NUACOM Reviews 400

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and prompt responses, making the entire process smooth and efficient. The onboarding experience is frequently highlighted as easy, seamless, and well-maintained, with many appreciating the quick setup and clear guidance provided. People find the service excellent, noting the user-friendly system and the smooth transition from previous providers, often with no downtime. However, some customers mentioned initial difficulties with communication, experiencing slow responses or disconnections during direct messages or instant messaging interactions.

What people talk about most

Staff

Consumers consistently express satisfaction with the staff, highlighting their helpfulness, patience, and... See more

User experience

People report positive experiences with user experience, highlighting the excellent and seamless process from... See more

Service

Customers consistently note positive experiences with service, describing it as impressive and seamless from... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness, patience,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt replies to emails... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vaibhav understood exactly what we needed from Nuacom re call answering, diverting calls and calls from app. We were set up in no time and all working fine. Vaibhav also made suggestions about how Nua... See more

Rated 5 out of 5 stars

We recently moved out phone system to Nuacom. The onboarding process was easy and very well maintained by Nuacom team. At all stages we've been informed about what's going on and what actions are requ... See more

Rated 5 out of 5 stars

I recently switched to Nuacom. My previous provider had poor call quality on my landline. Nuacom helped me with numerous changes and tweaks with my new set up until I was completely satisfied. They we... See more

Rated 5 out of 5 stars

I've been using Nuacom software for 10 months and it's the best softphone I've ever used. The connection is always crystal clear, the ease and speed of use means I can get through calls quicker and th... See more


Company details

  1. Phone and Internet Service

Written by the company

We provide reliable and innovative IP phone systems for businesses of all sizes. The service is based on new technology, robust platform, cutting edge features and professional support. Switching to our service, businesses reduce the price of their phone bills by around 50%. High-quality handsets and a wide range of desktop and mobile apps are also provided, to increase the efficiency of your business communication.


Contact info

4.9

Excellent

TrustScore 5 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Onboarding call

Vaibhav understood exactly what we needed from Nuacom re call answering, diverting calls and calls from app. We were set up in no time and all working fine. Vaibhav also made suggestions about how Nuacom could help us work smarter but gave us time to digest the suggestions too! No hesitation in recommending Nuacom and Vaibhav.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Great calling software

I was introduced to NuaCom through a client. It's a solid calling software that is easy to implement with helpful staff to guide us through the process. Thanks again to Vaibhav Sharma & Anthony Tierney for making the onboarding process smooth.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Very good pre-sales and onboarding

The pre-sales and onboarding went very well; even when some very small issue occured, everything was fixed immidiately. All the information was presented in a very clear manner. We have just started working with Nuacom, but the first impression is very good.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Nuacom!

Nuacom is a simple, effective, stable and cost effective system for our SME. We rely heavily on it and it never fails to support us. Customer care is great. Set up is quick and seamless and user interface is all it needs to be. Thanks for being an invaluable part of our business and thanks to Vab for the support!

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Smooth, timely, professional service experience.

The entire sales process was refreshingly straightforward and hassle-free. What impressed me most was how professionally the onboarding and number porting were handled - everything was executed flawlessly according to the timeline we discussed. The team clearly knows what they're doing, and their attention to detail made what could have been a stressful transition completely smooth. I appreciated the clear communication throughout and the fact that there were no unexpected delays or complications. Would definitely recommend to anyone looking for a reliable service provider.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent new customer assistance and…

Excellent new customer assistance and guided all the way until you are fully confident with your new system. The system is total quality no issues at all and has so many different fuctions. And if you do have any issues the response time is excellent. I fully recommend using NUACOM to anyone who is looking for a VOIP system.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Smooth transition to VOIP

We recently moved out phone system to Nuacom. The onboarding process was easy and very well maintained by Nuacom team. At all stages we've been informed about what's going on and what actions are required from our side. On the going live time all went smooth and now we are happy Nuacom users. I highly recommend Nuacom for SMB telephone system.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

10/10 Software & Customer Service

I've been using Nuacom software for 10 months and it's the best softphone I've ever used. The connection is always crystal clear, the ease and speed of use means I can get through calls quicker and the customer service in the back-end is exception. Every agent that works for Nuacom has been very helpful and rapid with their responses. Vaibhav was very helpful with me today as was every other agent that assisted. I strongly recommend using Nuacom!

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Good

Good, user friendly system and helpful staff. There were no issues porting over our number. I was a little worried that there may be some down time. However, we were assured there wouldn't be and there wasn't. We were up and running with the new system in no time.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Easy installation

Good communication. Prompt response when questions were asked. Good direction and assistance when installing new phones remotely. Couldn't have been more helpful

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Review

Great services by your team, that made it very easy for us to set up.

1 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look