I had initial challenges and manager Brody took charge to make it right- even giving me his nbr. When i ended up with an extra bag he told me to keep it for any inconvenience I went through. He has mo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always a pleasure to use our Nobl suitcases. They are sturdy and durable when checked in and have survived numerous international flights. Their stylish appearance have had many people ask what kind... See more
Company replied
This is the BEST carry on luggage I have ever owned. Light, sturdy, well built and the extra’s from a holder for your cup to a well constructed, lockable laptop outside holder. At almost every airport... See more
Company replied
I accidentally clicked on adding a monitoring subscription to my order when I was buying a set of luggage. I contacted NOBL immediately but was still billed. I wrote to them again & got a message f... See more
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4.2
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Beautiful suitcase AWFUl customer service
Beautiful suitcase. Worst customer service ever. They know what they’re doing when they throw in a “free location tracker.” 14 days after your packages arrived is also the end of the free trial and then they charge you additional $140. So pretty much none of it’s free like it’s saying. Have tried to call and email, no response.
11 September 2026
Unprompted review
Reply from Nobltravel
Hi Kendall,
Thank you for taking the time to share your feedback and for highlighting your concerns regarding the NOBL Air tracker and the subscription charge.
Brody, our Customer Success Manager, will be reaching out to you shortly to personally take ownership of your case, review the subscription details, and work directly with you toward a resolution.
Thank you for your patience while we look into this for you.
Regards,
NOBL
File a CHARGEBACK and save yourself a lot of hassle
The easiest way to deal with this company is to file a chargeback and get your money back very easily.
Simple, Clean and fast!
Also when you file a chargeback they get on their knees with you and then really want to help you before that its a nightmare.
10 September 2026
Unprompted review
Reply from Nobltravel
Hi Matthew,
Thank you for sharing your feedback. We’d appreciate the opportunity to look into your experience and better understand what happened with your order and support interactions.
Please kindly provide your order number so we can locate your case, or you can reach Brody, our Customer Success Manager, directly at brody@nobltravel.com. He’ll be happy to personally review your concerns and work with you toward a resolution.
Best regards,
NOBL
Nobletravel customer service is excellent!
Avenel, a very nice, professional, and super helpful customer service representative of NoblTravel resolved my issues with a poorly constructed wheel assemblies on their carry on and checked bags. Avenel was understanding and sympathetic regarding my issues and helped restore my trust in NoblTravel luggage and other travel products. I appreciate Avenel’s honesty and willingness to quickly make things right.
10 September 2026
Unprompted review
Reply from Nobltravel
Hi Randall,
We’re delighted to hear that Avenel was able to resolve the wheel assembly issues and help restore your confidence in NOBL.
Thank you for recognizing Avenel’s professionalism, understanding, and quick support. We truly appreciate you taking the time to share your experience!
Regards,
NOBL
poor customer service
They were very helpful, even though delayed, when they had real people responding. I started working to get my luggage fixed on July 19. In the midst of resolving my issue they switched to AI bot in an app. My issue is a sticking wheel on my check-in bag. I was sent the wrong wheel. It's been 3 weeks and I have not heard back on when I will be getting the correct wheel or if I will be getting the correct wheel. My suggestion is to either get a better bot that has a wider range ability to respond or get more real people to back up the bot when it cannot resolve the issue. Giving a time frame, not "soon", would be extremely helpful.
19 July 2026
Unprompted review
Reply from Nobltravel
Hi Felecia,
Thank you for sharing the details of what you’ve been dealing with. We understand your frustration with receiving the incorrect wheel and then not getting a clear update on when the correct replacement would arrive.
Brody, our Customer Success Manager, will be reaching out to you directly to review the warranty case, check on the correct wheel, and provide you with a clear update on the next steps.
We appreciate your patience and the opportunity to get this properly addressed.
Best regards,
NOBL
Our NOBL products vastly outperform…
Our NOBL products vastly outperform other hardcase (polymer, aluminum, etc.) products we have tried. We travel extensively and our NOBL products have not let us down. We’re in our 50s and we know these cases will outlast us.
11 November 2025
Unprompted review
Reply from Nobltravel
Hi Julien,
We’re so happy to hear your NOBL products have exceeded your expectations and continue to perform so well through your extensive travels.
Thank you for trusting NOBL and for sharing such wonderful feedback. It means a lot to know you’re confident in the quality and durability of our luggage!
Regards,
NOBL
Reply from Nobltravel
Hi Vanessa,
Thank you for the kind words! We’re so glad you had an excellent experience with our service. We truly appreciate your support and are happy to have you as part of the NOBL family!
