Numatic Reviews 

I purchased a Henry quick pet on 1st June 2024. On 24th Of July the following month after been used around 10 times in total I smelled a burning whilst cleaning and the roller head stopped spinning :(.

The vendor Argos gave the the phone number to contact numatic and I did so.... I explained the issue of burning then stopped spinning and that I thought the motor in the head had gone.... they said they would send a new "tool" a week later with no vacuum and a roller brush arrives- just a brush... I tried it just to satisfy that I was correct....

Follow up:
My issue was resolved today 04/08/24 by Luri, who was very helpful and my machine has just been exchanged in store.... also they have arranged to send me some quick pods as a good will gesture, which I am happy with this outcome 😀.

1st time I have purchased one of the numatic hoovers, GVE370 WET AND DRY. used it 3 times and suddenly it stopped working,
I rang GERALD GILES Norwich to ask for help but I was told to ring Numatic UK as i was out of warranty by 1 day, (lost out on warranty by 1 day due to leap year, having an extra day this year.)
NUMATIC UK said the product was 3 years old going by the serial number so I was told to go back to the seller (GERALD GILES Norwich)
After sending plenty of emails and telephone calls I got nowhere with any of the 2 parties.
£243 wasted therefore will not buy or recommend any of their products again.
I had offered that i did not want a refund or full unit being replaced, only the faulty part,
Plus I had offered to pay the shipping costs from my pocket but was denied.

Bought the George vacuum, and opened the box to find a set of instructions that would have stumped the Egyptians.

Pictures with unintelligible visual clues. All parts numbered, but no key as to their identify, nor their use.

Apparently, this was in order to avoid a multilingual manual - somone at Numatic needs to recognise that not everyone wants to, nor is able to access, or use YouTube. At least provide an online manual with a key.

I understand, if I am prepared to spend time on the phone someone will go through how to use the wet feature of the George. Really efficient system - not!

I have supported a British company whenever I can, but Numatic have tried my patience with this ramshackle nonsence of a manual.

At least I got the vacuum to work in dry mode, but no thanks to the manual provided! And it's excellent, unlike...

Very disappointing.

Just bought a Numatic PPH 320. Fantastic piece of kit. Had a Medivac which was manufactured by Numatic for 30 years and got an old Henry for the garage and cars. Always great to deal with and happy to discuss queries. Great to see UK manufacturing too.

Neumatic NRV 240 arrived with wrong fittings. Awful cheap plastic construction and had to return the machine. None of the connectors would fit and one fears snapping the plastic clips. Bought it online, and am worried about the returns policy of the Amazon Vendor. These are best bought from high street vendors, after a close examination of all fittings.

Fantastic company, i used numatic hoovers for years in work and personal use. This company has also gone out of its way to resolve a recent product problem for myself at no added charge. Thankyou. One off the best purchase's i have made, and choice off company.

Just adding an edit to say they got in touch with me a few hours after I left this review which was originally one star. They're sending me out a replacement. They took a while, but I can't fault them once they did get in touch.

I bought a Henry Quick which stopped working a few weeks later. I tried emailing asking them for a repair, got a message back saying they'd created a case, that they were very busy and not to chase unless it was urgent as handling emails or calls would only slow down their response time. That was 20th April and it's now 30th April. I'm not sure their response time could be much slower! What kind of company in this day and age takes this long to respond to a repair request?

Purchased a Henry wet and dry hoover, only 1 hoover bag in the box.

Call the ‘customer service dept’ to request access to an instruction manual as I couldn’t find anything useful on their website. Got the usual ‘ did you buy or rent it from us’ chestnut.
Was advised to look on YouTube, I already had. Perhaps Numatic would like to start their own YouTube channel?. I can see why they have 34% one star reviews, which is just below 35% five star reviews.

Tried to source a small plastic bracket (that fixes the trigger spray part to the carpet cleaning nozzles on my George), which broke during normal use.

