Great hosting company - they are supportive, knowledgeable and will always go the extra mile. Have always given me new opportunities and gone off the “packages” to try and help me in the best way they... See more
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Dribb are an excellent company. I would recommend their services to anyone. They are always very accomodating and queries are dealt with within a matter of minutes if it's something quick, hours if so... See more
Company replied
Great company with “a real 24/7 available Tech staff” who assist customer with patience. Also, they offer a Great and Very good quality of service for a fair price. Definitely I highly encoura... See more
Speedy response and resolution of a few minor issues via both online chat and support tickets. The website is visually appealing but still easy to navigate and all the information you're likely... See more
Company replied
Company details
Written by the company
Offering Internet Radio Stream Hosting with Shoutcast & Icecast, Cloud TV Stream Hosting plus Radio Apps & Dedicated Stream Reseller Servers!
Contact info
Boundary Row, SE1 8HP, London, United Kingdom
- contact@mynuweb.co.uk
- nucast.co.uk
This company seems to have no clue
This company seems to have no communication between itself or just plain lies.
Service is unreliable but when questioned on it always blames customer - even when can show that it’s not my end.
Look else where if you can.
4 October 2022
Unprompted review
Reply from NuCast UK
Dear Marc Littlewood,
For public transparency, when you left this review I reached out to you directly via our support ticket system in the hopes of addressing your concerns without requiring me to post a public response, ticket #027023 - this ticket has received no reply from you, as such I will address your review publicly here.
You state: "This company seems to have no communication between itself or just plain lies."
I asked via support ticket, to let me know what tickets you feel there are communication issues from our side - no response from you.
However I do note, out of the 5 tickets you have created with us in 8 months (6 tickets with the one I created regarding this review), only 1 has received responses from you, the rest you don't respond to and get closed automatically due to inactivity.
You state: "Service is unreliable but when questioned on it always blames customer - even when can show that it’s not my end."
Our response: No, we do not "blame the customer" at all, you reported issues with your incoming feed; this is the connection between you and our server - not between our server and your listeners - with this we have little to no control over, due to the nature of how networking operates, your connection from your location to our data centre location routes via many locations, therefore it is impossible for us to identify an issue, we can only rule out issues at our facility - within what we control.
Now, the first thing we check are the account error logs, these are the same logs you also have access to - if your connection to our server drops we see errors such as this; "2022-09-01 05:12:07 WARN Timeout waiting for stream data" - this means our server is online and is waiting to receive data from your broadcast computer.
Second thing we check, is to see if the same issues are experienced by other live broadcast customers on the same server, because as you can imagine a network issue on the same server would impact all customers on the server - not a specific customer.
Third thing we check, if there any issues at the data centre with the network feeds; this does not specifically cause issues with incoming feeds or a single customer - however if there are networking issues at a local level the facility may route traffic to a secondary feed and some intermittent issues may be experienced, this would impact all network traffic.
Now, if our second and third come as all clear and our first indicates an issue specifically to you, all we can do is reply back to confirm that the issues appear to not be from our side - this is not "blaming the customer", this is stating a fact - stating a fact based on what is within our control as operating normally - that is not to say there may not be an issue somewhere between your connection and our location - it is however not at our facility level and unfortunately not within our control either.
It is unfortunate that you feel the way you do, however as a company we always do everything we possibly can to resolve a customers issues, but not everything is within our control and as such not everything can be resolved by us.
Kind Regards,
Emily Bremmer
Customer Services Manager
Perfect Support
the support i got was magnificent. I appreciate the support person who tolerated my constant questions
16 August 2022
Unprompted review
Reply from NuCast UK
Hello,
Thank you very much for your kind review, we really appreciate it!
Kind Regards,
Emily Bremmer
Customer Services Manager
Reply from NuCast UK
Hello,
Thank you very much for your kind review, we really appreciate it!
Kind Regards,
Emily Bremmer
Customer Services Manager
404 on contact submision
Just went to their website and liked what they had there... Sent them a message via their contact us page and it went to a 404 page! Not filling me with confidence.
24 May 2022
Unprompted review
Reply from NuCast UK
Hello,
We do apologise for this, our website is currently undergoing work, it is likely during the work an error was made.
However, our web team have now fixed this error, thank you for reporting this.
Kind Regards,
Emily Bremmer
Customer Services Manager
A+ Great Product and Service
The team at NuCast are quick to respond to any questions or issue you may have. The servers are very reliable. With years of using web providers these folks get an A+
11 May 2022
Unprompted review
Reply from NuCast UK
Hello,
Thank you very much for your kind review, we really appreciate it!
Kind Regards,
Emily Bremmer
Customer Services Manager
Hi have been with Dribb .com /Nucast…
Hi have been with Dribb .com /Nucast for over 4 years and their service has been the best service ever.