Regards,
NOBL
I bought two of the larger pieces for…
I bought two of the larger pieces for our recent trip to New Zealand- I wanted sturdy luggage as I know the stress they go through on airlines. Our Nobl suitcases performed beautifully, and came through with hardly a scratch. I love the solidness and stability and recommend them to everyone!
1 April 2026
Unprompted review
Reply from Nobltravel
Hi Nancy,
It’s wonderful to hear your NOBL suitcases performed so well during your trip to New Zealand! We’re glad they held up beautifully and arrived with hardly a scratch.
Thank you for trusting NOBL and for recommending us to others. We truly appreciate your support!
Regards,
NOBL
My entire shipment didn’t arrive and…
My entire shipment didn’t arrive and Jeremy has been amazing at getting things corrected for me and reshipped. Thank you for the great service Jeremy. He completely turned my experience with this company around .
11 September 2026
Unprompted review
Reply from Nobltravel
Hi Natasha,
We’re so glad Jeremy was able to step in, correct the shipment issue, and arrange the reshipment for you.
Thank you for recognizing his efforts and for sharing how he turned your experience around. We truly appreciate your kind words and support!
Regards,
NOBL
It’s been a ride
It’s been a ride! Specially with all the AD spam, but I greatly appreciate the customer service I’ve received throughout this whole process!
Shout out to Jeremy for reaching out to me about my order and helping me, it means a lot <3
I am so grateful to have some luggage of my own finally that I’ll use for a lifetime.
11 September 2026
Unprompted review
Reply from Nobltravel
Hi Captain Morgan,
We’re happy to hear Jeremy was able to personally reach out, assist with your order, and make a positive difference throughout the process.
Thank you for your patience and for recognizing Jeremy’s support. We’re thrilled you finally have luggage you can enjoy for years to come!
Regards,
NOBL
I recently ordered a weekender bag from…
I recently ordered a weekender bag from Nobl. Loved the bag….and then was billed $148 for a subscription for their airtag (which was”free”). I immediately canceled the subscription online…that was the easy part. Trying to get a refund was another story. Apparently there is a tiny box that needs to be checked when you order to decline the free tag. I had a series of disheartening conversations on the live chat option and had accepted that I was at a dead end. Out of the blue I received a text from Jeremy inquiring if I loved my bag …..so I launched into my tale of woe one last time…expecting him to drop the conversation. FIVE STARS FOR JEREMY….he stayed the course and got me a total refund…he restored my faith in humanity! So if you need customer service…ask for Jeremy! PS. I do like the weekender bag.
11 September 2026
Unprompted review
Reply from Nobltravel
Hi Sharron,
We’re so pleased to hear Jeremy stayed with you throughout the process and was able to get the subscription charge fully refunded.
Thank you for recognizing his dedication and for sharing such a heartfelt review. We’re also glad to hear you’re enjoying your Weekender bag!
Regards,
NOBL
Very thoughtfully engineered
Very thoughtfully engineered. The lack of a zipper makes Nobl luggage far more secure. The carry-on has a really smart pop-out drink holder and a phone holder for watching videos built into the extendable handle.
My large luggage went through some serious checked luggage abuse that busted two separate wheels on separate occasions. But Nobl replaced the wheels under warranty and the mounted wheel shafts are durable and remained undamaged, making repair easy.
Nobl proactively offered fixing the wheels upon a customer satisfaction inquiry and I didn't even have to hassle with convulated warranty claim filing. There effort to ensure customer satisfaction was impressive.
11 September 2026
Unprompted review
Reply from Nobltravel
Hi Grant,
Thank you for sharing such detailed feedback! We’re glad you’re enjoying the thoughtful design and features of your NOBL luggage, especially the secure zipper-free construction and built-in drink and phone holders.
We’re also happy our warranty support was able to make the wheel replacements simple and hassle-free. Your kind words about our commitment to customer satisfaction mean a lot to us.
Regards,
NOBL
Spoke to Ruby to confirm order details…
Spoke to Ruby to confirm order details and she was very helpful
11 September 2026
Unprompted review
Reply from Nobltravel
Hi Martin,
Thank you for sharing your feedback! We’re glad to hear Ruby was helpful and made sure your order details were confirmed smoothly.
We truly appreciate you taking the time to recognize her support.
Regards,
NOBL
Sometimes it works and sometimes it doesn't
I was very excited to get my Nobl luggage. Delivery was very quick! I love its colors and benefits. But with what I carry, I couldn't get it all in. My computer was too big! The customer service rep was very patient and he explained my options. Just remember that they are trying to help you. Be kind to them and they will be kind to you. I had a great experience. In the end for me I return it.
11 September 2026
Unprompted review
Reply from Nobltravel
Hi Kathleen,
We’re glad to hear your NOBL luggage arrived quickly and that you enjoyed the colors and features. We’re also happy our customer service team was able to patiently walk you through your options when the luggage didn’t meet your needs.
