Nordictrack UK Reviews 

1,719
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and stability of the equipment, often describing it as solid, professional, and a worthwhile investment. Many appreciate the immersive user experience, particularly with the iFIT system, which offers a wide variety of engaging workouts and adjusts to videos for a realistic feel. Reviewers also highlight the ease of setting up and using the machines, alongside exceptional customer service that provides helpful support and ensures smooth transactions. However, some customers experienced product issues, such as consoles or motors failing and parts becoming unavailable, sometimes leading to machines being unusable after a short time. A few people also reported unsatisfactory customer service, citing long repair waits, unhelpful responses, or difficulties with replacements. Some also mentioned concerns about iFIT software, including unresponsive screens or limitations in linking to other apps.

What people talk about most

Product

People report ambiguous experiences with product quality and durability, with many praising the equipment as... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant disappointment regarding... See more

User experience

Reviewers mention ambiguous feedback about user experience, with many finding the overall experience... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant disappointment.... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the excellent service, wide... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Life changing when it comes to become more active. Enjoyable trail rides and spin classes give many options to ride easily with varied difficulties so caters to all riders. Occasionally, the auto set... See more

Rated 4 out of 5 stars

The delivery team could not have been more helpful, phoned me 30 min before delivery and despite it weighing 214kg soon had the running machine in place and everything cleared away, 5 stars. The e... See more

Company replied

Rated 4 out of 5 stars

Very easy to set up. The IFit trainers make the numerous exercises more enjoyable. Only issue for me personally is tahtbI find the seat a little bit to hard, but there are aftermarket covers you can b... See more

Company replied

Rated 4 out of 5 stars

Really good product, quick delivery. The trainers are really good too. I’ve loved getting back into fitness thanks to my new rower. The only thing I’d change on it is the rollers on the seat, they are... See more

Company replied


Company details

  1. Fitness Equipment Store

About Nordictrack UK

Written by the company

NordicTrack knows how to provide premium personal training at home because we’ve been perfecting it for years. Every treadmill, exercise bike, elliptical, or rower we create transforms how you experience fitness from the feel of the treadmill cushion to tracking apps that sync with your machine and extraordinary personal training programs created by the top trainers in the business. Our iFit experience is something special, and we want you to experience it everyday.
Shop Treadmills
Shop Ellipticals
Shop Exercise Bikes
Shop Strength
Shop Rowers

Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,719)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

X24 treadmill

Absolutely love the X24 Treadmill. The look, the build quality, it's features & more. I cannot fault it.
iFit is fantastic. Love doing the challenges, all the runs is different countries. Instead of a boring treadmill run, you get an immersive experience where you can be cruising along the coast of Portugal, or running a 5k in Sydney & before you know it the video has finished & your run is over. I love how the treadmill adjusts it's speed & it's incline/decline to the video you're following to get an ever better feel of that qactual run.
I love how you can also watch the likes of Netflix & Amazon video while you're on the treadmill so you can always be caught on the series you're watching while working out & not fall behind.
I would highly recommend this treadmill to anyone & in my opinion it's definitely worth paying that bit extra for this quality piece of equipment 10/10

30 March 2026
Nordictrack UK logo

Reply from Nordictrack UK

What a lovely review - thank you so much. Certainly the amount of immersive running experiences can take you all over the world and through some fascinating countries!! The tropical beach run is very calming and you certainly do not notice the run is done!!! Enjoy....

Rated 5 out of 5 stars

Great machine delivered as promised

Great machine delivered as promised. The iFit package provides a great range of workouts and helps to keep motivation high.

27 March 2026
Nordictrack UK logo

Reply from Nordictrack UK

Hey, thanks for your review....delighted to read that the workouts have plenty of options for you and they certainly do push you!! I can highly recommend rowing in Hawaii!!! Keep enjoying

Rated 5 out of 5 stars

Great guys who delivered with care

Great guys who delivered with care. Very friendly, professional.and helpful.

27 February 2026
Nordictrack UK logo

Reply from Nordictrack UK

thank you for your review and we will be sure to pass this to our haulage partners who we work closely with to continuously improve our service levels - this will go a long way to maintaining that....many thanks and have a great weekend.

