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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the app for its user-friendliness and ease of navigation, making the process of ordering medications straightforward and convenient. Many appreciate the ability to track their order's progress, which provides peace of mind and reduces the need to contact their GP or pharmacy. The service is frequently described as efficient, with many noting quick turnaround times for their prescriptions. However, some customers mentioned occasional issues with their orders, such as missing medications or prescriptions being addressed incorrectly. A few also suggested improvements like a comment box for specific requests or more frequent notifications on order status.

What people talk about most

User experience

People report positive experiences with user experience, consistently praising the app for being easy to use,... See more

Application

Users describe positive interactions with the app, praising its ease of use, reliability, and efficiency for... See more

Order

Consumers find the ordering process to be very positive, highlighting its ease and convenience. Many... See more

Service

Reviewers mention positive feedback about service. Customers praise the service for being easy to use, clear,... See more

Based on these reviews

Rated 5 out of 5 stars

This is the App which I've been waiting for. It enables me (or my spouse) to order medications when convenient to us. The App is straightforward, and - joy of joys - it keeps us informed of progre... See more

Company replied

Rated 5 out of 5 stars

PharmAppy is very easy to use, it is user friendly. However, I would like if there was a box somewhere where you could write comments especially if you need to order medication earlier then you should... See more

Company replied

Rated 5 out of 5 stars

Have been using this app for four months now and it is a great imprudent on the older app. Completing the request is much easier and user friendly. Our prescriptions are delivered by Royal Mail with... See more

Company replied

Rated 5 out of 5 stars

I ordered my repeat prescription on Sunday evening via PharmAppy. My local pharmacy had the tablets ready on the following Tuesday. Excellent service. I was kept informed of each stage of the process... See more

Company replied


Company details

  1. Software Company
  2. Online Pharmacy
  3. Pharmacy

Written by the company

PharmAppy is an NHS-approved digital health platform designed to transform how patients manage their prescription and access pharmacy services, all whilst reducing workload and driving value for pharmacy teams. For patients, PharmAppy makes it easy to request NHS prescriptions directly into the GP and pharmacy system, track orders in real time, and receive regular updates. Smart reminders help ensure medicines are reordered on time, and carers can conveniently manage medication for dependants all from one place. For pharmacies, PharmAppy is fully integrated with both GP and pharmacy systems across the UK. Prescription requests flow seamlessly through existing workflows, requiring no extra input from pharmacy teams. At the same time, orders are automatically reconciled and patients auto-receive clear updates, cutting down on phone calls and routine queries. PharmAppy will soon support pharmacies in growing their private services. By putting services such as health checks, vaccinations, and travel clinics directly in front of patients, the platform will makes it simple for patients to discover, book, and manage appointments - helping pharmacies increase visibility and uptake. Our mission is straightforward: deliver better access and communication for patients, while supporting pharmacies with technology that adds value and efficiency, without adding workload.


Contact info

4.8

Excellent

TrustScore 5 out of 5

80 reviews

5-star
4-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic app

Fantastic app, so easy to use and makes ordering your prescription a doddle.
Keep up the good work

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service very easy to use

Fantastic service easy to use, clear visual instructions on your medication. Once ordered medication arrives very quickly. I already feel at ease that my medication is being managed in a caring way and in a consistent way that no matter where I am the nHS will have access to all my records

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use, useful notifications. No more turning up to collect items only to find they weren't ready.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

An Excellent App.

Have been using this app for four months now and it is a great imprudent on the older app. Completing the request is much easier and user friendly. Our prescriptions are delivered by Royal Mail within three or four days. As I have limited vision thank you for developing this first class app.
Tom & Sylvia Broomhead.

22 January 2026
Unprompted review
PharmAppy logo

Reply from PharmAppy

Thank you Tom and Sylvia for your 5* review! We're pleased to hear it's working well for you, and appreciate you taking the time to share your thoughts. We started this due to our grandparent's challenges with their prescriptions, so to hear it's benefiting you both is amazing to hear. All the best to you both. - Rhys

Rated 5 out of 5 stars

I think it is amazing.

I have used this app 3 times now and I think it is amazing. It is so quick and easy to use and I know at all times what stage the prescription is. it is so much quicker than using the NHI app, I can recommend it very happily.

19 January 2026
Unprompted review
PharmAppy logo

Reply from PharmAppy

Many thanks Joan for your 5* review! We're delighted to hear it's working well for you, and appreciate you taking the time to share your thoughts on the speed and ease of the app.

Rated 5 out of 5 stars

I think the app is great

I think the app is great. I use it for repeat prescriptions. Much quicker & easier than ringing the surgery. There is a useful status tracker so I know when the prescription is ready for pick up or delivery.

8 January 2026
Unprompted review
PharmAppy logo

Reply from PharmAppy

John, thank you for your 5* review! We're pleased to hear it's working well for you saving you time calling your surgery. We appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Simple to use

Great, easy to use - has really simplified ordering my medication

5 January 2026
Unprompted review
PharmAppy logo

Reply from PharmAppy

Many thanks Luke for your 5* review! We're pleased to hear it's working well for you, and appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Absolutely brilliant.

