A good welcome and gathering information on the type of car I wanted to buy. No pressured sales. Opportunity to view and test drive a car seen on Auto Trader. Responsive pricing meant there was a pric... See more
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Review summary
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Had another wonderful experience buying at Oakwood Motor Company. Have bought from them before and as they are a local business I decided to try them first. Sales staff made the initial buying process... See more
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Both my boys have bought cars within the last 2 years from Oakwood Motor Company. Both Sales people explained everything clearly and went through all details. Handover went smoothly. Even the after sa... See more
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Excellent service from the minute we walked through the door to purchasing our car. There was a huge variety of cars to choose from, and we felt at ease asking many questions about each and every one... See more
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Company details
Written by the company
Oakwood Motor Company are an established family run used car dealership based in Bury. We have over 400 cars currently in stock from all your favourite brands including our specialist selection of Audi VW Group vehicles. Our fantastic rates are available on both HP and PCP finance and we have extended warranties available for up to 3 years for complete peace of mind. Our experienced sales team are on hand to help you every step of the way, so give us a call today to reserve your new car with a refundable £100 deposit.
Contact info
Oakwood Motor Company, 26 Whitelegge Street, BL8 1SW, Bury, United Kingdom
- 01617621000
- sales@oakwoodmotorcompany.com
- oakwoodmotorcompany.com
4.0
Great
494 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
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Delivered a faulty SEAT Leon and then ignored my emails
I financed a 2017 SEAT Leon through Oakwood Motor Company. The car was delivered with problems I was never told about, and when I emailed them about it they ignored me.
It arrived unvaleted. There was a misaligned passenger door, a rear speaker not working, the tyre inflation kit missing, stop/start not working with a warning on the dash, bodywork scratches, a 12V battery / diagnostic issue, a missing 12V socket cover, exposed wiring from a missing headlining light, and torn window tint.
None of this was disclosed before delivery. I emailed Oakwood to report the faults and ask them to put it right. Those emails were ignored. I had to chase the problems myself, including a diagnostic scan and a visit to SEAT. An independent inspection later confirmed several of the same defects, including stop/start failing on a road test, a poor-standard previous repair to the offside front door, the door not sitting flush, and missing items.
A used car can have wear. That is not the point. They sent out a car that had not been prepared, with systems not working and parts missing, did not tell me, and then did not answer emails when I complained.
I would not buy from Oakwood Motor Company again. Get everything in writing, inspect the car on delivery, and do not rely on them to reply.
1 July 2026
Unprompted review
Great Dealer - Issue with Car but resolved with Oakwood
I recently purchased a Tesla Model 3 from Oakwood Motor Company and, unfortunately, an issue developed with the vehicle shortly after purchase. While it was obviously frustrating to have a problem with the car, I have to say that Megan and the team at Oakwood were excellent in helping me get it resolved.
Once I raised the issue with them and provided the relevant information, they agreed to take responsibility for the repair and worked with me throughout the process. The situation ended up being more complicated than initially expected, with Tesla identifying further work that was required, but Oakwood continued to work with me to reach a satisfactory resolution.
I particularly appreciated Megan's communication and willingness to listen to the situation and find a way forward. It would have been easy for the process to become difficult when dealing with a third-party manufacturer, but Oakwood worked with me rather than making the situation unnecessarily difficult.
Ultimately, the issue has now been resolved and I’m very happy with how Oakwood handled things. Buying a used car inevitably comes with some risk, and for me, what really matters is how a dealer responds when something does go wrong. In this case, Oakwood stepped up and helped put things right.
A special thanks to Megan for her help throughout the process. I would be happy to recommend Oakwood Motor Company based on my experience.
18 September 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Lewis, thank you for taking the time to share such a detailed account of your experience. While we’re sorry that an issue developed with your Tesla Model 3 so soon after purchase, it’s fantastic to hear how well supported you felt while getting everything resolved.
A special thank you for recognising Megan. It’s great to hear that her communication, willingness to listen and determination to find a way forward made such a difference, particularly when the situation became more complicated following the additional work identified by Tesla.
How we support our customers when something doesn’t go to plan is incredibly important to us, so we’re delighted that the issue has now been resolved and you’ve been left happy with how everything was handled.
Thank you for your patience throughout the process and for recommending Oakwood Motor Company, Lewis. We’ll make sure Megan and the wider team see your fantastic feedback.
