Oakwood Motor Company Bury Reviews 

494
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 207 reviews, reviewers had a great experience with this company. Consumers frequently praise the knowledgeable and friendly staff for guiding them through a smooth, completely pressure-free vehicle selection and purchase process. Many buyers also highlight the impressive variety of clean cars available and the efficient, helpful assistance provided by the team during financing and vehicle handover. Some reviewers were not happy with the after-sales service, mentioning prolonged communication gaps, ignored emails, and unaddressed mechanical or cosmetic issues. A few people experienced frustrating delays and felt that staff lacked proper support and responsibility once the initial car sale was successfully completed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Consumers find service to be a mixed experience, with many reviewers praising the helpful staff and smooth... See more

Product

Users describe ambiguous feelings regarding their product experiences, with reviewers reporting both... See more

Customer service

People report ambiguous experiences with customer service, noting that initial interactions during the buying... See more

User experience

Customers had great satisfaction with the user experience, often describing the process as smooth,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good welcome and gathering information on the type of car I wanted to buy. No pressured sales. Opportunity to view and test drive a car seen on Auto Trader. Responsive pricing meant there was a pric... See more

Company replied

Rated 5 out of 5 stars

Had another wonderful experience buying at Oakwood Motor Company. Have bought from them before and as they are a local business I decided to try them first. Sales staff made the initial buying process... See more

Company replied

Rated 5 out of 5 stars

Both my boys have bought cars within the last 2 years from Oakwood Motor Company. Both Sales people explained everything clearly and went through all details. Handover went smoothly. Even the after sa... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the minute we walked through the door to purchasing our car. There was a huge variety of cars to choose from, and we felt at ease asking many questions about each and every one... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Oakwood Motor Company are an established family run used car dealership based in Bury. We have over 400 cars currently in stock from all your favourite brands including our specialist selection of Audi VW Group vehicles. Our fantastic rates are available on both HP and PCP finance and we have extended warranties available for up to 3 years for complete peace of mind. Our experienced sales team are on hand to help you every step of the way, so give us a call today to reserve your new car with a refundable £100 deposit.


Contact info

4.0

Great

TrustScore 4 out of 5

494 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(494)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a three yr old A4 from Oakwood

Bought a three yr old A4 from Oakwood, staff were great and gave me a fair price for my golf trade in.
The new car did have a parking sensor fault a couple of weeks later which was a bit of a pain but Oakwood were brilliant and had it sorted in no time.

10 September 2025
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Daniel, it’s great to hear you had such a positive experience buying your Audi A4 and that you felt you received a fair price for your Golf part exchange.

We appreciate that having a parking sensor fault appear just a couple of weeks later wasn’t ideal, so we’re especially pleased our team got it sorted quickly and made the after-sales experience just as positive as the purchase itself.

Thank you for choosing Oakwood Motor Company, Daniel. We hope you’re enjoying the A4 and have plenty of trouble-free miles ahead! 🚗⭐

Rated 5 out of 5 stars

Clear honest advice very helpful

Clear honest advice very helpful
Not pushy salesmen
Great good value car

17 June 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Andrew, it’s great to hear that the clear and honest advice from our team helped make your experience such a positive one. We always want customers to feel comfortable taking their time without any pressure, so it’s brilliant that this stood out to you.

Even better that you came away with a great car at a price you were happy with! Thanks for choosing Oakwood Motor Company, Andrew, and we hope you enjoy every mile. 🚗⭐

Rated 5 out of 5 stars

Had another wonderful experience buying…

Had another wonderful experience buying at Oakwood Motor Company. Have bought from them before and as they are a local business I decided to try them first. Sales staff made the initial buying process really easy and the after sales team make the pick up process and admin side of things super quick and easy. Will definitely buy here again in the future and recommend. Thank you oakwoods!

16 August 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Catherine, it means a lot to welcome you back to Oakwood! We really appreciate you choosing to support a local business again and giving us the opportunity to help with another car.

It’s brilliant to hear that our sales team made the initial purchase so easy, and that the after-sales team kept that same standard going by making the collection and admin side quick and straightforward too.

Knowing you’d come back to us again and happily recommend Oakwood Motor Company is a huge compliment. Thank you for your continued support, Catherine, and we hope you’re loving the new car! 🚗😊

Rated 5 out of 5 stars

Fantastic company and staff

Fantastic staff, ever helpful and friendly Amazing experiecnce!

8 October 2025
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Tim, what lovely feedback! It’s brilliant to hear that our team made such a great impression with how friendly and helpful they were throughout your visit.

