Northwest Guitars Reviews 

811
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers are genuinely thrilled with the remarkably fast delivery times and the consistently excellent quality of all available guitar components. People frequently share that browsing the online store is straightforward, and they really appreciate receiving helpful guidance from staff when choosing replacement parts. Some reviewers were not happy with delivery issues, noting instances where parcels were severely delayed in transit or completely lost. A few other people also felt that certain hardware items failed to fit properly into their specific instruments, causing frustrating compatibility setbacks and sizing challenges during assembly work.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items such as necks, bodies, and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive promptly and... See more

Service

Users describe positive interactions with service, highlighting consistently fast, reliable, and friendly... See more

Quality

People report positive experiences with quality, highlighting excellent products and fast delivery. Consumers... See more

Order

Customers report great satisfaction with their order experiences, highlighting swift next-day delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible bunch of folk to deal with and they sell as far as I know, the best Telecaster pickup upgrades (Tonerider Vintage Plus), I’ve ever purchased anywhere. Turned my project Squier classic vibe... See more

Rated 5 out of 5 stars

Didn't know what machine heads (tuners) my guitar needed, called to get help and got just the most impressive customer service in ages! Brilliantly knowledgable, directed me to machine heads that woul... See more

Rated 5 out of 5 stars

Ordered 2 Telecaster necks. Arrived quickly for international shipping. Fantastic products and fair price. Only complaint is DHL (shipping company) demanded large payment before they would deliver. Th... See more

Rated 5 out of 5 stars

My second order from these guys.i ordered guitar parts on Monday evening and they arrived today- Wednesday ! Wow that’s great service by any standards. I could get the same parts from a few other pl... See more


Company details

  1. Guitar Store
  2. Music Store

Written by the company

Shop now for electric guitar parts & accessories for Fender Stratocaster & Telecaster, Gibson Les Paul, SG | Free shipping on all UK orders


Contact info

4.9

Excellent

TrustScore 5 out of 5

811 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(811)

140 reviews in the last 12 months

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Rated 5 out of 5 stars

My second order from these guys.i…

My second order from these guys.i ordered guitar parts on Monday evening and they arrived today- Wednesday ! Wow that’s great service by any standards.
I could get the same parts from a few other places such as Amazon but the problem is that several of the suppliers selling through Amazon are selling what they claim are CTS pots but they are sourcing them in china which is notorious for counterfeits of these things.
Northwesterns customer service extends to clearing up any questions ya have too.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality and a perfect fit and is, according to my cynical luthier, now makes “ a simply beautiful bass”

I bought a P bass body to house my superb fender Aerodyne jazz bass neck. The finish, (routing, dimensions, finish and neck pocket) were exceptional, the neck fitted like a custom made glove. I had bought a cheaper and heavier body from a large scale online music store and whilst significantly cheaper was so poorly produced and finished I threw it away.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Quality of the products and speed of…

Quality of the products and speed of delivery are excellent. I've bought a few things from NW Guitars, tuning pegs, pickups, and luthier tools. They stock quality brands and having bought items from Amazon, the quality more than makes up for the price difference.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a Mustang replacement tremolo unit from Northwest Guitars 😊…

I purchased a Mustang replacement tremolo unit for my Squire off NorthwestGuitars after recomendation. It dropped straight in and fitted perfectly. I now have a tremolo on my Mustang that returns to pitch everytime I use it unlike the one that came fitted to my Squire. I was so close to giving up on this guitar as i have tried everything to try and get the fitted one to stay in tune. I have played for about 45years now so am not a novice guitarist, this one nearly beat me though!!.
Anyway Northwest Guitars have saved the day here. I would be more than happy to gig with this guitar now, in fact i cant put it down at the moment 😊

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, quick turn around and very helpful when speaking with them in person. If only more companies were as good.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

i dealt with kevin was helpfull all the…

i dealt with kevin was helpfull all the way through i bought several bits to build a new pickgaurd and also some tonerider apex classic noisless pickups for strat i am so impresed with these well made and i think there a great sound well worth a try.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. My order was mistakenly delivered by royal mail to the wrong address and Northwest Guitars re-sent me my order. 10/10 will use again and recommend.

22 October 2025
Unprompted review

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