NOVACAR Reviews 

188
•
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

We arrived very late in the evening because of several flight delays and cancellations, but were comforted by the excellent servicemindedness of the employees. In spite of having worked very very l... See more

Rated 1 out of 5 stars

Worst ever experience. The company has no manners at all to speak to customers. They don’t reply once the booking is made. Had booked a car with them and the server went down. Didn’t refund the money... See more

Rated 5 out of 5 stars

After the first rent from Novacar Antalya, I become their permanent customer since all processes are so quick and the cars are pretty new. All the staff including Berkay Bey and Emine Hanım are so kin... See more

Rated 5 out of 5 stars

I was picked up fast for the shuttle coming and going. I received my car in 15min of arriving to the rental center. The staff was pleasant and they had water and tea available while you waited. I reco... See more

Company details

  1. Car Rental Agency

Written by the company

Novacar, is serving at the biggest airports in Turkey, is a well known car rental company located in Turkey. The focus of our brand is %100 Customer satisfaction.


Contact info

3.9

Great

TrustScore 4 out of 5

188 reviews

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No recent history of asking for reviews

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3.9

All reviews

(188)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

I was very happy with the service

I was very happy with the service, very friendly and easy to book. I was very impressed with everything nice and smooth. The car was comfortable. The staff was very helpful with everything. Baha was friendly and helped me with getting my car and friendly.

30 July 2024
Unprompted review
Rated 2 out of 5 stars

Passport

I did not have my ID with me when I rented the car, so the transaction was made with my passport, but the visa sections/entry and exit permits of my passport were examined many times. The visas in my passport do not concern this institution, when I asked why they did the transaction, they hurriedly closed the pages and then started to examine again. Apart from this, I was forced to buy a mega package regarding the insurance package, they said that otherwise they would not give me the vehicle. I am researching my rights in this regard.

27 July 2024
Unprompted review
Rated 1 out of 5 stars

Very very bad company

Very very bad company. They make my trip the worst trip I ever done.
Everyone who want headaches should deal with them.
👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

5 July 2024
Unprompted review
Rated 2 out of 5 stars

Staff attitude

Everything was fine until i retuned the car, inspector found the tinniest scratch in the plastic cover of the wheel and threatened to charge me. I didn’t appreciate his attitude.

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Insurance helps with an accident

I happened to be in an accident of the car rental service. That was the first time in my whole life (hope the last time too). As you might imagine it was very stressful. After everything turned out to be ok, they called me back, telling my insurance will work out the case. They kindly suggested multiple ways of letting me continue my car rent as there were 1 more week paid. It was quite nice to hear that they are not angry on me

15 July 2024
Unprompted review

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