Paddy contacted me to act as a broker to sell my Defender, He offered a good price that I was happy with and arranged to collect the car. I was a bit nervous handing everything over to him as I'd neve... See more
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Review summary
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Adnan was very friendly & professional and made sure my car sale process went smoothly, regularly updating me on the progress of my car. Unlike places like Facebook marketplace where you’ll find... See more
Great service from Paddy and his team at Nova. This is the second car that they have sold for us in the last 6 months. Both times we have received the exact amount promised which has been substantial... See more
This was a daunting thing for us to do. But paddy handled it so professional from start to finish. The guy who picked the car up was really polite and informative.. Car sold really fast with no issue... See more
4.4
Excellent
78 reviews
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Replied to 44% of negative reviews
Typically replies within 1 week
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Perfect in every way!
Couldn't have wished for a better experience from Stephen and the team at Nova Cambridge. Was kept fully updated with the progress of my Aviva claim/repair and they went over and beyond to pick up my car and drop it back. All staff are very professional ( Stephen has a wicked sense of humour too!!). Workmanship was exceptional and there was a fast turnaround of my Golf GTE repair. Thankyou Nova!
4 August 2026
Unprompted review
Excellent customer experience
Excellent customer experience from purchase to support. The sales team were helpful from initial contact with them to help me understand options available based on my budget. They followed through.
Would buy over and over again from them.
22 July 2026
Unprompted review
Needed my car sold, fast!
I was going through a difficult time financially, and had to sell my car. From the moment Paddy reached out, he took care of me. Nova took the car, advertised it, spoke to buyers - and best of all Paddy secured me the deal I needed at the time I needed it.
Would 100% recommend Paddy and the Nova team to support the selling of your car. Cannot fault them at all in any way.
29 June 2026
Unprompted review
Don’t hesitate!
If like me you had concerns about using this method to get the best price for your car rest assured as an extremely satisfied customer there is no need. Just completed the sale of our Range Rover Sport. Nova addressed every question we had and kept us informed at every step. I would highly recommend and use again in the future.Special thanks to Paddy!
3 July 2026
Unprompted review
I was dubious - how wrong I was!
I was really sceptical about using a brokerage such as NMG at first - the guaranteed price was higher than we expected and there was no cost to us so it sounded too good to be true when Paddy gave us a call offering to market the car.
How wrong I was. Paddy and the team have been excellent, communicated well and been reassuring when required. Everything from initial contact, handover of the car with the collection team, to receipt of money has been a breeze. I absolutely would sell again through them.
5 July 2026
Unprompted review
The process was made very easy and…
The process was made very easy and Paddy was proactive in contacting me agree the deal and keep me informed of progress.
29 June 2026
Unprompted review
Great garage
Great garage, service was spot on, Phil made the whole process quick and easy, paid a very fair price and warranty option was ideal. No faults whatsoever
19 June 2026
Unprompted review
Horrendous service
Horrendous service. Took our car to sell on their forecourt. Car was stuck out in a back yard with incorrect price. Car went to them with no damage and ended up with a chip on the bonnet which rusted over the space of the 3 months they had it. Also chipped the passenger door. On showing photos to them that the car didn't have damage when they took it (which Paddy agreed) he then backed peddled and said they couldn't do anything! Avoid selling through them at all costs.
14 June 2026
Unprompted review
Reply from Novamotorgroup
Hi,
As the person who personally manages and oversees all of our brokerage vehicles, I felt it was appropriate to respond myself.
Whilst I appreciate you taking the time to leave a review, I feel it’s important to provide some context for anyone reading.
The brokerage agreement was entered into with your brother, not yourself. During the period the vehicle was with us, the registered keeper details were changed into your name whilst our agreement remained with your brother. Communication then became difficult as we were receiving separate emails from both of you, often raising the same points independently and sometimes taking different positions. Despite this, we continued to respond professionally throughout.
The Suzuki Vitara was securely stored within our fully enclosed dealership site. We operate across three adjoining display and storage areas, all within the same secure premises. Vehicles are positioned depending on their preparation stage and intended market, so the suggestion it was simply “left in a back yard” is incorrect.
The vehicle was also never advertised at the wrong price or above market value. It was initially marketed at around 5% below the average retail price and, towards the end of the agreement, reduced to approximately 15% below market value in an effort to achieve a sale. Our brokerage model is based on realistic pricing and efficient turnover, not inflated prices.
The cosmetic concern related to very minor stone chips on a vehicle approaching 10 years old. Having reviewed photographs taken before the vehicle arrived with us, we believed these marks were already present and consistent with normal age-related wear. For that reason they were not recorded on intake. That said, we’ve taken this feedback on board and now record every cosmetic imperfection, no matter how minor, to avoid any future misunderstandings.
It’s also worth mentioning that, under our brokerage agreement, preparation work is ordinarily chargeable to the vehicle owner. However, as many of our clients know, we regularly absorb these costs as a gesture of goodwill because we believe in adding value rather than charging for every small item. On this occasion, the preparation costs we covered exceeded the value of the cosmetic repair now being discussed.
What I found most disappointing was that the conversation quickly moved to threats of small claims proceedings before we had the opportunity to investigate the concerns. At the same time, you still wished for us to continue selling the vehicle on your behalf. Given the tone of the discussions, I felt it was best for another member of the team to handle further communication to keep matters professional.
Having personally managed well over 100 brokerage vehicles, this is the first review of this nature I’ve received. We’re not perfect and we’ll always improve where we can, but I believe our 100+ five-star brokerage reviews better reflect the service we provide every day.
I wish both you and your brother all the very best moving forward
Great service from Paddy and his team…
Great service from Paddy and his team at Nova. This is the second car that they have sold for us in the last 6 months. Both times we have received the exact amount promised which has been substantially better than offered by other car buying sites. Very happy and would highly recommend.
23 June 2026
Unprompted review
Quick and easy process
Quick and easy process. Paddy kept me in the loop and made everything simple for me whilst selling at pre-agreed price.
23 June 2026
Unprompted review
Fantastic service and highly…
Fantastic service and highly recommended if you're looking to sell your car. I received a very competitive offer, and the team was friendly, knowledgeable, and supportive throughout. The process was quick and straightforward, with fast payment after the sale. Their advice and customer service were excellent, making the whole experience easy and stress-free.
19 June 2026
Unprompted review
Great experience
Was a great experience as all the processes were seamless and not a bit stressful
I’m glad I had this experience and will refer anyone so they can have the same
15 June 2026
Unprompted review
Excellent service and highly…
Excellent service and highly recommended if you want to sell your car, great price given and very helpful and friendly staff. Fast payment once sold and great advice 👍 👌
15 June 2026
Unprompted review
Your services are top notch.
Initially, I was contemplating about the quality of item I’m buying. But it came out so good
20 April 2026
Unprompted review
Customer service top notch
Customer service top notch . Definitely coming back here again
4 June 2026
Unprompted review
It was an amazing experience with them…
It was an amazing experience with them very professional
5 June 2026
Unprompted review
5 start service! .....smooth seemless…
5 star service.....smooth seemless transaction, great set of lads would definately reccommend this company.
18 May 2026
Unprompted review
Serve by Philip
Serve by Philip , went I. For a car on finance and he actually secured me a better deal saved me money . Polite , no haste and not pushy . Top man
1 June 2026
Unprompted review
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