We’re really pleased you had such an amazing experience with Oakwood Motor Company. Thanks for choosing us, Tim, and we hope you’re enjoying your car! 🚗⭐

Rated 5 out of 5 stars

Really friendly staff

Really friendly staff, no salespeople chasing after you when u are looking around the cars. Good selection of cars to choose from and really competitive.

31 July 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Wendy, it’s great to hear you felt comfortable taking your time and looking around without any pressure from our sales team. That relaxed approach is really important to us, so we’re pleased it made a difference to your visit.

We’re also glad our selection of cars and competitive pricing impressed you. Thank you for choosing Oakwood Motor Company, Wendy, and we hope you’re enjoying your new car! 🚗😊

Rated 5 out of 5 stars

Fantastic company friendly staff great…

Fantastic company friendly staff great variety of cars and very knowledgeable about their products would highly recommend this company on my experience

9 September 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Scott, what fantastic feedback! It’s great to hear that the friendliness and knowledge of our team stood out and that you were impressed with the variety of cars we have available.

Your recommendation based on your own experience means a lot to everyone at Oakwood Motor Company. Thank you for choosing us, Scott, and we hope you’re enjoying your car! 🚗⭐

Rated 5 out of 5 stars

Excellent service from the minute we…

Excellent service from the minute we walked through the door to purchasing our car. There was a huge variety of cars to choose from, and we felt at ease asking many questions about each and every one of them. We are delighted with our purchase and will definitely return in the future.

1 August 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Charlotte, it’s brilliant to hear you felt at ease with our team from the moment you walked through the door. With so many cars to choose from, we know there can be plenty of questions along the way, so we’re really pleased you felt comfortable asking about all the different options.

Most importantly, we love hearing that you’re delighted with the car you chose! Thank you for trusting Oakwood Motor Company, Charlotte. Knowing you’d happily return in the future means a lot to us, and we’ll look forward to welcoming you back when the time comes! 🚗😊

Rated 5 out of 5 stars

Top service and I love my car 🥰

3 September 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Terry, that’s exactly what we love to hear! 🥰 We’re so pleased you received top service from the team and, most importantly, that you’re loving your new car!

Thanks for choosing Oakwood Motor Company, Terry. We hope you enjoy every mile! 🚗✨

Rated 5 out of 5 stars

Recommended

Recommended. I wouldn’t think twice about buying another car from Oakwood.

5 February 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Peter, that’s a recommendation we really appreciate! Knowing you wouldn’t hesitate to choose Oakwood Motor Company again tells us we made the right impression.

Thank you for putting your trust in us, Peter. We hope you’re enjoying your car, and we’d be delighted to welcome you back when it’s time for the next one! 🚗⭐ - Peter

Rated 5 out of 5 stars

Happy customer

Very well looked after, friendly and informative service with a great range to choose from.

9 September 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Steven, it’s great to hear you felt so well looked after by our team! We’re pleased the friendly and informative service helped you through the process and that you had plenty of choice from our range of cars.

Thank you for choosing Oakwood Motor Company, Steven. We really appreciate your feedback and hope you’re enjoying your new car! 🚗😊

Rated 5 out of 5 stars

Both my boys have bought cars within…

Both my boys have bought cars within the last 2 years from Oakwood Motor Company. Both Sales people explained everything clearly and went through all details. Handover went smoothly. Even the after sales, booking service and mot’s all went well. No problems and would recommend to friends and family.

13 April 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Janet, it’s wonderful to hear that Oakwood has now helped both of your boys with their cars over the last couple of years! We’re really pleased that on both occasions everything was explained clearly and the handovers went smoothly.

It’s especially nice to hear that the positive experience continued beyond the purchase, with the after-sales team looking after the servicing and MOTs too.

Thank you for continuing to put your trust in Oakwood Motor Company, Janet, and for recommending us to your friends and family. We really appreciate your support! 🚗😊

Rated 5 out of 5 stars

Wonderful company that goes above and…

Wonderful company that goes above and beyond at every stage. Highly recommend.

9 September 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Jade, what a lovely recommendation! It means a lot to hear that you felt well looked after at every stage and that our team went above and beyond to make your experience a great one.

Thank you for choosing Oakwood Motor Company and for recommending us, Jade. We really appreciate your support and hope you’re loving your car! 🚗⭐

Rated 5 out of 5 stars

Great personal service

Great personal service. Went the extra mile to help.

26 September 2025
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

It’s brilliant to hear you received such personal service from our team and that they went the extra mile to make sure you were well looked after.

Thank you for choosing Oakwood Motor Company and for taking the time to share your experience. We really appreciate your support and hope you’re enjoying your car! 🚗😊

Rated 5 out of 5 stars

I have bought most of my cars from…

I have bought most of my cars from Oakwood over the years. The service has always been first class. From the sales team to the servicing - never had a problem. Great communication every time.