Rated 5 out of 5 stars

Cant fault the machine or service

Purchased the T Series 16 tread mill with the larger screen. Delivery was fine, machine is great & I purchased a 3-year membership which the family has had great use out of so far.

9 February 2026
Nordictrack UK logo

Reply from Nordictrack UK

thank you so much for your positive review and thrilled that all your family are making use of the membership - plenty to explore for all levels of fitness, so wishing you lots of fun trying out the immersive content....happy exercising!

Rated 4 out of 5 stars

Great bike

Great bike, although uncomfortable seat and the limited edition does not have cage pedals so feet slip off, and its very pricey hence the 4 stars.

31 March 2026
Nordictrack UK logo

Reply from Nordictrack UK

Hi, thank you for your review and sorry to hear that the bike is not 100% perfect for you. We do however have as an optional extra the caged pedals, which we do have in stock, so I will have one of the team reach out to you to discuss and see if this is still of interest to you. In the meantime, have a wonderful Easter weekend.

Rated 5 out of 5 stars

Awesome but if kit.

Quick delivery, easy to setup and super fun to use. Being fully automatic with the adjustments done by the ifit trainer really helps you to push yourself and immerse yourself into the workout. Use almost daily.
My only suggestions would be a better quality speaker and higher definition videos please 🙏🏼

31 March 2026
Nordictrack UK logo

Reply from Nordictrack UK

Thank you so much for taking the time to give us such a lovely review. The way in which our products move in line with the immersive workout sessions are second to none, and it makes the experience so much more realistic....very happy to read that this is definitely the case for you. I will also share your comments with our technical team for when we make any future upgrades to our products - this is really valuable feedback, so thank you.....keep enjoying all the hills and happy exercising!!!

Rated 4 out of 5 stars

Really good product

Really good product, quick delivery. The trainers are really good too. I’ve loved getting back into fitness thanks to my new rower. The only thing I’d change on it is the rollers on the seat, they are quite noisy when the rest of the machine is super quiet thanks to the magnetic resistance.

31 March 2026
Unprompted review
Nordictrack UK logo

Reply from Nordictrack UK

Thank you for your review and super happy to hear how much you are enjoying the trainers that are helping you to enjoy fitness again. I will also share your comments to our technical team for any future developments - many thanks and enjoy all that the immersive experience has to offer.....here to help if you require any support in the future. Happy exercising..

Rated 5 out of 5 stars

Quality product

Quality product, courses are great, would recommend

31 March 2026
Nordictrack UK logo

Reply from Nordictrack UK

Amazing - thank you so much for your review and keep enjoying all that we have to offer in the immersive experience....plenty to explore!!

Rated 5 out of 5 stars

Good value, reliable. Well made

Delighted with my NT1750 treadmill & Airglide 14 elliptical.
No issues whatsoever and ifit works seamlessly on both. I took advantage of a promo for a good value multiyear renewal.

Would buy again. Looking at a bike next.

31 March 2026
Unprompted review
Nordictrack UK logo

Reply from Nordictrack UK

Thrilled that you are enjoying the equipment that you have already and excited to help you with the right bike choice as and when you are ready. Keep exploring all that the iFIT membership has to offer - plenty of trails, walks and rides to enjoy - happy exercising.....

Rated 5 out of 5 stars

Fantastic

Excellent experience from ordering to receiving. Fantastic piece of kit for someone who dont feel comfortable going out to the gym. I wanted a realistic ride and nordic track has given me just that.

31 March 2026
Nordictrack UK logo

Reply from Nordictrack UK

Amazing!! Thank you for taking the time to write such a wonderful positive review for us. Exercising in an open gym can be very daunting so being able to support you in your own environment with the right product is great news and there is certainly plenty to explore....enjoy and we are here for support as and when needed. Happy exercising!!

Rated 5 out of 5 stars

Becky and the team are FANTASTIC!

