nuaquasystems.com Reviews 

180
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and customer service for being incredibly helpful, responsive, and knowledgeable. They appreciate the personalized approach and how issues are resolved efficiently, often noting quick response times and professional courtesy. Many consumers are highly satisfied with the product quality, noting the effectiveness of the filtration systems and the consistent purity of the water. People describe the products as high-quality, exceeding expectations, and providing significant improvements. Reviewers also frequently highlight the ease of getting problems fixed and necessary parts replaced, ensuring long-term satisfaction.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, responsiveness,... See more

Product

Reviewers highlight positive aspects of product, with many highly recommending the products for their quality... See more

Service

Customers had positive experiences with service, often highlighting the exceptional care and responsiveness... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough great things about the Nu Aqua system and their team. Their communication has been absolutely amazing from start to finish. They are incredibly quick to respond, take the time to... See more

Rated 5 out of 5 stars

Kayla went above and beyond my expectations today during our call. I had several questions/concerns and she methodically took each issue and explained and resolved. We have one remaining issue but she... See more

Rated 5 out of 5 stars

Kayla knew how to change the account to my name email and subscription payment since my husband has recently passed away. She then knew how to check the unit to see why the red light was flashing- it... See more

Rated 5 out of 5 stars

Excellent customer service, never had a problem. Being the proud owner of the reef series, I must say that it exceeded my expectations. 100% pure water, I've tested it, and the flow is much faster tha... See more


4.8

Excellent

TrustScore 5 out of 5

180 reviews

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No history of asking for reviews

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4.8

All reviews

(180)

178 reviews in the last 12 months

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Rated 5 out of 5 stars

Leaking unit replaced

I developed a leak in my Nuaqua water filter system. I sent a email on Saturday to customer support and received a response the following Monday morning. After answering a few questions I received another email Monday afternoon telling me they were sending me a new replacement unit. I couldn't believe how quickly my issue got resolved.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

NuAqua filters and support were able to help me

I have used Nu Aqua for a while and really do like the quality of water that comes out of their filtration system. Recently I had an issue with an order and Jennifer was able to help me out. I do appreciate the quality that NuAqua System has and look forward to using them for the future.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Kayla went above and beyond my…

Kayla went above and beyond my expectations today during our call. I had several questions/concerns and she methodically took each issue and explained and resolved. We have one remaining issue but she gave clear instructions and a follow up email to make responding easier. I could not be more pleased. Thank you Kayla!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer support

I had an issue with my countertop system and Jennifer found a solution to the problem. I love that Nu Aqua has outstanding customer support and they always find a way to help you what you need, so major kudos to Jennifer and the customer support team!

3 February 2026
Unprompted review
Rated 5 out of 5 stars

I accidentally ordered the wrong RO kit…

I accidentally ordered the wrong RO kit and wanted to make a change. This was my first time ordering from Nuaquasystems.... I got on their live chat. Earl jumped on right away, I mentioned my problem, he did some aquafantastic magic (Yes this is a word) on the back end and fixed my order. Took all of maybe 5-10 minutes. I know that might seem like a long time but...compared to some places when online ordering....there was no 3 days back and forth via email with these guys, it was instant! my order is fixed (even though it was my own mistake) and these guys rocked it! This is how CS should be! For real.... Thank you, again! Excited to try out my new RO system!

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Clint Westwood was very helpful in clarifying how to order my replacement filters for my 800GPD system. He also did a great job answering all my questions and assisted me with applying for a filter replacement subscription to make future ordering a breeze. The subscription also provides me with a lifetime system warranty. Thanks!

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service/100% pure.

Excellent customer service, never had a problem. Being the proud owner of the reef series, I must say that it exceeded my expectations. 100% pure water, I've tested it, and the flow is much faster than any other system I've ever used. To be honest the others were one drip at a time. The Nu Aqua Reef Series is very consistent, and the quality of the filter replacements remain top notch with no decline in quality. I would recommend this product to anyone, anywhere, at anytime. This is a really good system.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

I needed replacement filters

I needed replacement filters, but was unsure of what I needed. Earl helped me find them and got them ordered for me right away. It was a seamless experience!

29 January 2026
Unprompted review

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