Nordictrack UK Reviews 

Excellent customer service and the machines are an excellent home gym

Tommy Rivs what a legend, very easy to get running with his guidance and love the machine

Awesome machine, great way to get in shape, especially combined with iFit membership.

I had a great experience with the customer service team. They responded very quickly and were extremely helpful in resolving a small issue I had. The communication was clear, friendly, and professional throughout, which made the whole process very easy.

It’s always reassuring to deal with a company that genuinely cares about helping their customers. I really appreciate the quick response and the excellent support I received. Thank you again for the fantastic service!

I bought a NordickTrack 2450 love everything about my new treadmill. The iFIT experience is amazing really helps spur you on. From start to finish the team were so helpful and only a phone call away, the delivery team were great and helpful. I would definitely recommend NordicTrack the treadmill and the service is 5 star.

NordicT10. Bought as it had a higher incline and speed. The unit is decent, no issues running 25k on it and sturdy enough. If you have used commercial Gym treadmills, this is not anywhere near the same quality. If you don’t subscribe to ifit, there is very little you can do with the display, not an issue for me as I use my Garmin instead. However, I noticed that the machine had a slight angle to it, and I was unable to locate any adjusters to the feet, contacted Nordic, horrendous, responses were there’s no mat, need a mat, it’s on carpet, it’s okay it’s the same as the one we have in the office, then when I questioned the responses, I was then told, don’t worry it will bed in. I’ve not had any further responses to my request for further information. I Probably would not recommend Nordic based on the aftercare

The IFIT package which works on all our equipment is a great motivator and gives really excellent advice during the park outs we have used as a family.

Nordictrack X24 Treadmill.
I purchased the X24 treadmill. It broke upon using it for the second time - the main motor and and electrical board blew whilst using one of the apps on a high incline setting. It took 5 weeks to repair, ruining my preparation for an event. Now just under 3 months on and it has failed once again - the motor blew up whilst on a high incline program for the second time. This appears to be a fundamental issue with this model as the hardware is obviously not able to cope with the machines intended use. I am told that there are no upgraded parts available to resolve this issue and suspect this will be an ongoing problem. I suspect another 5 week wait, once again effecting my training for an upcoming event. I am not one to ever write bad feedback but this is an exception - I'm very disappointed with the machine after previously owning a Life fitness machine for 10 years with no issues at all.

Do not buy - the metal frame on my running machine snapped in two a little under two years of buying it. Really shoddy workmanship as it was just poorly welded. And, despite, this they still will not replace it. Very poor customer service and product, I am sorry to say.

Bought a Nordic Track treadmill 4 years ago - when it worked it was great. However, now it has an issue, possibly electrical, who knows and I find Nordic Track have literally 3 approved engineers in the whole of the UK - none of which are based anywhere near me. So now I am stuck with a huge lump of a useless treadmill that cost me thousands...not impressed

I bought a Treadmill 2450 in the name is Professional.
The quality of the elements is very inaccurate. Large gaps between elements
Apps like Netflix, Spotify and others that are installed there only work as you pay extra for SUBSCRIPTION iFit!!!
iFit subscription cost £35 per mouth!
If you don't buy a subscription iFit, all apps NOT WORKING
Works very loudly
The fan is very loud
The switch on/off is at the front at the bottom of the treadmill. Big problem every time with turning it on and off. No on or off using the screen.
The worst treadmill I've ever had. I bought it before Christmas and only submitted it after 2 months, so I can not give it back.
Without using IFIT, the subscription is a simple treadmill that can be purchased for £500. I decided to focus mainly for additional applications and that it is a professional treadmill. Unfortunately, the quality of workmanship and unsubscribed this treadmill is not worth buying!

Purchased the Nordictrack t9.5. I expected better. The treadmill jerks to a start or a stop (unlike my previous Nautilus which was always very smooth). The worst thing is the iFit . It’s a large screen and you’d like to think there are some free of charge runs included, however slowly but surely iFit/Nordictrack have moved everything behind the paywall with successive ‘software upgrades’. Wish I’d gone for an alternative.

Terrible customer service, the moment anything goes wrong. They are simply not interested.

