nuaquasystems.com Reviews 

Didn't listen person hung up

Clint, was very helpful at helping diagnose the problem, and get me the parts I needed.

Abby was great at understanding the issues I was having and getting them resolved in a timely manner!

Support rep was super helpful. She stayed with me through all the testing until we found a solution.

Very accurate and helpful in looking for my needs on my subscription. And my questions about it.

It was VERY SLOW for the first 15 minutes.
Eventually CLINT was able to get the correct filters sent to me, I hope. It took 38 minutes to get NuAqua to send me the missing parts of my order.

I was changing filters and one of the elbow fittings on the RO Housing Membrane had broken inside the shell. I thought we were going to have to purchase a whole new housing piece, but customer service sent a video on how to remove it and will be sending a replacement piece out to us. Abby was such a helpful person, so thankful for this company!

Clint has been very helpful and once both of my orders are received I will have the water system and the to installed and we’re looking forward to it.

I cannot say enough great things about the Nu Aqua system and their team. Their communication has been absolutely amazing from start to finish. They are incredibly quick to respond, take the time to explain every little detail, and make sure everything is working exactly as it should.

What stood out to me most is how much they genuinely care about your safety and health. You never feel rushed or brushed off. Instead, you feel supported, informed, and confident in your decision. It’s rare to find a company that is this attentive, knowledgeable, and thoughtful, and Nu Aqua goes above and beyond.

Recommend! I have contacted customer service more than once with questions and concerns about products, deliveries and even exchanged a 7 step RO system to include a pump since we're on a well and responses were timely, courteous and they were able to fulfill each request! Very satisfied with the water quality as well, I've had about 6 months and will be changing filters soon which I anticipate will be without any issues.

You have great customer service. And I thank you very much for your assistance in the matter that I had. And it is now resolve. Thank you. Jennifer for contacting me. I appreciate you all. That's why I went for your system. I'd done my research, but the problem is. I knew what kind of system I wanted. You had it, I just didn't go through all of Em. If I did, I'd have got the 7 stage first, where I do things by myself? And build things from the ground up. It was easy for me to tear this unit down. And put it back together and get everything. Running properly with them new parts. You sent me so I had no problem with that. Thank you very much, Daniel.

Good quality product ,easy installation ,great customer service

Clint was extremely professional and courteous while helping me track my order!

Clint was very helpful and offered prompt insight regarding my questions.

Summer was understanding of my needs and the issue I needed corrected. Most importantly, she told me she would let me know when it was resolved and then she called me back to let me know it was resolved shortly thereafter. This game me peace of mind as a customer.

Summer quickly answered my question, and provided a link to the part needed to complete my installation correctly. Great service!

Great Product !
thanks a lot to Jennifer for helping me set up the system quickly and easily !

EARL dug into the root cause of my delivery delay and offered me a gift card as compensation. I appreciate the empathy and transparency.

Summer was very helpful in assisting my needs. Took less than a minute to get in contact with customer service.