Numatic doesn't supply replacement parts and could only (after days waiting for a reply from their 'customer service' department...) point me to 3rd party parts suppliers who only offer complete trigger sprays at £50 + P&P.

I complained to Numatic's 'Customer Engagement Advisor', who gave me a series of classic 'computer says no' responses, then got bolshy when I remonstrated with her for her unhelpful and tone-deaf attitude.

All in all, several hours wasted trying unsuccessfully to source a simple, easily replaceable part and explain to a unresponsive Numatic that their replacement parts policy is absurd and counterproductive.

Extremely late delivery time. Website tells you “expected 1-3 days” delivery when ordered but you should expect anywhere from 5-10 days. Better just buy it from somewhere else as it will get delivered faster. Not happy about this..

I'm trying to get customer support from march 2023 (5 months already). Front line responds once a month and sends me to tech support. Tech support does not respond at all.
Never buy these products if you'd like to be supported.

Great when its working but my Green Henry pet hoover has broken after just 2.5 years. It was a broken motor so not worth repairing once added labour and travel added to where Id need to take it.
It was outside of the 2 year warranty so they say nothing can be done not even a discount on a new purchase. Considering numatic say they are designed to last 25 years 2.5 lifespan is a little short!
Expensive hoover so would expect it to last much longer.
Wouldn't recommend

Henry quick , took me weeks to get through to return my Henry quick I don’t have the box . I boxed , yesterday courier wouldn’t accept it as when it wouldn’t go on the conveyor belt ! I get another box sends a photo to CS the sides ain’t strong enough ! Avoid this company useless

It is rubbish. I am a 6 foot 1 person and I cannot use this hoover without getting a bad back after using it. Avoid this company and go with a cheap hoover that has a brush in it. This hoover WILL give you back problems in years to come if you continue using it. POS!

If you choose to use a notoriously and utterly incompetent delivery partner like DPD, expect your customers to be massively inconvenienced and disappointed.

I suggest people buy their Henry from a more customer-friendly outlet. DPD are shamefully hopeless and I blame Numatic. The least you could do is have the courtesy to respond to my email of complaint.

Update: hi Sharon - the order is under my name. Order number is 000645380. As I said above, my complaint email was never responded to. If you did, this would have already been dealt with. I won’t be returning to your store.

Brilliant service - it is not often that customer service is as good as this. I was trying to get a 10 year old+ machine working and the service team and Ron in particular, couldn't have been more helpful in finding a solution.
Thank you

Henry - industry gold standard.
When i first saw these i was initially irritated by the "cutsie" face on them... not now.

These machines are powerful,
Simple to maintain, use and repair,
Spares are priced at a level that makes them repairable,
Genuine spares such as motors are only marginally dearer than pattern ones
Recyclable as there is demand for used spares

You see them used by everyone from builders to hairdressers.

Made in the UK - British engineering at its simple best
I'd stick to genuine spares as the pattern ones are often poor - the brushes on the cable rewind eventually fail, pattern ones I've seen lack "spring" and are too soft,
Pity the EU has reduced the wattage on them, but they're still good... keep your old Henry well maintained and he will probably outlive you.

These machines are "the one to buy", for my dollar no other vacuum comes close

Never liked henry Hoovers had lots of them the suction has always been crap and not very good dont see the rave about these products all hovers are crap and dont pick nothing up but these Henry's has always been the worst even a paint brush does a better job then any Hoover especially Henry's would never ever recommend these Henry's never been good suction like every other hoovers out there even big names hoovers are crap way way over priced wont be buying these hoovers ever again must have spend thousands on hoovers all of them are crap the problem is the suction

unfortunate and very rare defect with my henry, contacted customer support via email, they emailed me back promptly asking for a few details on the unit. when I didn't have the time to reply to the email they rang me without having to ask, to get the issue sorted. currently going through the process of getting my unit fixed now, seamless and easy. the best customer service I have ever received, I genuinely feel like a valued customer. 10/10 would recommend the company to anyone.