The customer service is a disgrace
Advisors just lie to you
Lies given
Mamagers are rude and ignorant
Treadmill broken down in 2 weeks.
SAM A the so called useless customer service just basically lied to me and have me a load of lies.
Worst experience iv ever had.
A very bias company
Awful customer services
A total utter disgrace
DONT BUY NORDICTRACK PRODUCTS
IT WILL BE THE WORST MISTAKE YOULL EVER MADE

Ordered a bench. The bench was damaged in delivery. Now giving me the run around to replace the damaged parts. Slow service. Do not buy from this company

Had the 2950 flagship treadmill for three years. The motor needed replacing under warranty in the first couple of years but then console went a year or so later. Nordic track discontinued the consoles and offered zero support. A £3000+ top of the range home treadmill ended up in the skip after just 3 years. I would never buy from Nordictrack again.

Great bit of kit, enjoy using this weekly and my partner is on it more than me.
We had a part failure at the beginning, but nothing was too much trouble and the customer service team supported us and got the new part with us quickly.

Where do I start?! I purchased the X16 '3 in 1' machine as a replacement for my old proform elliptical but it is completely useless - useless to the extent that I am returning the machine (within 14 days of purchase) and paying £454 in return fees.
The machine is not '3 in 1', and in my opinion the claim that it is, is false advertising. There is no functionality to change between the supposed uses as a Walker, Treadmill and Elliptical - the foot swings simply have no control or 'settings' to change between, but you can alter your stride manually yourself, which is actually quite dangerous and strenuous on the knee joints.
I have never seen a treadmill where you need to hold on to handles (that have no resistance for an upper body workout by the way) but it is impossible to use without them. Even if you overlook that, the stride length is nowhere near long enough on the machine to be able to 'run'.
As an 'elliptical' the lack of resistance in the handles make it completely unsuitable and not having a fixed stride length make it extremely uncomfortable.
Maybe the sole purpose of this machine is as a 'stepper' - but the lack of control in the foot pedals makes even this use extremely awkward. Also, the iFit programme's do not work with this machine. They are clearly designed for treadmills where they may (I hope) control the speed of the machine. On the X16 all it does is randomly increase or decrease the gradient which does absolutely nothing for you.
Also the functionality on iFit to design your own map/route is again completely underwhelming. I was imagining having video footage of the area while running so you could imagine being there, but no, all you get is still photos from the google camera car that change every 10 seconds (why not show this in your promotional videos if it's a function you are proud of?).

I had hoped and expected that my machine was faulty but when raising the issues with customer service (they initially ignored my emails until I raised a dispute through PayPal), they were accepting of them and simply told me I needed to pay a £162 collection fee and a £292 'fine' to return the item. They advised me to, and I quote, "consider the other options available to you (such as privately selling on the machine)" which I couldn't bring myself to do considering the faults mentioned above so I am swallowing the £454 to get rid of the machine!
I did some research before purchasing the machine but the only reviews I could find anywhere were 'paid promotions' Of course these all seemed to give quite good reviews as the reviewers are getting a free machine to make a moneymaking video review of and gain further free products from Nordic in the future.
Do not be fooled into making the same mistake I did and purchasing this machine (and do extensive research if considering any other Nordic machines).

We purchased a brand new high end Nordictrack in Spain. It was delivered two weeks ago. Today the rolling surface curled up on itself. We are unable to use it. We opened a ticket at the retailer. He says it will take three weeks for someone to repair it. I wanted it replaced but they wouldn’t do it. Purchased at El Corte Inglés on Oct 20, 2025, delivered early November. If it takes 3 weeks I don’t recommend buying a Nordictrack. Clearly they have manufacturing problems.

A good comfortable machine to use the ifit is good but very glitchy and the search engine is garbage, although the machine is well built and sturdy my foot hold has broken (not a shock being plastic) but is really bad is the fact it took customer services a week to work out which part it was from numerous photo, clearly have no clue on the products they are advising about. And that my original warranty claim was sent on November 8th and still nothing has been sent or replaced. On this I would advise anyone wanting to purchase a machine please use another company that is not as incompetent as Nordictrack