NIO Cocktails Reviews 

1,628
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the cocktails' excellent quality and delicious taste, often comparing them to bar-served drinks and appreciating the wide selection. Many find them perfect for gifts and personal treats, noting the innovative and attractive packaging. Exceptional customer service is frequently highlighted for quick responses, helpfulness, and efficient issue resolution, making interactions pleasant. Prompt service and timely delivery were also experienced by many. However, some customers noted delivery issues, including damaged packages or non-arrival, often blaming the courier service. A few also found items missing or struggled with gift identification due to plain packaging, and some experienced unresponsiveness from customer service.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the cocktails as delicious,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing issues such as damaged packages,... See more

Order

People report ambiguous experiences with order, with many customers praising the ease of ordering and the... See more

Quality

Reviewers highlight positive aspects of quality, noting that the cocktails taste as though freshly made by a... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my 20 something children who suggested I should buy cocktails for their visit…at my expense of course! Easy to order albeit I hadn’t heard of many of them apart from classics such as Whisky S... See more

Company replied

Rated 5 out of 5 stars

I have been ordering from NIO for a number of years - mostly as treats for friends and family. The cocktails are easy to order and always appreciated. For the first time ever, there was a problem with... See more

Rated 5 out of 5 stars

I recently ordered a pack of cocktails, and an ice cube tray. Realised that only the ice cube tray had been delivered. I popped an email over explaining the situation, and within an hour, o had a resp... See more

Rated 5 out of 5 stars

Quick delivery & swish packaging (great for bringing over to a mate for sharing - without lugging a big bottle around). Lovely, unusual concoctions, which are rather potent, whilst not being sickly... See more

Company replied


Company details

  1. Beverage Distributor

About NIO Cocktails

Written by the company

NIO means - Need Ice Only. Choose from our cocktail menu of over 20 pre-mixed premium cocktails delivered straight to your door. Enjoy the art of quality mixed drinks with award-winning cocktail mixology and inspiration. DISCOVER NIO

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,628)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely Epic

I started buying these cocktails for gifts after receiving a set for Christmas 24. I'm now hooked I look forward to my cocktails each weekend and love adding ones I havent tried each month. The reward points along with offers mean that I can now get these most months

18 July 2025
Rated 2 out of 5 stars

3/4 day delivery option relies on luck

I was told by the Nio chat help line that delivery would be attempted 3 times before return to Nio (I do not have a safe space). In the event my parcel was left by EVRI behind my rubbish bin which is accessible to passersby in an area which is prone to theft. I would have been at home on delivery days 3 and 4 as outlined by the delivery options but EVRI delivered on day 2. Additionally I understood that that a message would be sent to me on the morning of the delivery informing me of a delivery slot. Instead I got a message in the eve just before the actual delivery. The delivery process was therefore chaotic at every turn making it impossible for me to plan being at home for the receipt of the parcel.

30 July 2025
Rated 3 out of 5 stars

Nice cocktails, couldn’t get the magazine :-(

Nice cocktails
Unfortunately the red magazine subscription is digital and the QR code is on the box for the cocktails…Nio staff initially didn’t know how I could access the subscription when I emailed but eventually they informed me of the QR code but by that time the box was long gone. There is no mention of the subscription in any email correspondence from Nio so this needs to be addressed really.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Ordering and delivery very good

Ordering and delivery very good. Cocktails were bought as a present for my daughter , so I've not tried them.Sge has said she's had 2 of them and they were very nicem

14 July 2025
Rated 5 out of 5 stars

Great gift idea

I had a winter cocktail selection as a gift from a family member last Christmas. It has taken me this long (July) to drink them all (must drink faster). They were all delicious - surprisingly so - and each box/sachet provides a good amount of cocktail. I would recommend as a gift idea or for yourself. I’m about to order more for myself now :-)

30 July 2025
Unprompted review
Rated 1 out of 5 stars

Never arrived!

No received in promised time and it was intended as a gift. So thoroughly disappointed

25 July 2025
NIO Cocktails logo

Reply from NIO Cocktails

Thank you for your feedback, and we're really sorry to hear about your experience, especially as the order was intended as a gift.

We've checked the tracking information on our end, and it does show that the parcel was delivered within the promised timeframe and to the correct address, with proof of delivery available. In some cases, parcels may be accepted by other members of the household or even by a neighbour on your behalf.

Could we kindly ask you to check with anyone in your household or nearby to see if they may have received it for you?

If the parcel still isn’t located within the next 24 hours, please reach out to us directly at contact@niococktails.co.uk, and we’ll be more than happy to assist you further.

Rated 5 out of 5 stars

Turkey tastick …

Great experience fantastic tasting cocktails, Delivery was good ,ordered from Turkey whilst on holiday and still got delivered on time

9 July 2025
NIO Cocktails logo

Reply from NIO Cocktails

We're happy you enjoyed our fantastic tasting cocktails! We're glad our delivery met your needs, even while you were abroad. Thank you for your positive feedback!

Rated 5 out of 5 stars

NIO delivered lovely cocktails

Evri struggled to find my parents new build house - but Alex at NIO kept on the case. My Dad loved his cocktails when they did arrive - it was his second batch. He is now a convert!

25 July 2025
Unprompted review
NIO Cocktails logo

Reply from NIO Cocktails

We're happy to hear that your Dad loved the cocktails! We appreciate your positive feedback and are glad that our team could assist with the delivery challenges. Thanks for sharing.

Rated 5 out of 5 stars

Another good experience with NIO…

Another good experience with NIO Cocktails...attractive website and easy to order, lots of options. Extremely prompt delivery...thank you so much.

22 July 2025
NIO Cocktails logo

Reply from NIO Cocktails

We appreciate your positive feedback! We're happy that you found our website attractive and easy to use, and that you enjoyed our prompt delivery and many options.

Rated 5 out of 5 stars

Always a winner

Always a winner. Great choice, excellent quality and quick delivery

22 July 2025
NIO Cocktails logo

Reply from NIO Cocktails

We're so happy that you find our service a winner! It's great to hear you appreciate the excellent quality and quick delivery. Thanks for the feedback.

Rated 5 out of 5 stars

A surprise Birthday celebration

A surprise Birthday celebration, quite divine as we make cocktails.
A great idea, suited our mood.

21 July 2025
NIO Cocktails logo

Reply from NIO Cocktails

We're happy to hear that the surprise birthday celebration and cocktail-making suited your mood so well. It sounds like a great idea, and we appreciate your feedback!

Rated 4 out of 5 stars

Easy ordering

Easy ordering, quick deliver and I was kept up to date of delivery status. Only complaint was that the parcel was left on my doorstep in full view of anyone passing my house.
Can’t say what the cocktails taste like yet as taking them on holiday with me in a few weeks.

4 July 2025
NIO Cocktails logo

Reply from NIO Cocktails

We're happy to hear that ordering was easy and delivery was quick. We appreciate you letting us know about the parcel being left on your doorstep. We'll review our delivery procedures to prevent this from happening again. We hope you enjoy your cocktails on holiday!

Rated 4 out of 5 stars

Bought this as a gift fir for my son in…

Bought this as a gift fir for my son in law for his birthday.
I have bought these before & was pleasantly surprised how good they were.
I will definitely use them again

3 July 2025
NIO Cocktails logo

Reply from NIO Cocktails

We're happy to hear that the gift was a hit! We appreciate you choosing our product again and your positive feedback. We're glad you were pleasantly surprised.

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