Konrad Swaby
11 March 2022
Unprompted review
Reply from NuCast UK
Hello,
Thank you very much for your kind review, we really appreciate it!
Kind Regards,
Emily Bremmer
Customer Services Manager
Generally Dribb are very good and would…
Generally Dribb are very good and would recommend them, however there is still room for improvement and would happily go over issues should they wish to contact us.
17 November 2021
Unprompted review
Reply from NuCast UK
Hello,
Thank you for your feedback, all feedback is important to us.
We notice you left us a 3 star review and we would like to understand why.
We can see your feedback was requested after the closure of a support ticket that had not received further replies, if you have any problems at all please do submit a support ticket, we are always here to help.
Regards,
Dribb.com Customer Service
Very quick reply and issue resolved…
Very quick reply and issue resolved within 24 hours. Great service.
4 October 2021
Unprompted review
Reply from NuCast UK
Hello,
Thank you for your feedback, all feedback is important to us.
Regards,
Dribb.com Customer Service
best after sales service …
Hi this company has the best aftersales service ihave had andi have been with them now 5 years or so. I would recomend any small company going with dribb for there server needs.
17 September 2021
Unprompted review
Reply from NuCast UK
Hello,
Thank you for your feedback, all feedback is important to us.
Regards,
Dribb.com Customer Service
I love drib's customer care.
I love drib's customer care.
fast and smooth reponses
17 September 2021
Unprompted review
Reply from NuCast UK
Hello,
Thank you for your feedback, all feedback is important to us.
Regards,
Dribb.com Customer Service
Affordable Premium webhosting
They offer premium webhosting and streaming services at the most affordable prices.
I have not seen this kind anywhere else. Great customer care services.
13 August 2021
Unprompted review
Reply from NuCast UK
Hello,
Thank you for your feedback, all feedback is important to us.
Regards,
Dribb.com Customer Service
my problem was solved competently
3 June 2021
Unprompted review
Reply from NuCast UK
Hello,
Thank you for your feedback, all feedback is important to us.
Regards,
Dribb.com Customer Service
Always fast to respond
Always fast to respond, polite, efficient and happy to help. Highly recommended.
3 May 2021
Unprompted review
Reply from NuCast UK
Hello,
Thank you for your feedback, all feedback is important to us.
Regards,
Dribb.com Customer Service
all round great company tbh well done…
all round great company tbh well done all involed
29 April 2021
Unprompted review
Reply from NuCast UK
Hello,
Thank you for your feedback, all feedback is important to us.
Regards,
Dribb.com Customer Service
No answer
No answer, no explanation to the problem which seemed to fix alone. They didn't see the problem when all listeners where gone because of these streaming problems.
31 January 2021
Unprompted review
Reply from NuCast UK
Hello,
The customer submitted a support ticket reporting problems with his radio stream, we tested his stream several times, each time it resulted in no problems found and a stable stream was the result we experienced, once we responded with a direct stream link and confirming that the connection was stable from our side with no issues detected, the customer responded with "seems to be good now".
Since we could not replicate the customers issue our side, nor could we find any network issues at our data centre we are unable to provide any more information.
Regards,
Dribb.com Customer Service
I have been a customer of this platform…
I have been a customer of this platform for a few years and have always found courtesy and professionalism!
My opinion is absolutely positive and I would recommend everyone to try their services ... you will be satisfied!
11 January 2021
Unprompted review
Reply from NuCast UK
Hello,
Thank you for your feedback, all feedback is important to us.
Regards,
Dribb.com Customer Service
All sorted many thanks regards…
All sorted many thanks regards thebaylive RADIO
10 January 2021
Unprompted review
Reply from NuCast UK
Hello,
Thank you for your feedback, all feedback is important to us.
Regards,
Dribb.com Customer Service
They've been great
They've been great. Whenever there has been a problem (which is not often), they've always been right on it! The staff is helpful and friendly and the fees are very reasonable. I recommend them above all others I have done business with and all who I've seen out there.
9 January 2021
Unprompted review
Reply from NuCast UK
Hello,
Thank you for your feedback, all feedback is important to us.
Regards,
Dribb.com Customer Service
Great company and a quick service if…
Great company and a quick service if you need help.
4 December 2020
Unprompted review
Reply from NuCast UK
Hello,
Thank you for your feedback, all feedback is important to us.
Regards,
Dribb.com Customer Service
I'm a customer of dribb.com for a few…
I'm a customer of dribb.com for a few years.
There are good days and there are bad days.
But technical support always works fast. And always solve the problems to satisfaction. I highly recommend
Shai
Joint Radio
22 September 2020
Unprompted review
Reply from NuCast UK
Hello,
Thank you for your feedback, all feedback is important to us.
Regards,
Dribb.com Customer Service
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