Thank you for your thoughtful feedback and for recognizing the importance of kindness and understanding. We truly appreciate your positive experience with NOBL!
Regards,
NOBL
After three trips it still looks great!
Have used my new Nobl luggage on three trips this summer. All pieces have performed perfectly.
19 August 2026
Unprompted review
Reply from Nobltravel
Hi Dusty,
Thank you for sharing your experience. We’re so glad to hear your NOBL luggage has performed perfectly across all three of your trips this summer. We truly appreciate your support and are happy to be part of your travels.
Regards,
NOBL
Manager Brody’s care makes up for any shortcomings
I had initial challenges and manager Brody took charge to make it right- even giving me his nbr. When i ended up with an extra bag he told me to keep it for any inconvenience I went through. He has more than made up for any shortcomings of the Nobl system. 👍
5 September 2026
Unprompted review
Reply from Nobltravel
Hi Janet,
It’s wonderful to hear that Brody was able to step in and turn things around for you. We truly appreciate you recognizing his care, responsiveness, and willingness to personally help throughout the process.
Thank you for giving NOBL the opportunity to make things right and for sharing such thoughtful feedback. We’re especially glad that Brody was able to provide you with a direct point of contact and make sure you felt taken care of.
Your kind words mean a lot to our team. 👍
Best regards,
NOBL
Love the dark green case!
Love the dark green suitcase I got my daughter who travels a lot. She’s loaned it to a friend briefly and she lives in another city so I can’t take a photo, but she loves it! The various plug-ins for cell phone and laptop are especially wonderful! Definitely recommend. Need to buy myself one now since I also travel a lot!
11 January 2026
Unprompted review
Reply from Nobltravel
Hi Lisa,
Thank you so much for sharing this. We’re thrilled to hear your daughter loves her dark green NOBL suitcase and that the built-in charging features have been especially useful for her travels. We truly appreciate your recommendation, and we’d love to welcome you to the NOBL family with a suitcase of your own.
Regards,
NOBL
Absolute disappointment and utterly…
Absolute disappointment and utterly appalling customer service! I bought this suitcase from you as a gift, and the moment we opened it today, we were shocked to discover that the inside is completely torn and damaged.
We reached out for help, and not only were they completely unwilling to resolve the issue, but even when I simply asked for a shipping label just to exchange it (since it hasn't been used at all and was just opened!), they still refused to do a thing.
They make big promises about warranties and service, but the moment a real issue comes up, they completely wash their hands of you. Shameful behavior—stay away!
11 September 2026
Unprompted review
Reply from Nobltravel
Hi Shani,
Thank you for taking the time to share the details of your experience, especially regarding the condition of the luggage when it was opened and your concerns about the exchange process.
Brody, our Customer Success Manager, will be reaching out to you shortly to personally take ownership of your case, review what happened, and work directly with you toward a resolution.
Thank you for your patience while we look into this for you.
Best regards,
NOBL
Suitcase is sturdy rolls nice
Suitcase is sturdy rolls nice, only gripe is that when it’s full it is hard to put computer in computer pocket. Love the color I got and many of the others. Love the cup holder. Cover is garbage, i do hope the company addresses that.
7 September 2026
Unprompted review
Reply from Nobltravel
Hi Danielle,
We’re thrilled to hear that you love your suitcase's sturdiness, smooth roll, cup holder, and colors! We also really appreciate your honest feedback regarding the computer pocket when the bag is fully packed, as well as your thoughts on the cover. Insights like yours help us directly as we work to improve our designs and accessories for future versions. Thank you so much for sharing your experience with us!
Best regards,
NOBL
This is an interesting story as I was…
This is an interesting story as I was having much trouble with problems that I experienced with NOBL but in the end, I was contacted directly by a wonderful woman named Grace who represented this company. I will tell you that I have changed my mind and they certainly have stepped up to the plate to make sure everything was resolved I would certainly recommend them knowing that they did care about their customers.
Thank you Grace and Thank you NOBL
10 September 2026
Unprompted review
Reply from Nobltravel
Hi Diana,
We’re thrilled to hear that Grace was able to step in and turn your experience around! At NOBL, we truly care about our customers, and it means the world to us to know that everything was resolved to your satisfaction and that you’d recommend us. Thank you for your kind words!
Best regards,
NOBL
Reply from Nobltravel
Hi Sierra,
We’re thrilled to hear that you love your bags and had a great customer service experience! It means so much to our team to know you’re happy with NOBL. Thank you for taking the time to leave such kind feedback and for being part of the NOBL family!
Best regards,
NOBL
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