Honest seller with good communication…
Honest seller with good communication and very helpful throughout and after the buying process. Would buy from Ben again.
21 September 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Dan, it’s brilliant to hear Ben looked after you so well, not only while you were buying your car but afterwards too.
Being described as honest, helpful and a good communicator is fantastic feedback, and we’ll make sure Ben sees your comments. The fact you’d happily buy from him again says it all.
Thank you for choosing Oakwood Motor Company, Dan. We look forward to hopefully welcoming you back in the future.
Lack of organisation and poor communication.
I am extremely disappointed with the service I received from Oakwood Motor Company located in Bury regarding repairs that were agreed upon when I purchased my car.
My vehicle required two relatively straightforward repairs: a ripped seat and a cracked gear cover. An appointment was originally scheduled for Friday 5 September 2026, but the day before, on 4 September, I was informed by phone call, that the repair could not go ahead because the person who carries out the seat repairs only works on Tuesdays. This was frustrating, but I accepted the explanation and rearranged my schedule.
The appointment was then moved to Tuesday 15 September 2026. Obtaining this day off work was difficult, but I managed to do so specifically to allow Oakwood to complete the repairs. I dropped my car off at 9:00am, giving the company a full working day to complete the agreed work.
Throughout the day, I contacted Oakwood several times for an update but received no meaningful information regarding the status of my vehicle. It was not until 5:34pm, after my car had been with them all day, that I received a call from Jenny informing me that the seat had not been repaired. I was then asked whether Oakwood could keep my vehicle overnight or have it returned the following day.
This was completely unacceptable. I had already lost a full day's annual leave and had specifically rearranged my commitments to accommodate Oakwood after they cancelled the original appointment. During my discussion with Jenny, I was told that my keys had been passed to the appropriate department but that the individual responsible for the repair had apparently never collected them. The explanation provided was vague, and nobody seemed able to tell me exactly what had happened or why the work had not been completed.
I also raised my concerns regarding communication. I was advised that Olivia would call me the following day; however, Olivia was the salesperson I purchased the vehicle from and had previously been expected to contact me to arrange these repairs months ago. Despite this, I have never received a call from her.
At this stage, I suggested that, given the inconvenience caused and the difficulty I have in taking further time off work, Oakwood should either arrange for the repair technician to attend my location or allow me to have the repairs completed locally at Oakwood's expense. Jenny said she would ask whether this could be arranged.
The most frustrating aspect of this experience is not simply that the repair was not completed, but the lack of organisation, poor communication, and apparent disregard for my time. I rearranged work commitments twice, used annual leave, and was left without a resolution after Oakwood had possession of my vehicle for an entire day.
I expect a dealership to honour its commitments and communicate proactively when issues arise. Unfortunately, my experience with Oakwood Motor Company has fallen well below the standard I would expect, and I hope they take steps to improve their customer service and internal processes to prevent other customers experiencing the same level of inconvenience.
Would I recommend? Not based on my experience to date.
15 September 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Thank you for taking the time to share your experience. We’re sorry to hear how stressful and disappointing your purchase and collection were, particularly after travelling such a long distance to our Bury site.
We understand your frustration regarding the lengthy wait despite confirming your arrival time, as well as the concerns you’ve raised about the communication you received while waiting. We’re also disappointed to hear that the vehicle arrived with a dent, limited charge and was not presented to the standard you expected.
You’ve raised several further points regarding the vehicle’s tyres, brakes, AA inspection and the outstanding log book. These are specific matters that need to be checked against the vehicle and preparation records, so we don’t want to speculate publicly about what happened or what information was provided at the time.
If the log book or any other issues remain outstanding, please contact support@oakwoodmotorcompany.com with your vehicle and purchase details so the relevant team can review the history and provide an update.
We also want to reassure you that the feedback left by our customers reflects their individual experiences with Oakwood Motor Company. We appreciate that your own experience was clearly very different, and we’re sorry it has left you with such a negative impression of us.
Keira was really helpful
Keira was really helpful - professional, friendly and competent. Would definitely recommend to everyone
1 September 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Dan, it’s brilliant to hear Keira looked after you so well! We’re really pleased her professional, friendly and helpful approach made your experience with Oakwood Motor Company such a positive one.
