Oakmans Estate Agents Reviews 485

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making the entire process smooth and stress-free. Many highlight the exceptional service, noting the team's efficiency, clear communication, and dedication to keeping them informed at every stage. Reviewers frequently mention the quick response times and the personalized support received, which instilled confidence and made them feel valued. However, some people were dissatisfied with the management services, citing issues like unaddressed leaks, lack of communication, and a perceived disregard for tenants' concerns. These customers also reported instances of unprofessionalism and administrative incompetence, which led to frustrating experiences.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and friendly approach.... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, with many highlighting the helpfulness and excellent... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process was easy, smooth,... See more

Response time

Users describe positive interactions with response times, with many highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic service from everyone at Oakmans, especially Lesley Barnfield. She was absolutely amazing and kept us informed at every stage. It helped us to feel relaxed even when there were dela... See more

Rated 5 out of 5 stars

My house sale has just gone through thanks to the Oakmans Northfield team. Charlee Evans valued my house and explained what would be happening next. Bill Fan and Dominic Smith did a wonderful job... See more

Company replied

Rated 5 out of 5 stars

From start to finish, Oakmans were superb. We had trouble with selling our property through a different agent, switched to Oakmans and sold within a month. Their sales progression team were excellent,... See more

Company replied

Rated 5 out of 5 stars

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful howev... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Are you searching for the best local estate and lettings agents in Birmingham or Solihull? Look no further! We specialise in sales, lettings, and property management. Ranked No.1 in most areas according to Rightmove, with over 70k followers on social media to give your property maximum exposure. We have dedicated teams in every department, each with their own speciality, to provide you with a personalised and stress-free experience when dealing with your property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

485 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Luke was very knowledgeable and…

Luke was very knowledgeable and efficient, straight to the point. Very positive experience with Oakmans because of him.

8 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Josh, thank you for your feedback! We’re pleased to hear Luke’s knowledge and efficiency helped make your experience a positive one.

Rated 5 out of 5 stars

Luke

Luke was helpful and informative. Straight to the point.

8 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thanks, Lewis! We’re so glad to hear Luke was helpful and straight to the point - we appreciate your review.

Rated 5 out of 5 stars

Very helpful

Really appreciated the help finding houses. Ollie is a sound guy he should get a company car

7 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thanks for your review! We’re really glad to hear Ollie made a great impression and that you found the team’s support helpful throughout.

Rated 5 out of 5 stars

Ollie

Ollie - he was a great help and made everything really easy and fun

7 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi Edward, thank you for your feedback! We’re so pleased to hear Ollie made the experience both easy and enjoyable!

Rated 5 out of 5 stars

Jai was a top man

Jai was a top man

5 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thanks for your review, Zac! We’re so glad to hear Jai made a great impression - we’ll be sure to pass on your kind words.

Rated 5 out of 5 stars

Jai top fella

5 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thanks, Tom! We’re really pleased to hear Jai was such a help.

Rated 5 out of 5 stars

Great showcase and provided good…

Great showcase and provided good information and prices for the houses. Greg and Amber were brilliant 10/10 would recommend.

5 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi Vishnu, thank you for your feedback! We’re so pleased to hear Greg and Amber made the experience clear and enjoyable.

Rated 5 out of 5 stars

Excellent service from Sue at Oakmans

Sue went above and beyond as my estate agent and I can’t recommend her enough! She was professional, kind and trustworthy!

5 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your lovely review, Lucy! We’re thrilled to hear Sue went above and beyond - she’ll be so pleased to know her professionalism and care stood out.

Rated 5 out of 5 stars

First Class Service

I recently had a viewing for a property with Oakmans Estates Agents and they provided comprehensively high quality service. My initial enquiry about the viewing was responded to swiftly by Lewis Coke who always has a friendly attitude and followed up as promised with a reminder a couple of days before.

The viewing was coordinated by Sophie Hillyard. Her enthusiasm, patience and knowledge made it a great experience. The pace of the visit reassured you that you were in the company of someone who was committed to supporting you to find the right property. There was a follow up phone call to inquire about how I felt about the property too.

The interactions with Lewis and Sophie made it clear that Oakmans cares about its customers.

Thank you.

1 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi Jake, thank you for taking the time to share such wonderful feedback. We’re delighted to hear Lewis and Sophie made the whole experience smooth, personal, and reassuring. Your kind words will be passed on to the team.

Rated 4 out of 5 stars

Very receptive and helpful

Very receptive and helpful. They’re friendly and supportive of all our decisions and have been with us in every step of the journey. Lovely staff and great atmosphere.

3 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your feedback, Rebecca! We’re so pleased to hear the team were receptive and helpful throughout your experience.

Rated 5 out of 5 stars

Effective

Cheerful staff, very helpful and efficient care

1 November 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thanks, Joel! We’re pleased to hear you found our team cheerful, efficient, and helpful.

Rated 5 out of 5 stars

Very dedicated and enthusiastic team of…

Very dedicated and enthusiastic team of professionals. They really try to do an extra mile for you, Jilly, Sophie and Lauren were wonderful, thank you all. Bea

30 October 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi Bea, thank you for your review! We’re so happy to hear Jilly, Sophie, and Lauren went the extra mile for you - we truly appreciate your kind words.

Rated 5 out of 5 stars

Lesley was fantastic

Lesley was fantastic, communicating effectively and supporting a smoother journey.

31 October 2025
Unprompted review
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Reply from Oakmans Estate Agents

Hi, thank you for your feedback We’re delighted to hear Lesley provided great communication and made the process smoother for you.

Rated 5 out of 5 stars

Really smooth process so far and the…

Really smooth process so far and the team are positive and supportive

31 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Nicola, thank you for your review! It’s wonderful to hear the team have been positive and supportive - we’re glad everything is running smoothly.

Rated 5 out of 5 stars

Purchase Of Our Home

We cannot thank Oakmans enough for all the help and support offered throughout our home buying experience.
Our sales progressor Lesley has kept me sane through every step, honestly would of been lost without her.
Staff are polite and friendly and always respond to emails and calls as soon as they are able.
Thank you again to Alexandra and the team at Oakmans.

31 October 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you so much for your lovely feedback, Lorna! We’re thrilled to hear Lesley and Alexandra supported you through every step of your home purchase. We will pass on your compliments to the team!

Rated 5 out of 5 stars

Jilly is amazing

Jilly completed my valuation today, she was so friendly and made me feel at ease. She was professional but also made the experience personal and I felt valued and listened to. Jilly explained the process fully and I’m happy to be moving forward with the sale of my house. Highly recommended!!

30 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Danielle, thank you for sharing such lovely feedback! We’re so glad Jilly made you feel comfortable and valued during your valuation - we’re delighted to be supporting your sale.

Rated 5 out of 5 stars

Photographs- Bill Fan came to my home…

Photographs- Bill Fan came to my home to take photos as i am renting my home, he came on time and was very good at explaining what was going to happen. He was very friendly and professional. He worked fast and was respectful of our home.

30 October 2025
Unprompted review
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Reply from Oakmans Estate Agents

Thank you for your feedback, Ms Brown! We’re pleased to hear Bill was friendly, professional, and respectful during your photo appointment. We’ll be sure to share your comments with him.

Rated 5 out of 5 stars

Ollie and Greg!

Ollie and Greg!! Icons so helpful

29 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thanks for your review, Matilda! We’re so glad Ollie and Greg were helpful - they’ll be thrilled to know they made a great impression.

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