Becky and the team from Nordictrack were super friendly and helpful when helping me decide on which item to purchase, as well as helping me obtain the best possible deal. They are quick via email correspondence too. I will admit i was a bit hesitant to make such a big purchase, but i don't regret it one bit! :)

31 March 2026
Nordictrack UK logo

Reply from Nordictrack UK

We strive as a team to offer the best service and advise possible, so we are thrilled to read that we have delivered on this for you. We will be sure to let Becky know of your comment too, always a pleasure and thankyou - it means a lot

Rated 5 out of 5 stars

Absolutely delighted with my treadmill…

Absolutely delighted with my treadmill and the iFIT subscription! Wish I got it years ago! Brilliant quality, great customer service. Easy delivery with no issues. Would highly recommend!

31 March 2026
Nordictrack UK logo

Reply from Nordictrack UK

Hi - thank you so much for your review. There are so many trails you can run and walk, so delighted you love the iFIT subscription....it updates with new trails quite frequently so happy exercising!!

Rated 5 out of 5 stars

Excellence in Customer Support

We already have the elliptical and the rowing machine from NordicTrack and really enjoy the experience offered through the iFit connection. When the opportunity came up to get a bike the natural choice was NordicTrack. The quality and precision of their machines are excellent.

To further our positive experience we had an issue with the way the courier delivered the bike, raising concerns about whether it may have been damaged at the point of delivery. When we raised our concerns with iFit immediately and without question or hesitation the Sales Director got personally involved, organised a replacement and kept in regular contact with us until the replacement was successfully delivered. The level of customer support was superb, which added to our confidence that we had made the right choice.

We definitely would recommend any NordicTrack product.

Ciarán

30 March 2026
Nordictrack UK logo

Reply from Nordictrack UK

Ciaran, thank you so much for your review of both product and service. We always try to deliver the best service and despite having the initial delivery issues, we are delighted that this was resolved quickly and to your satisfaction. Having great people in our business to support our customers is imperative to us, as is the overall experience of using our products. Thank you again, enjoy all the immersive experiences that are available to you and do not hesitate to contact us if you require any additional support or help.

Rated 5 out of 5 stars

Great professional Machine

This is a very solid, professional running machine, definitely worth the investment, great screen interaction options to give a good variety of exercise routines. Folds up and down easily and safely if space is limited. All the incline options are great for high intensity walks 👍🏻

30 March 2026
Nordictrack UK logo

Reply from Nordictrack UK

Thank you so much for your great review of our product and we are delighted to read of your high level of satisfaction. Keep enjoying the amazing immersive walks (and runs) and do not hesitate to contact us if you require any assistance at any time.

Rated 5 out of 5 stars

Best experience

Best experience!
Had my machine 2 months so far and it’s great!
Always get a response if I’ve needed one :)

30 March 2026
Unprompted review
Nordictrack UK logo

Reply from Nordictrack UK

Amazing.....thrilled to read of your experience with our product and thank you for reviewing......

Rated 5 out of 5 stars

Very pleased with the delivery and the…

Very pleased with the delivery and the services received.

27 March 2026
Nordictrack UK logo

Reply from Nordictrack UK

This is so great to read - thank you. We work closely with our delivery partners to continuously seek improvements with the service being offered so this is I shall definitely share with them - with many thanks from all at iFIT

Rated 5 out of 5 stars

Perfect kit

Perfect kit, treadmill is excellent. Ifit training program is very good.
Very happy with this purchase and would recommend it.

27 March 2026
Nordictrack UK logo

Reply from Nordictrack UK

Thank you so much for your review and thrilled that you are enjoying the equipment and immersive experience - wish you long and happy exercising

Rated 4 out of 5 stars

Nice solid treadmill for the money

Nice solid treadmill for the money. Monthly cost is high and if you don’t pay you can’t use any apps on the screen at all.

27 March 2026
Nordictrack UK logo

Reply from Nordictrack UK

Great to hear your satisfaction with the treadmill and with the subscription you have so many training options to explore so please do continue to enjoy. One of the team will contact you directly when your renewal is due so you have no interrupted experience.

Rated 5 out of 5 stars

Really love my S24

Really love my S24, such a great machine with really good software, iFIT gives you such a range of rides and structured training

25 March 2026
Nordictrack UK logo

Reply from Nordictrack UK

Thank you for the fantastic review. We are glad to hear you are enjoying the S24 and that the iFIT software is providing the variety and structured training you are looking for. We hope you continue to enjoy your workouts!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look