Norfolk Football Ltd Reviews 

155
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I ordered a football shirt for my dad’s funeral and when it seemed delayed, I messaged them and although it was arriving a little later than I’d hoped, when I explained I needed it to get it printed a... See more

Rated 5 out of 5 stars

Couldn’t recommend Paul and the team enough, we’ve had them as a supplier for countless seasons for our adults (and youth). Most recently we needed 7 extra shirts due to damage to some tops, expecting... See more

Rated 5 out of 5 stars

Paul sorts us out with all our match and training kits for the kids, plus for all of us coaches. He always has a great range of stock, replies to any questions or queries quickly, and continues to pr... See more

Rated 5 out of 5 stars

So helpful , exchanged my purchase for an alternative size with no quibbles . Offered my son lots of advice with regards to team kits and even gave him some personal training hints and tips too ! Fa... See more

Company details

  1. Soccer Store
  2. Clothing Store
  3. Clothing Supplier
  4. Outdoor Clothing and Equipment Shop
  5. Printed Clothing Store
  6. Sporting Goods Store

Written by the company

We are Norfolk's top Football retailer, offering the latest designs in Kits, Team wear, Leisure wear and equipment. Supplying clubs and teams all over the UK with a very bespoke high quality service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

155 reviews

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4.9

All reviews

(155)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful, rapid, kind

Norfolk Football were so helpful with my order. They were kind and very efficient meaning I had my new, high quality gear quickly. I would highly recommend using them and going to their warehouse. Thank you.

1 September 2023
Unprompted review
Norfolk Football Ltd logo

Reply from Norfolk Football Ltd

Hi Eloise, thank you very much for the review

Rated 1 out of 5 stars

Disappointing service and communication

I understood the items were in stock and ordered for my grandsons birthday with a delivery date 2 days before his birthday. They didn’t arrive on his birthday or even a week later. After chasing up the order I was told the company were awaiting new stock. The present finally arrived around 3 weeks later but one set of socks were mixed with adult and child sizes!

23 July 2023
Norfolk Football Ltd logo

Reply from Norfolk Football Ltd

Hi Chris, thank you for leaving your review firstly, reviews and feedback help us to ensure we offer the best service we can to our customers and adjust things we dont get quite right.

Please see some feedback on your order, as listed in our terms and conditions all Norfolk Football stocked items have a number of that stock listed on each item page, to which your items which form NF1722 did not have a number beside them. When this happens, we order the items in from our manufacturer, (on this occasion Errea)
Once we receive these items we usually dispatch them within 24 hours.
I can see from your order we did not dispatch within 24 hours but was in with 5 days. i can only apologise for the slight delay in dispatching to you later than we normally do, it is an incredibly busy time for us during the summer however we are reliant on how fast our suppliers process and dispatch to us.. One of your items was out of stock with Errea and we had to wait for that to come available.
We value everyone of our customers, no matter of order size and operated as best as we could at the time.

With regards to the adult sized item you received, please can you contact us regarding this through the appropriate returns channels as we are not aware of this and have not been notified by you. If you can do this we can sort this out immediately for you.

kind regards
Norfolk Football

Rated 5 out of 5 stars

Great supplier!

Norfolk Football have delivered another great product. With great communication from start to delivered product. They go the extra mile to meet the customers needs - Thank you

8 June 2023
Norfolk Football Ltd logo

Reply from Norfolk Football Ltd

Hi Adam, thank you for your kind words, it is very pleasing for us to read this and to know we are exceeding your expectations!

Rated 5 out of 5 stars

Strong recommendation

Bought some gloves last year for 5 a side on 4g pitches. Still going strong. Absolutely brilliant gloves

16 July 2022
Unprompted review
Norfolk Football Ltd logo

Reply from Norfolk Football Ltd

Thank you James for your review. We are very careful about which brands we choose to retail and having Precision has always been excellent with our customers.

Rated 4 out of 5 stars

It was overall a good experience

It was overall a good experience. I got what I paid for at the price agreed.
The lads were helpful when it came down to ask about shipping time and few other queries I had.
Very positive experience and good product.

8 January 2023
Rated 5 out of 5 stars

Personable Service

Updated electronically of ordering process, after attending in person to try on sizes. Great service throughout. Very happy young boy in his new kit and accessories.

18 January 2023
Rated 5 out of 5 stars

Excellent Customer Service

Despite not receiving my original order, the team at Norfolk Football Ltd were quick to respond to my email and send out a replacement for my missing order. A very pleasant and hassle free transaction.

5 January 2023
Rated 5 out of 5 stars

Another fantastic service from Norfolk Football

Fantastic service from Paul and his team, as always.

Lead times clearly communicated, and always on time or early. Equipment and kit, always in great condition, and well packed. Paul has been flexible with collections also - going above and beyond out of hours to ensure I could pick kit up before a match.

21 December 2022
Unprompted review
Rated 3 out of 5 stars

Lovely Quality, long delivery.

Lovely Quality, but I wish it didn't take so long to be delivered. Nearly 6 weeks from ordering to delivery.

25 November 2022
Norfolk Football Ltd logo

Reply from Norfolk Football Ltd

Hi Claire, thank you for taking the time to send a review, these are very valuable to us which enable us to offer the best service we can.
As the club have asked us to deal with orders as they come in, we do not hold stock of ready printed items so we order in as they order come in. All club shop orders take 3-4 weeks to complete as stated on the club shop home page when you enter the store.

Unfortunately, Royal Mail has been a slower service due to striking action by their staff to which we cant control, we of course fully apologise for this but only found this out that it may affect your service after we had sent it ..

we will always aim to get your order to you as soon as possible - and as the strikes from RM have been more frequent we are looking at courier options for our customers.

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