Guitar Village Reviews 1,980

Super helpful staff & made the guitar purchase really easy 👍🎸

Lovely gentleman on the phone helped deliver the guitar very promptly and was able to get home delivery sorted despite it not coming up on the website! Very kind and fantastic service

Adam and the team went out of their way to support my online purchase when I required lots of spec info. Really made me feel confident with my purchase and now I’m excited to get playing!

Very professional and responsive.

I can't recommend highly enough. Richard went above and beyond to help me get my Eastman SB. It arrived very fast, was set up great. Great shop. Thanks.

Very happy with purchase, next day delivery, perfect description of ex condition guitar. Highly recommended and certainly would purchase again.
Sean.

Been looking to buy a Taylor GS mini for a while now. Always intended to buy one from an independent guitar shop. Whole experience was very easy and the service was impeccable. I would highly recommend Guitar Village to anyone.

I gave three stars as , although im very happy with the product , it was extremely tedious ordering the guitar strap and getting it delivered .
The website was easy enough to find and put in basket what you wanted, a guitar strap in my case . When I tried to checkout I was sent round in a circle several times as I couldn't see anywhere to select delivery method , I got so fed up I phoned and spoke to a very helpful young man who agreed there didn't seem to be anywhere to select delivery on website , he said he'd send it next day delivery but then sadly UPS fell down with that and instead of coming next day it took another three days to eventually be delivered. Thus missing the birthday it was intended for luckily it was for a 36yr old so not a problem .
This seems like a great company but need to sort out their website and delivery

Very helpful and understanding after I ordered the wrong guitar. 5 stars.

The guitar is stunning and delivery perfect. Nice and quick. Also well packaged. No issues with that. A little taken back when I first called in to see if you would hold the guitar for me. I was going to drive 75 miles to collect it and trade in my identical Epiphone. However as you were prepared to hold it for me the courier service was great. I walked into the first guitar shop near me and they bought mine in a heart beat for more money than I was expecting. I have bought 3 guitars from you over the years and would have expected a bit more consideration, hence not 5 stars.

Great customer service

Absolutely first class experience. Guitar is beautiful, was provided photos of the actual guitar on request really quickly , perfectly set up - packaging was safe and fast. I very rarely feel inclined to write reviews - but I’m really happy with this purchase and experience from start to finish.

Have bought from guitar village before no issues

Great service and will definitely buy from the team at guitar village again

Efficient and courteous responses to telephone enquiry. Subsequent online purchase well expedited.

Guitar Village is an exceptional business. Ordered online and was called within minutes to be advised that the guitar would be given a setup prior to shipping and to ask what strings I would like on the instrument. There was no additional charge for the setup or the new strings. To my knowledge no other company selling guitars online does that. I appreciate they would do that on the high end preowned stuff they are selling, but on a relatively budget model Gretsch, I just expected them to send it as was from the factory.
Guitar arrived in the time frame expected (ok, down to the courier rather than GV but still a good experience) and in perfect order. I would buy from GV again in a heartbeat and hope to be able to visit their store one day.

Your sales person was very helpful and made my purchase a good experience

I bought a Tele from these guys 2 years ago and put a review on Google. Last week I visited (I'm from the North East so only the 2nd time I'd been) and ended up buying another guitar, again with no intention! Look, it's the greatest guitar shop in the country and as a travelling salesman I've been to a lot! Richard served me this time and just as polite and helpful as Adam was the previous time. Let's put it this way, it's a good job I live 280 miles away otherwise I'd be completely skint!!

Good comms, good service, good product

Hi, I bought a Gordon Smith Hank Marvin tribute guitar from these guys not knowing anything about this make and model and believe me the build quality and playability also the sound is fabulous. The setup that they did is fist class and the next day delivery was superb. Many thanks to Guitar village for a great buying experience. Les Robinson