Don't buy here
Don't buy here, very bad service.
I ordered a handpan from Novapans on the 2nd of August 2023. It would be send and received in 3 weeks, I got an email confirming that. That didn't happen. Then I cancelled the order because it wasn't even send to me in that time. So now I ask for my refund of $1100. That's not a small amount so I thought they would be respectfull to their customers, but no. Email communication is very slow and after 3 weeks even rude. I started a conflict on paypal after 6 weeks and still they don't respond and I still don't have my money back. I'm very disappointed and will never buy anything online again.. this was the first time making such a big purchase online. I don't recommend buying from this company. Be careful.
Reply from NovaPans Australia
Dear Raimke,
Thank you for leaving a review. However, we must respectfully clarify that we have no record of a customer by the name of Raimke Siezenga in our system, and we believe this review may have been mistakenly directed at our business.
NovaPans Australia was established in 2024 and operates exclusively within Australia and New Zealand. We do not offer any products at the $1,100 price point mentioned.
Our handpan range is priced between $1,999 and $3,699.
We are unable to find any transaction or interaction associated with your name, and the experience described does not reflect our business or its practices.
If you genuinely believe you have purchased from us, we warmly invite you to reach out to us directly so we can investigate further. We take all feedback seriously and are fully committed to the satisfaction of our customers.
Kind regards,
Nadine
NovaPans Australia