Nice Cream London Reviews 

335
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, high-quality jewelry, often noting items exceed expectations and arrive expertly packaged. The delivery service is frequently highlighted for its speed and efficiency, with orders arriving promptly. Customer service is also widely praised for being exceptional, helpful, and quick to respond to inquiries. However, some people mentioned product quality issues, such as defective items, allergic reactions, or insecure clasps. These customers also reported dissatisfaction with customer service regarding returns for faulty items, citing unhelpful policies and being required to pay for return shipping. A few reviewers also noted the jewelry's actual size differed from expectations.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing delight over the beautiful,... See more

Quality

Customers had positive experiences with quality, frequently praising the beautiful, high-quality, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the exceptional... See more

Order

Users describe positive interactions with order, highlighting exceptional customer service, efficient... See more

Customer service

People report positive experiences with customer service, highlighting exceptional care, quick responses, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What can I say about this wonderful company. Every aspect of their customer service, ordering and delivery is exceptional. I very often speak to someone on chat and I’m sure they must get bored with m... See more

Rated 5 out of 5 stars

Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more

Company replied

Rated 5 out of 5 stars

I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more

Company replied


Company details

Written by the company

Jewellery designed to get compliments.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

335 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(335)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Product good

Product good, unfortunately we had a few problems with delivery found it difficult to contact when we did it took 2 or 3 days to get a reply and the chat bot didn’t work .

28 September 2024
Rated 5 out of 5 stars

Just great

Beautiful made ,well designed classy and the craftsmanship his 10 out off 10 .seen leonora see on you tube wears them .

29 August 2024
Rated 5 out of 5 stars

Extremely happy

Extremely happy with my jewellery and the fantastic customer service. Ordering from Australia, my purchase was processed and on its way to me within 24 hours. I was notified by email every step of my parcels journey and I received it faster than any other overseas parcel I have ever had. The pearl necklaces are lovely I will be purchasing from this store again. 10 out of 10

27 August 2024
Rated 5 out of 5 stars

Stunning !!

I received my item yesterday when I was back in town after holidays...
I love my earrings with the little bow! They are perfect! they are very good quality and very refined! If there isn't the problem of the taxes from uk to Italy I would buy a whole collection of these wonderful jewelry :))) but I'm already thinking about my new purchase... maybe hydrangea....🥰🥰

26 August 2024
Rated 3 out of 5 stars

I love the earrings but bad customer service

I love the earrings but they are a little overpriced. My major complaint is that I tried to order a second pair of earrings that were showing sold out on the website but on their Etsy shop they were showing in stock. I messaged on Etsy and got an immediate response back letting me know they took the listing down and when I asked if it would restock I didn’t receive a response so I sent a follow up message, still no response. They were VERY quick to tell me they were removing the listing (within minutes of my first inquiry) but didn’t care to deal with me any longer or answer my questions about a restock. Not sure how you get return business that way and I truly would have ordered more :(

8 August 2024
Rated 5 out of 5 stars

I have just bought two more pairs of…

I have just bought two more pairs of earrings from this wonderful company. I am always so pleased with their service, delivery time and beautiful packaging but more importantly, their earrings are stunning. They are of good quality and has a good finish. I am permanent looking on the website…

26 July 2024

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