item was produced quicker than the initial estimate, it arrived quickly, was very well packed and when fitted to my car was indistinguishable from the original part.

I am very impressed and have recommended them to other members of the Mercedes-Benz Club.

11 April 2023
Rated 2 out of 5 stars

Poor quality fit and finish

R129 rear view mirror does not assemble together very well. Has a gap around the edge at corners.
The R129 door seat switch panel needs to have the switch mounting holes opened up with a drill. If you try installing the screws the plastic mounts will crack. Overall product quality is disappointing

7 March 2023

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