I cannot say enough great things about the Nu Aqua system and their team. Their communication has been absolutely amazing from start to finish. They are incredibly quick to respond, take the time to... See more
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Leaking unit replaced
I developed a leak in my Nuaqua water filter system. I sent a email on Saturday to customer support and received a response the following Monday morning. After answering a few questions I received another email Monday afternoon telling me they were sending me a new replacement unit. I couldn't believe how quickly my issue got resolved.
Love our new whole house salt free…
Love our new whole house salt free water filtration. Skin and hair much softer. No smell of chlorine in the water. Clint was extremely helpful in registering our new system.
NuAqua filters and support were able to help me
I have used Nu Aqua for a while and really do like the quality of water that comes out of their filtration system. Recently I had an issue with an order and Jennifer was able to help me out. I do appreciate the quality that NuAqua System has and look forward to using them for the future.
The person helped me was excellent
The person helped me was excellent
Jennifer is awesome
Jennifer was quick to respond, professional and eager to ensure my issues were resolved.
Earl was very helpful in helping find…
Earl was very helpful in helping find parts to fix my NU AQUA system. I am very grateful.
Kayla went above and beyond my…
Kayla went above and beyond my expectations today during our call. I had several questions/concerns and she methodically took each issue and explained and resolved. We have one remaining issue but she gave clear instructions and a follow up email to make responding easier. I could not be more pleased. Thank you Kayla!
Outstanding customer support
I had an issue with my countertop system and Jennifer found a solution to the problem. I love that Nu Aqua has outstanding customer support and they always find a way to help you what you need, so major kudos to Jennifer and the customer support team!
Perfect at everything she did and…
Perfect at everything she did and answered
So far so good 💯
I accidentally ordered the wrong RO kit…
I accidentally ordered the wrong RO kit and wanted to make a change. This was my first time ordering from Nuaquasystems.... I got on their live chat. Earl jumped on right away, I mentioned my problem, he did some aquafantastic magic (Yes this is a word) on the back end and fixed my order. Took all of maybe 5-10 minutes. I know that might seem like a long time but...compared to some places when online ordering....there was no 3 days back and forth via email with these guys, it was instant! my order is fixed (even though it was my own mistake) and these guys rocked it! This is how CS should be! For real.... Thank you, again! Excited to try out my new RO system!
I just want to thank Abby for helping…
I just want to thank Abby for helping me solve my issue with my Nu Aqua RO!She stayed with me until my issue was solved!Shes the best!
Great customer service!
Clint Westwood was very helpful in clarifying how to order my replacement filters for my 800GPD system. He also did a great job answering all my questions and assisted me with applying for a filter replacement subscription to make future ordering a breeze. The subscription also provides me with a lifetime system warranty. Thanks!
Excellent customer service/100% pure.
Excellent customer service, never had a problem. Being the proud owner of the reef series, I must say that it exceeded my expectations. 100% pure water, I've tested it, and the flow is much faster than any other system I've ever used. To be honest the others were one drip at a time. The Nu Aqua Reef Series is very consistent, and the quality of the filter replacements remain top notch with no decline in quality. I would recommend this product to anyone, anywhere, at anytime. This is a really good system.
Quick to send me a missing filter
Quick to send me a missing filter, no fuss and nice on the phone. Thanks Sandy!
Great customer service
Great customer service. Very responsive and knowledgeable! Great products as well!
So easy fast got exactly what I asked…
So easy fast got exactly what I asked for within few messages I do believe I was texting a real person because that was on my mind at first
Thank you Mr. Clint
Thank you Mr. Clint for your help. Those tips really helped me out.
I needed replacement filters
I needed replacement filters, but was unsure of what I needed. Earl helped me find them and got them ordered for me right away. It was a seamless experience!
personalized quick attention to…
personalized quick attention to customer service even sent a free part no charge
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