Absolutely brilliant.

20 December 2025
Unprompted review
PharmAppy logo

Reply from PharmAppy

Thank you Mr Ian Williams for your 5* review! We're delighted to hear it's working well for you, and appreciate you taking the time to share your thoughts. Have a great festive period, and wishing you a happy and healthy 2026 - from all at PharmAppy!

Rated 5 out of 5 stars

It works!

It works!! Simple, too!!

19 December 2025
Unprompted review
PharmAppy logo

Reply from PharmAppy

Thank you Barbara for your 5* review! We're pleased to hear it's working well for you, and appreciate you taking the time to share your thoughts. Have a great festive period, and wishing you a happy and healthy 2026 - from all at PharmAppy!

Rated 5 out of 5 stars

Brilliant App

This app is so easy to navigate. I can order my meds very quickly and it even has a reminder for you.
Give it a go you won’t regret it and never forget to order.

10 September 2025
Unprompted review
PharmAppy logo

Reply from PharmAppy

Thank you Julie for your 5* review and for highlighting the speed and reorder reminders! We're pleased to hear it's working well for you, and appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Easy Ordering

PharmAppy is really easy to use and it is useful to be able to track the progress of my prescription.
Being able to add my mothers prescription was helpful as I have to order and sort her medication

9 December 2025
Unprompted review
PharmAppy logo

Reply from PharmAppy

Thank you Tracy T for your 5* review! We're delighted to hear it's working well for you and managing your mother's prescription. We appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Reliable


Simple, fast and easy format to use. A far superior and reliable app. to others the pharmacy has used.

1 December 2025
Unprompted review
PharmAppy logo

Reply from PharmAppy

Thank you Hugh for your 5* review! We're pleased to hear it's working well for you, and appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

I ordered my repeat prescription on…

I ordered my repeat prescription on Sunday evening via PharmAppy. My local pharmacy had the tablets ready on the following Tuesday. Excellent service. I was kept informed of each stage of the process i.e recieved request/approved by GP/being prepared/ready. One improvement would be to get a text or email at each stage with an alert or push notification rather than having to keep checking the app. Otherwise a great service

25 November 2025
Unprompted review
PharmAppy logo

Reply from PharmAppy

Thanks Mr Castle for your 5* review! We're really pleased to hear it's working well for you, and appreciate you taking the time to share your thoughts. Regarding the notifications, if you have them enabled in your device's Settings for PharmAppy, they should be working. Feel free to email patientsupport@pharmappy.com and our team can take a look into this for you. Best wishes, Team PharmAppy

Rated 5 out of 5 stars

brilliant app easy to use and really…

brilliant app easy to use and really efficient

12 November 2025
Unprompted review
PharmAppy logo

Reply from PharmAppy

Thank you Sue for your 5* review! We're pleased to hear it's working well for you, and appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Useful app for medication

This company is very useful, and the app is very easy to use. I always get my medication on time.

12 November 2025
Unprompted review
PharmAppy logo

Reply from PharmAppy

Thank you Jane for your 5* review! We're glad to hear it's working well for you, and appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Excellent service

Excellent service. Timely reminders and notifications throughout the process.

7 November 2025
Unprompted review
PharmAppy logo

Reply from PharmAppy

Thanks Jean for your 5* review! We're pleased to hear it's working well for you with the reminders and notifications. We appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Easy to order and you can collect your…

Easy to order and you can collect your order at your convenience.

5 November 2025
Unprompted review
PharmAppy logo

Reply from PharmAppy

Thanks Michael for your 5* review! We're delighted to hear it's working well for you, and that you find the service easy to use. We appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

A brilliant idea

A brilliant idea! PharmAppy makes it so easy to order medication.

4 November 2025
Unprompted review
PharmAppy logo

Reply from PharmAppy

Thanks Kathryn for your 5* review! We're really pleased to hear it's working well for you, and appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Brilliant

What a brilliant app. So quick and easy to use and I receive my order so much quicker that going through the Dr surgery.
Highly recommend ☺️

31 October 2025
Unprompted review
PharmAppy logo

Reply from PharmAppy

Thank you Deborah for your 5* review and recommending the app! We're so glad it's working well for you, and appreciate you taking the time to share your thoughts. Really kind you sending your positive feedback over via email too! Have a great weekend.

Rated 5 out of 5 stars

Really good app

Really great app which directly through my pharmacy. Much less time consuming than the nhs app! Also alerts me when my next prescription is due for renewal
Would recommend

10 October 2025
Unprompted review
PharmAppy logo

Reply from PharmAppy

Thank you Jesse for your 5* review and for highlighting both the time saving and reorder reminders! We're pleased to hear it's working well for you, and appreciate you taking the time to share your thoughts.

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