I cannot say enough great things about the Nu Aqua system and their team. Their communication has been absolutely amazing from start to finish. They are incredibly quick to respond, take the time to... See more
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David was attentive and professional.
David was attentive and professional.
Easy installation and great support
Great company, great product. Very easy to install the under sink filter and the shower head filter. Jennifer helped me with a few questions I had, and provided great customer support!
Jennifer was very helpful and sent a…
Jennifer was very helpful and sent a free adapter when I needed one for my older filter system.
Needed to change shipping address and…
Needed to change shipping address and Jennifer made it happen.Prompt and courteous. Thank you Jennifer!
I moved to a new place and needed info…
I moved to a new place and needed info on how to do the install of my RO system at the new location. Customer service was super helpful in providing me with information about the parts I needed and instructions on how to use them. Love this company!
Very fast help!
Jennifer helped me find the water adapter line so I could shut off the water supply before I replaced my filters.
Very fast and knowledgeable customer service.
Excellent Customer Service
Not only do I love the filtration system, but about 2 years after purchasing it we had an issue with a part. After contacting them, they promptly got back to us and sent us a replacement for free!
Great customer service
Great customer service, paired with a great product.
Reached out to find a replacement part…
Reached out to find a replacement part that wasnt listed on their site. They were very helpful, found what I needed and sent it.
Helped to resolve the issue quickly
Really great customer service
Really great customer service! Sandy from the NU Aqua team was super friendly, quick to respond, and very helpful. It was such a smooth and positive experience.
Jennifer was very helpful and quickly…
Jennifer was very helpful and quickly resolved the issue.
Fantastic customer service
Hello, I was having an issue with my 7 stage undersink RO system, my water started to have a foul smell and my filters were only about 3 month old. I reached out and everyone i chatted with give me some info and things I could try and that was helpful but didnt fix my issue. I ordered new filters and put them in and my problem was solved. However, I explained this too JENNIFER and she was very understanding and sent me replacement filters free of charge! I NEVER have had this kind of service from a company! They care about there products and want too keep there customers and I will definitely be staying with NU Aqua for my family's clean safe water needs! Thank you Jennifer and everyone at NU AQUA for you exceptional service and care for your customers!
Great customer service!
Great customer service! Clint answered my questions quickly. Very knowledgeable and helpful!
My experience dealing with customer…
My experience dealing with customer service was very good considering the circumstances for which I called. They were very helpful and understandable about my frustration and helped as much as possible with a solution.
Clint went the extra mile to take care…
Clint went the extra mile to take care of our needs!
I had an issue with one of my filters…
I had an issue with one of my filters and Clint resolved it immediately. He sent me a replacement filter free of charge. I love my NuAqua reverse osmosis system and recommend highly.
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