Somfy UK Reviews 93

Have tried ringing this company constantly for 2 weeks they never answer phone keep you hanging on I hang up after 10 min each time
Even first thing in morning same messages

I bought 9 large automated roller blinds to cover my new sliding doors. The blinds were installed in March 2025. We chose Somfy as I thought we were getting a superior quality blind with extra warranty. The plugs to recharge the blinds were very difficult to locate. But the worst issue was that it seems impossible to locate the recharge plug in the blind without damaging the pins. So within 8 months of installation I was unable to recharge 5/9 blinds. This dire situation was thankfully resolved today by my installer who has gone above and beyond by replacing all the motors and upgrading the recharge system to a magnetic system. Do not buy these blinds unless you have the magnetic charge system. Thank goodness for my wonderful installer and this site which showed that previous customers had experienced similar issues. The first response from Excel who made the blinds was to blame me!

Somfy Motorised Blinds & Hub – Poor Reliability & No Accountability

We had 11 Somfy motorised blinds installed (battery powered) plus a Somfy hub. While I recognise it can sometimes be hard to separate installer vs manufacturer issues, we experienced two very specific Somfy-related problems.

1) Somfy Hub:
The hub has never worked reliably and constantly disconnects. It was our first smart home device, and since then we’ve installed smart lighting and Alexa, both of which have worked perfectly. We also changed WiFi provider and router, yet the Somfy hub remains the one constant issue (the only common denominator). Despite this, Somfy repeatedly insisted the fault must be ours and would not even consider the possibility of a faulty hub.

We were later told the hub needs to be 7m away from the router (neither we nor the installer were informed). After moving it, it worked for about 24 hours, then failed again. Somfy’s only proposed solution was that we should buy an additional cable, despite the product being under warranty and never working properly.

Our installer agreed to cover the cost (27th Nov) , but due to ongoing delays and confusion, the replacement cable still has not arrived as of 11 February.

2) Replacement motor:
One blind kept needing recharging, so Somfy sent a “new” motor. It arrived with a bent charger, and the battery ran out after 1–2 weeks, despite being expected to last months.

Considering we paid a five-figure sum, I expected far better product reliability and customer support. If I had the choice again, I would choose a different manufacturer.

Shocking customer service. Attempting to return the kit within the legal 14 day cooling off period is proving impossible. Every phone call I am left 'waiting for the next adviser' but am yet to speak to someone for returns information. They have not replied to my emails.

Although other people have clearly had problems with Somfy UK, my experience with Christopher Crozier of their Technical Team was outstanding (definitely a 6* performance) - he understood the problem first time, responded very rapidly and clearly to my questions and provided really helpful suggestions

Where to start, sold this pile of rubbish by Hilary's Blinds. Had the Somfy switch box fitted to control roller blinds, not cheap. After 2 weeks we started to have problems, connection issues, box dropping out it network etc. Hilary's told us to contact Somfy as it's still under warranty, good luck. Phoned spent a hour waiting, your call is important to us! no it's not!! Tried again next day waited 45 mins! no one answers, tried email, still waiting a reply. Terrible service, product isn't as described and when it goes wrong no one wants to know

Well you would think the price you pay for this stuff would work WRONG! I got my Tahoma Switch today, fired it up connected to my wifi great "Clicked on Add Equipment" and nothing! apart from select your equipment and I cant find my product. I would question their product owners and testers, how can they find this rubbish deployable to customers... Nothing on this page is clickable, I cant add nothing no option whatsoever, I have never see software as rubbish in my life and I am involved in development of software. So far I have pretty looking brick, I have no way off adding a device to this thing! absolute garbage 0 stars, and I have read about people ringing up customer services to get it going, why? shocking the app is useless

Bought a Tahoma bridge to control roman blinds. Couldn't get the blinds to pair to the switch. Spoke to customer support. They suggested a couple of things that didn't work then told me there's nothing they can do and that I need to have a dealer come to my house to set up. Wouldn't pass my case to engineering. Just flatly refused to help any further. Worst CS experience ever (after Microsoft)

absolute nightmare to set up - if you don't know what you are doing.
had to call customer service multiple times over 2 days who talked me through the very involved process of pairing and setting up multiple units fitted in different window blinds.

yes its a french company but with a UK office and direct dial to either sales or the technical support, who you can also email.

after learning how to program what i want the setup to do, it operated flawlessly. during the process of setting up and not knowing what i was doing, they had alot of problems.

the take away from this review is to learn how to operate the setup of all this stuff before re-selling it and then complaining how it doesnt work properly.

