Numatic Reviews 

I keep trying to use this vacuum but the battery dies after 20 mins, then 3.5 hrs in the charger to refuel! the side clips are too hard for me to clip on myself, I need my husband 's help and the cleaning wand just keeps falling off. All in all, not what I bargained for!

Bought a hetty as a gift. Delay in opening it due to moving in issues. A small part is missing, Numatic refused to supply one but offered to sell me one.

Trustpilot reviews really are worthwhile. After placing a one star review about the issues I was having with my George vacuum, I had a phone call from a guy at Numatic. He had listened to my calls to Customer Service and agreed I had been let down. Within one conversation he pinpointed the issues with my George and sent two new parts, which have made George go from a bit useless to brilliant! The lower wand no longer falls off and the carpet brush no longer clogs up. What a difference! Nice to come across someone who really cares about customers service and seemed to be on a mission to fix the problems at Numatic. George still follows me around a little drunk but I can forgive him that now, seeing as he's now a five star vac.

I bought a Henry Quick (cordless stick vacuum) in January 2023. It has been great but then started to lose suction. I did the usual, checked for blockages etc and found a split in the small piece of hose which connects the floor tool to the handle. I checked the guarantee, ( 2 years). So I attempted to repair it with tape. After a week or two this failed and the split was now huge. I emailed customer service to ask if I could get a new hose. I had a reply back within an hour or so ( this was out of normal working hours) wanting more details. I replied that evening. Next morning a reply to say a new floor tool was on its way to me. It is being delivered on Friday, 72 hours after I first made contact. Well done Henry! In particular well done to Maisy Bishop in customer service, excellent!

Henry is a deserved household brand-name to one of the best designed appliances of the last half a century, ourselves with two (one also for upstairs), the older near-relative bought about twenty-five years ago. Just keeps going, with parts still available and which can be bought either direct from Numatic or one of their distributors. And the representatives on the part of these various companies have all gone out of their way to help us trace the required fixture. The fact that the hoover-wire on the later machines can no longer be wound into the hoover, and that one of the retailers they are in business with unfortunately happens to be Argos, does not detract from a five-star rating. The bottom line is that Henry sets a standard in quality engineering and product-design and owning one of these is well worth the funds.

I’m sorry to say that I’ve not had a great experience. I bought a George carpet cleaner and it leaks water from the solution tube all over the place. I emailed customer services with videos showing me connecting it all correctly and the water pouring out and requested a replacement part. The response was a leaflet and link to a video to show me how to connect it together. Seeing as I had already provided evidence of me connecting it correctly, this is insulting. The second response was to tell me to return it to the retailer. I am returning it to the retailer today for a full refund and will purchase an alternative brand cleaner. All it would have taken was a replacement part to keep me happy and retain the product. You have lost a customer and earned a poor review.

Purchased a Henry XL Plus from Curry's three years ago to the day after my Henry wet and dry packed up after ten years service. I have always looked after my XL Plus, changing the bags before they were full and also replacing the filter, yet today I switched it on and there was a noise from the motor and a smell of electricity and it is now dead. I had hoped this XL would last at least as long as my last Henry and not pack up after only three years of household use.

I’ve had numatic vacuum cleaners over the last 20years on my valeting business. The last 2 cleaners whilst performing well the build quality is not as good as it used to be. The last one the front wheels fell off within the first 12 months and on the current one that I bought in March 2025 when you pick it up the top falls of the bottom. They used to be excellent machine. I will not be buying another one.

I had an issue with the suction on my Henry , I contacted Numatic and a lady called Alice F understood my issue straight away and helped sort out the issue with a replacement part , arrived the next day . Rare to find such prompt , excellent customer service . Thankyou Alice you are a complete star and you made my day.

I recently purchased a Henry Quick. Having used a full size Henry for many, many years I pretty much knew what to expect. I wasn’t disappointed, it’s a fantastic machine.
Missing the extra star due to my having to pay £69.99 for a second battery! I’m so disappointed that a second battery is not included as it’s so frustrating when the battery fails part way through the cleaning. Also the freshener that came with the machine has absolutely no perfume at all.
Come on Numatic you are letting yourselves down here.

We have had a George hoover for a couple of years and on the whole it's excellent. We live in a rural area with dogs at home and George has fared better than much more expensive dyson and miele machines. His wet carpet cleaning mechanism is a bit hot and miss, frequently taking as long to unblock as he is in use, and the aero tool only lasts for a few weeks before becoming hopelessly entangled with hair with no straightforward means to free it. So some improvements that would help but overall a robust machine

Unpacked my Henry Quickpro only to find the crevice tool was missing. Informed customer service (using website) but still waiting - & so impersonable. Good product but poor lackadaisical customer service - so far. After waiting 2 days phoned customer service & couldn't have been more different. The advisor agreed to send me a new kit (containing the missing part) & it arrived 2 days later.

I bought a Henry quick pet in November 2024. I found it not as good as the Dyson I had for years. Even switching it on was a two handed job. Now it's April and the floor head has given way. The belt area has snapped after 6 months of casual use. I can't believe that the main part has snapped this easily. Yes after 2 years but 6 months. Would I recommend it? Probably not and it's £59.99 for a replacement. That's a quarter of the price of the hoover.

RIP Henry our family's domestic partner of 25 years. He had a hard life: three DIY project homes and the mess of dogs, kids and mucking out cars. We've just welcomed a new Henry. Noticeably quieter and blue. Super product.

I called Numatic customer service - spoke to a brilliant lady called Charlie, who sorted my problem within 5 mins. Down to her i will definitely be recommending and purchasing, more Numatic products.

Had several vaccum cleaners Dyson,shark etc bought a henry wet and dry fabulous won't part with it for the world,excellent cleaning great suction and does not loose suction,no awkward filters to change and it's British made.No expensive parts or filters to buy economical ,bought one for my son because I was so pleased with mine.would highly recommend the Henry wet and dry .

I have had George in the family for 3 years. I purchased George as it is advertised as a wet and dry vacuum cleaner. I was in need of a machine with wet capabilities and the first use was as expected. The second time the spray nozzle was blocked. After a disassembly exercise and an acid bath the nozzle was operational again. After use I got rid of all water and dried the nozzle with compressed air. The third time it was blocked again and I decided that I had enough of trying to keep the wet feature alive. The idea of this machine is great. The design is also not bad. The product itself is more fun to look at as it is to use.

Purchased a Henry Quick (I already own a Henry for a few years and have previously used them many times), direct from Numatic, same as before. Excellent service, great price as they have an offer on. Speedy service, I even love the excellent packaging (yes I know, I am that sad). Works really well, so much easier than getting the main hoover out. Suction is great and the battery life so far is amazing. If only every electrical item I purchased was this good!

Recently emailed in a query. Our Henry died after 15 years! Which is an incredible life for a hoover.
I was looking at their cordless and couldn't decide which was best for our household.
I had a response within 24 hours. Charlotte W (customer service advisor) was extremely helpful.
Cannot wait to make our purchase :)

Purchased a cordless Henry Quick to replace my elderly step-dad’s Dyson rollerball that he could no longer carry upstairs safely.
I knew he wouldn’t have the patience to deal with all the filter lights/filter issues on a cordless Dyson like mine so the Quick seemed perfect with the easily removed bags.
However, and here is the downside, the motor end of the Quick is pretty heavy, far in excess of my Dyson and any of my family that have used it find the same issue. So, disappointingly, he still can’t manage to carry it up his steep stairs and feel safe and he won’t even use it downstairs so that’s my job now.