We’ll make sure your lovely feedback is passed on to Keira. Thank you for recommending us, Dan – we really appreciate your support! 🚗😊
Good selection of low mileage vehicles and knowledgeable sales staff.
I visited Oakwood with a list of criteria for the car I was looking for. I was shown a great selection of low mileage clean vehicles and a knowledgeable explanation of how it met what I was looking for. Ended with what I wanted at a good deal.
3 September 2026
Unprompted review
Reply from Oakwood Motor Company Bury
It’s great to hear our team took the time to understand exactly what you were looking for rather than simply showing you what was available. We’re really pleased you had a good selection of clean, low-mileage cars to choose from and received knowledgeable advice along the way.
Even better that you ended up with exactly what you wanted at a deal you were happy with! Thank you for choosing Oakwood Motor Company, and we hope you’re loving your new car! 🚗😊
I purchased a vehicle which I had seen…
I purchased a vehicle which I had seen advertised on Autotrader. Olivia provided support which went above and beyond anything I’ve seen during a process like this. Everything was simple and straight forward throughout it all.
All the staff at the dealership were really nice and patient.
11 September 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Lewis, it’s brilliant to hear Olivia went above and beyond to make your experience such a positive one! Buying a car you’ve first spotted online can sometimes feel daunting, so we’re really pleased she made everything simple and straightforward from your initial enquiry through to the purchase.
It’s also lovely to hear that the rest of the team made you feel welcome and were patient throughout the process. We’ll make sure Olivia and everyone involved see your kind words!
Thank you for choosing Oakwood Motor Company, Lewis. We hope you’re loving your new car! 🚗😊
Purchased an Audi from Oakwood 3wks ago…
Purchased an Audi from Oakwood 3wks ago and couldn’t be happier with the sales process and the after sales to date. Couldn’t recommend highly enough.
18 August 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Joel, it’s fantastic to hear that three weeks on, you’re so happy with your Audi and your experience with Oakwood Motor Company!
We’re especially pleased that the after-sales service has continued the same positive experience you had during the purchase. Knowing you’d recommend us so highly means a lot to the whole team.
Thank you for choosing Oakwood, Joel. We hope you enjoy many happy miles in your Audi! 🚗⭐
I bought a car for my daughter here…
I bought a car for my daughter here advice was great no trouble no hassle all I did was pay the bill and she drove it off simple.
Would definitely go back.
10 November 2025
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Steve, it’s great to hear that buying a car for your daughter was so simple and hassle-free! We’re really pleased the team gave you all the advice you needed and made the whole process as straightforward as possible – just pay the bill and let her drive away! 🚗😊
Knowing you’d happily come back to Oakwood Motor Company is a brilliant compliment. Thank you for choosing us, Steve, and we hope your daughter is loving her new car! ⭐
Recently bought a van from Oakwood…
Recently bought a van from Oakwood Motor Company. Had a really positive experience from start to finish. And I’m really happy with my van as well. Thanks for everything everyone at Oakwood.
10 May 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Chris, it’s brilliant to hear you had such a positive experience with Oakwood from start to finish, and even better to know you’re really happy with your new van!
We’ll make sure your thanks are passed on to everyone involved in getting you on the road. Thank you for choosing Oakwood Motor Company, Chris, and we hope the van serves you well for many miles to come! 🚐⭐
Reply from Oakwood Motor Company Bury
Hi Louise, it’s lovely to hear that our friendly team and the service you received made your overall experience such a positive one! 😊
Thank you for choosing Oakwood Motor Company, Louise. We really appreciate you taking the time to leave us your feedback and hope you’re enjoying your car! 🚗⭐
I had a fantastic experience buying my…
I had a fantastic experience buying my new car here. The entire process was smooth, transparent, and completely pressure-free from start to finish. Sales representative Olivia Hall was exceptionally knowledgeable, patient, and listened carefully to what I needed rather than just trying to make a quick sale. Every detail regarding the vehicle history, pricing, and paperwork was explained clearly with no hidden surprises. When I came to collect the car, it was spotless, fully serviced, and ready to go. Exceptional customer service and a genuinely stress-free buying experience. I would not hesitate to recommend them to friends and family.
15 April 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Simon, what fantastic feedback! It’s brilliant to hear that your experience was smooth, transparent and completely pressure-free from the very beginning.
