Oakleysgardenmachinery Reviews 

712
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers had a great experience with this company. Customers frequently mention that placing orders is quick and straightforward, and they regularly appreciate receiving helpful progress updates regarding their purchases. People are also very pleased when goods match descriptions accurately and arrive safely within expected timeframes. However, some customers also noted experiencing very slow delivery times, with parcels occasionally failing to arrive on the promised schedule. A few other people also felt that shipping charges were unexpectedly high compared to the value of the purchased items. Others reported frustrating problems with courier services regarding severely delayed or missing packages.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast and... See more

Service

Clients share positive opinions on service, noting that staff are very helpful and quick to answer email... See more

Product

Consumers experience highly mixed satisfaction regarding the product and purchasing process. Many customers... See more

Order

Reviewers highlight ambiguous aspects of order processes, showing both satisfaction and frustration. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Oakley's and their courier APC , good tracking information and delivered within the time slot as advised. I would definitely use Oakley's again for spare parts.

Rated 5 out of 5 stars

Very helpful and quick to answer email enquiry. Advised on correct part number needed, easy to order and pay for, and was received next day delivery. Highly recommended.


Company details

  1. Home & Garden

Written by the company

Oakley's is a leading supplier of garden machinery & equipment. We sell all top brands with an excellent service & parts department. Fast UK delivery.


Contact info

4.2

Great

TrustScore 4 out of 5

712 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.2

All reviews

(712)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Husqvarna 562 XP Chainsaw With 18" Bar and Chain

What made this great for me as a first time buyer was straight after placing an order that would have been a costly error of judgement of internet buying if for some reason I lost my money (over £800 hundred pounds), as soon as my order was placed I was contacted by the company to tell me that the free item that was offered with the purchase was unavailable as they had run out of stock of the free item included in the deal. I replied I was not bothered about the free offer as the price of the item also meant a saving of £300 at least of the current market value. this also felt reassuring that this was not an online scam and very friendly response from (Ross) the company. having established this they were then happy to conclude the sale conscientiously themselves, a first rate service that still had the "human" element often lacking in online shopping, Thank you very much to Oakleys Garden Machinery from a very satisfied happy customer.

2 February 2024
Rated 1 out of 5 stars

In stock doesn't mean they have it

I ordered 2 parts that were marked in stock on their website as I knew there was a shortage elsewhere from main suppliers with one of the parts. Was told by them when I hadn't received them that they don't keep stock but order in for a 10 day delivery once someone has paid. After the 10 days I contacted them again and sure enough they could not get one! Why say in stock when it isn't?

2 February 2024
Rated 5 out of 5 stars

Husquvarna Chainsaw.

Good product at a reasonable price and delivered promptly, what’s not to like that’s how it should be. It impressed me that’s for certain, should the need arise I will definitely use them again!!

9 January 2024
Rated 5 out of 5 stars

Great service

I found just what I wanted on the website. I spoke to a salesman in the office and was provided with all the information I needed. The sale and subsequent delivery were completed in a timely fashion. Thank you

8 January 2024
Rated 5 out of 5 stars

When I couldn't buy the product…

When I couldn't buy the product locally, Oakley's garden machinery had it stocked at a good price including delivery which was well organised and well within the time specified, a good shopping experience, will buy again based on this experience

2 January 2024

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