Have tried for a week now to contact Customer Services, via chat (the bot is worse than useless and a person is never available) and by email (no reply after a week).
Can't wait for the "We're sorry to hear about the difficulties" reply from Somfy

Poor product (it didn’t work) and dreadful customer service on return. Trying to negotiate a reduction in refund based on damages, left us in perfect working order. Remains unresolved. Avoid at all costs. A terrible experience

Bought some smart blinds powered by Somfy motors and also purchased the connectivity box to enable more smart functions (timed opening and closing of the blinds).

The Tahoma app is pretty clunky, full of bugs and stopped working on my Android phone (crashes every time I select my blinds). I don't use the app much (the blinds are controlled via Home Assistant), but a few weeks ago the routine to open the blinds in the morning stopped working, and won't run no matter what I do.

Phoned the support line a couple of times, takes 20 to 30 mins to talk to someone. The person is helpful, but can't actually resolve anything. My issues were "escalated" but never resolved at the time of writing. I was told that I was the only person having any issues with the app, even though the Google Play Store reviews paint a very different picture. I asked if the firmware on the connectivity box could be rolled back to the previous version and this was refused.

Somfy charge a lot of money for their equipment and the hardware is great, it's just let down by poor software releases and support that never fixes anything

My boss couldnt retrieve her order from.somfy blinds. As a busy person, she got no time to contact somfy. As a house care taker, i would like to ask for assistance as our all blinds in the house is totally not working. Please can any one contact me to help check and repair our blinds ASAP?

Absolute pile of garbage, do not buy there electric blinds

Found myself in a challenging situation with curtains on board, but with tech support and response that I got from Mr Christopher Crozier we came to an solution and now is all working properly as it supposed. Thank you Chris!

In light of a difficult situation. Chris @ Somfy Technical, provided a highly professional service.

Many Thanks

I had had a really bad experience of Somfy blinds of which I wrote a lengthy, very disappointed, one star rating review earlier on.
As a result, Helen Burrows from Somfy Customer relations reached out to me.
She apologised for the bad experience I had and very quickly gathered all the information, and responded in a very positive, efficient manner.
The motor on some blinds were not working and the charging of the blinds was a huge issue.
She got motor on each of the 13 blinds replaced by a brand new updated version.
Further more, all the charging ports were also replaced by a much easier updated, user friendly system.
All the work was carried out by Stuart,a very experienced technical person from Somfy.
I am more than delighted with this resolution and the finished product. It looks really beautiful and operates very well now.
This is exactly the response you would expect from a highly professional company.
Thank you Helen and Thank you Somfy.

Very happy with the skill and knowledge from Chris in support. Willing to be so patient and findings excellent workaround in addition to great troubleshooting skills. Was beginning to lose my confidence in the product. Now very happy to have a working Somfy roller blind solution.

Helen Burrow Customer service manager did a fantastic job supporting me through issues with my Somfy RTS motor/battery issues on my Roman blinds. After several conversations and logic checking it was evident the fix wasnt easy as there seemed to be a rogue RTS signal causing the issue. Helen without hesitation offered to renew the full system with their new Zigby system. This was set up with help of Somfy Tech support team and is now working great. Its the best customer support I can ever remember having. Thanks again

We have had an account with Somfy for may years.
Justin our sales regional manager is very professional and knowledgeable. He is always very approachable if we ever need any advice and help.
Marie in the sales office was extremely helpful last week when I needed guidance with the somfy portal ordering system, which I had not used before. She was friendly, patient and again very knowlegeable. The order was completed successfully.