NIO Cocktails Reviews 

1,627
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and delicious taste of the cocktails, often comparing them to bar-served drinks. The wide selection, easy ordering, and exceptional customer service, with quick responses and helpful resolutions, are frequently highlighted. However, some customers noted delivery issues, including damaged items, lost parcels, or orders left in unsafe locations, often linked to the courier. Some reviewers also mentioned slow customer service responses, problems with reward points, or gift packaging lacking clear labeling.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the quality and taste... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising swift delivery and prompt... See more

Quality

Customers consistently note positive experiences with quality, praising the delicious, classy, and elegant... See more

Order

Consumers generally report positive experiences with ordering, often praising the ease of the process and the... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my 20 something children who suggested I should buy cocktails for their visit…at my expense of course! Easy to order albeit I hadn’t heard of many of them apart from classics such as Whisky S... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a pack of cocktails, and an ice cube tray. Realised that only the ice cube tray had been delivered. I popped an email over explaining the situation, and within an hour, o had a resp... See more

Rated 5 out of 5 stars

Quick delivery & swish packaging (great for bringing over to a mate for sharing - without lugging a big bottle around). Lovely, unusual concoctions, which are rather potent, whilst not being sickly... See more

Company replied

Rated 5 out of 5 stars

Really great range of cocktails to discover and enjoy. Just received our third order since discovering Nio and looking forward to trying some we haven't had and enjoying some favourites! Prompt servic... See more

Company replied


Company details

  1. Beverage Distributor

About NIO Cocktails

Written by the company

NIO means - Need Ice Only. Choose from our cocktail menu of over 20 pre-mixed premium cocktails delivered straight to your door. Enjoy the art of quality mixed drinks with award-winning cocktail mixology and inspiration. DISCOVER NIO

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,627)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dont deliver as promised.

Dont deliver as promised.
I ordered products from them with a 24 hour delivery option. Payed the premium which is fine. I got no information, no call or nothing. Then they say that the courier tried to deliver it to my appartment but it was no possible?
No one contacted me at all. I only got information that they tried (allegedly) but it was not possible. Now they say they cant deliver before in 4 days time. I PAYED FOR 24 HOURS DELIVERY!.
I am traveling this weekend, and needed the package before that, but that aint happening. Also, they refuse to cancel the order and refund me. I will never use this company again. There are others out there which I have used and will continue to use. In addition, their customer support is by far some of the worst i have experienced. They never answer on chat, and on mail they just close tickets and reply "sorry, it was not delivered". Not really solving any problems.

22 August 2025
Unprompted review
Rated 1 out of 5 stars

The worst cocktails ever

The worst cocktails ever. Literally tastes like sugar and cheap booze. I tried more than one type of nio cocktail to give them the benefit of the doubt…could not drink any of them

1 August 2025
Unprompted review
NIO Cocktails logo

Reply from NIO Cocktails

We appreciate you sharing your experience. We're sorry the cocktails didn't meet your expectations and tasted too sweet.

Just to clarify, we use premium, clearly labelled spirits and high-quality ingredients in every cocktail, something we’re very transparent about. We know many ready-to-serve and even bar-made cocktails don’t offer that level of clarity, but it’s something we’re proud of.

Of course, we understand that flavour preferences vary, and while our cocktails may not have been the right fit for you, we appreciate you giving them a try.

Rated 5 out of 5 stars

Great cocktails

Great cocktails when you don't have confidence or the ingredients to make them yourself. You can have 12 different cocktails without having 36 different bottles at home...
Super-fast delivery.

10 August 2025
Rated 5 out of 5 stars

Fantastic!!

Fantastic!!! I purchased 2 sets, as thank you presents and they are wonderful, and a lovely gift.

The customer service is exceptional. I made a mistake on my order and emailed to see if I could make an amendment, and received an email in response within 5 minutes saying that they would try to correct my mistake. I then received an additional email to let me know that they were able to make the change I needed. If I could give more stars I absolutely would!!!

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Concept

A geat concept and nice selection of cocktails to try. The weather has been lovely, nice to relax in garden on a summers evening with a cocktail and great company.

8 August 2025
Rated 5 out of 5 stars

Ordered for a gift

Ordered for a gift, delivered quickly, no issues. Recipient totally loved it! Was hesitant as they are a whiskey connoisseur but they could not fault the cocktails

23 July 2025

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