Olivia Hall will be delighted with your comments. Taking the time to listen to what you actually need, answer your questions and clearly explain everything from the vehicle history and pricing through to the paperwork is exactly the kind of service we want our customers to receive.
We’re also pleased your car was spotless, serviced and ready for you when collection day arrived – the perfect way to finish off the experience!
Thank you for trusting Oakwood Motor Company with your new car, Simon, and for recommending us to your friends and family. We hope you absolutely love it! 🚗😊
Great team
Great team , great service ,great cars , great atmosphere. Happy chap😀
7 September 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Stephen, we love this one – great team, great service, great cars and a happy customer at the end of it! 😀 It’s especially nice to hear that the atmosphere at Oakwood added to your experience too.
Thanks for choosing Oakwood Motor Company, Stephen. We really appreciate the brilliant feedback and hope you’re loving your car! 🚗⭐
Service unbeatable
I recently picked up my new car and it was pristine. The service was excellent from start to finish. I was amazed at the huge range of cars for sale. It’s definitely a cut of the usual secondhand car garage.
9 July 2026
Unprompted review
Reply from Oakwood Motor Company Bury
What brilliant feedback! We’re really pleased to hear your new car was pristine when you collected it and that the service you received matched that standard from start to finish.
It’s also great that our range of vehicles impressed you – we work hard to offer plenty of choice and provide an experience that stands out from the typical used car dealership.
Thank you for choosing Oakwood Motor Company, and we hope you enjoy every mile in your new car! 🚗⭐
Really happy with the service I…
Really happy with the service I received from Oakwood. I bought a car for my daughter and the whole process was fantastic, friendly, straightforward and completely hassle-free. Would definitely recommend Oakwood.
18 July 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Wayne, it’s lovely to hear that buying a car for your daughter was such a positive experience! We’re really pleased our team made everything feel friendly, straightforward and completely hassle-free from beginning to end.
Thank you for trusting Oakwood Motor Company with such an important purchase and for recommending us, Wayne. We hope your daughter is loving her new car! 🚗😊
Bought a car last month
Bought a car last month, customer service was good and love the car. Highly recommend
28 August 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Jamie, it’s great to hear that a month on you’re still loving your car and that the customer service you received made the purchase a positive one!
Thank you for recommending Oakwood Motor Company, Jamie. We really appreciate you choosing us and hope you have many happy miles ahead in your new car! 🚗⭐
Reply from Oakwood Motor Company Bury
Hi Seth, thanks for the great feedback! We’re really pleased you were happy with the service you received from Oakwood Motor Company.
We appreciate you choosing us, Seth, and hope you’re enjoying your car!
Flawless Customer Service
This place has evolved so much. I am a returning customer last car bought from Oakwood prior to covid. Team at Hero Car Finance were fantastic,had me qualified,accepted less than 60 minutes. The wife adores the new car came with a 3 year warranty and AA inspection report too.
Sales person Olivia was brilliant
Thanks guys you’ve been magnificent
3 September 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Dan, it’s especially rewarding to receive feedback like this from a returning customer! Having bought from Oakwood before Covid, it’s brilliant to hear you’ve seen how much things have evolved and that your latest experience was such a positive one.
Getting everything qualified and accepted in under an hour is great to hear, and we’re glad the 3-year warranty and AA inspection gave you that extra reassurance. We’ll also make sure Olivia sees your brilliant shout-out for the service she provided.
Most importantly, we love hearing that your wife adores the new car! Thank you for coming back to us after all these years, Dan – your continued trust means a lot to the Oakwood and Hero teams. 🚗⭐
Reply from Oakwood Motor Company Bury
Hi Wayne, sometimes a smooth and straightforward experience is exactly what you want! We’re really pleased everything went well and you had no problems throughout the process.
Thank you for choosing Oakwood Motor Company, Wayne. We really appreciate your feedback and hope you’re enjoying your car!
Top Job yet again :)
9 September 2026
Unprompted review
Reply from Oakwood Motor Company Bury
Hi Daniel, we love the “yet again”! 😊 It’s brilliant to know we’ve delivered another great experience for you.
Thank you for coming back to Oakwood Motor Company and continuing to put your trust in us. We really appreciate your support, Daniel, and look forward to seeing you again in the future! 🚗⭐
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