3 September 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi James, it means a lot to hear that you’ve chosen Oakwood for so many of your cars over the years! Having customers return to us time and time again is one of the biggest compliments we can receive.

We’re especially pleased that the first-class service has continued beyond the sales team and through to servicing, with great communication every time.

Thank you for your continued loyalty and trust in Oakwood Motor Company, James. We really appreciate having you as a long-standing customer and look forward to helping with the next one! 🚗⭐

Rated 5 out of 5 stars

Get your next car from Oakwood Motors

Great company, great choice of cars, 5 stars all round! Would highly recommend.

1 September 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Marlene, five stars all round – we couldn’t ask for better feedback! ⭐ We’re so pleased you were impressed with Oakwood and the choice of cars we have available.

Thank you for the fantastic recommendation, Marlene. We really appreciate you choosing Oakwood Motor Company and hope you’re loving your car! 🚗😊

Rated 5 out of 5 stars

Great Company

Great Company. Great Customer Service. Thank you Chris and Team!!

31 August 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Bernadine, it’s brilliant to hear you had such a great experience with us! We’re especially pleased that Chris and the team provided the level of customer service we always aim for.

We’ll make sure your lovely feedback is passed on to Chris and everyone involved. Thank you for choosing Oakwood Motor Company, Bernadine! 🚗⭐

Rated 5 out of 5 stars

We always buy our vehicles from Oakwood…

We always buy our vehicles from Oakwood Motor Company and wouldn’t go anywhere else. The team is honest, reliable and trustworthy, with excellent customer service from start to finish. The vehicles are always good quality and fairly priced, and the aftercare is excellent. We would happily recommend them to anyone looking for a quality vehicle and dependable service.

1 July 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

What an amazing review! Knowing you continue to choose Oakwood every time you need a vehicle is a huge compliment and something we genuinely appreciate.

It’s particularly great to hear that the honesty, reliability and trust you have in our team keeps bringing you back, and that the aftercare continues to match the experience you receive when purchasing.

Thank you for your continued loyalty to Oakwood Motor Company and for recommending us so highly. We look forward to looking after you for many more vehicles to come! 🚗⭐

Rated 5 out of 5 stars

Excellent service have bought a few…

Excellent service have bought a few cars now, all excellent quality and prices, wouldnt buy from anywhere else.

13 October 2025
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Kelly, it’s fantastic to hear you’ve chosen Oakwood for a few of your cars now! Having customers come back to us again and again is something we really value.

We’re so pleased you’ve consistently been happy with the quality, pricing and service you’ve received. Saying you wouldn’t buy from anywhere else is a huge compliment!

Thank you for your continued loyalty to Oakwood Motor Company, Kelly. We’ll look forward to helping you find the next one when the time comes! 🚗⭐

Rated 5 out of 5 stars

Great cars and service

Dealt with Chris and the team a few times over the years- top drawer 👍🏻

9 October 2025
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

It’s great to hear Chris and the team have looked after you so well on multiple occasions over the years! 👍🏻 Repeat customers mean a lot to us, and “top drawer” is a compliment we’ll happily take!

Thank you for continuing to choose Oakwood Motor Company. We’ll make sure Chris and the team see your brilliant feedback! 🚗⭐

Rated 1 out of 5 stars

Aweful dealership ,

Aweful dealership ,

Have been without a car for nearly 3 months..
They sold me a faulty car with the wrong battery in.

They ignore emails they don't sort out any issues you raise and pass the buck to each other, I will be taking this as high as I can go as I'm paying the finance every month for a car that doesn't work!

They have made my experience of getting a new car extremely stressful and unpleasant.

Absolutely disgraceful company stay well clear of them!!!

9 May 2026
Unprompted review
Oakwood Motor Company Bury logo

Reply from Oakwood Motor Company Bury

Hi Amy, we’re sorry to hear how stressful and frustrating this situation has been, particularly as you’ve been without the use of your car for such a prolonged period while continuing to make your finance payments.

We understand your concerns regarding the reported fault with the vehicle and battery, but we’re also disappointed to hear that you feel communication has been lacking and that you’ve been passed between different people without getting the answers or resolution you expected.

As there are specific technical and ongoing after-sales issues involved, we don’t want to speculate publicly about the cause of the fault or the work required without reviewing the full history of the case. Your concerns clearly need proper attention and a clear update on where matters currently stand.

Please contact support@oakwoodmotorcompany.com with your vehicle and purchase details so the relevant team can review the case and outstanding issues.

We regret that your experience has reached this point, Amy, and appreciate you bringing your concerns to our attention.

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