What can I say about this wonderful company. Every aspect of their customer service, ordering and delivery is exceptional. I very often speak to someone on chat and I’m sure they must get bored with m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more
Company replied
I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more
Company replied
I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more
Company replied
Company details
Written by the company
Jewellery designed to get compliments.
Contact info
WV16 4bb, Bridgnorth, United Kingdom
- nicecreamlondon.com
4.5
Excellent
332 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Nice Cream London
Thank you for your feedback! We're so glad to hear you're happy with your purchase and the fast shipping. We appreciate your support and hope to serve you again soon!
Amazing jewellery. Beautiful earrings I just love a pearl…
Beautiful earrings I just love a pearl and combined with the faux sparkly stones they are stunning. Just ordered another pair.
31 December 2024
Reply from Nice Cream London
Thank you so much for your kind words! We're thrilled to hear you love the earrings. We truly appreciate your support and can’t wait for you to receive your next pair. Enjoy!
Devastated by the lack of customer service to someone who’s been a loyal customer
Hello,
I’m really quite appalled by how I’ve been blatantly ignored and disregarded as quite the loyal customer.
I was on your chat service for five hours where nothing was achieved and I was left waiting for 30 minutes each response. By the time someone was able to track my order number and verify all, they stated the office was closed and therefore could not do anything further. This was a month ago and I’ve since tried the ‘chat’ service provided on the website and no one has since answered aside from the robot saying someone will be in touch should I provide my email address which I have done various times now.
I’ve contacted you via your Facebook, I’ve contacted you via Instagram via the two directors business pages (one of which blocked me). I’ve emailed Abigayles email address provided on her Instagram as well as the care one provided on the website. None of the contents of my emails have been harsh, rude or intolerable.
Ive even added a couple of comments on Instagram and Facebook on your recent post kindly asking for someone on the care team to contact me, and they have now been removed or hidden!
I’m absolutely devastated I’m being treated in such a way when I’ve received so many lovely items from this shop, all of which I use more than any of my other fine pieces of jewellery such as Cartier. I love this shop and I would be really heartbroken to have this experience seriously sour any further possibilities of me ordering again. I’ve spent well over £500 on this website and I’m being completely ignored.
The only reason I contacted was a faulty good. The hydrangea earrings were gifted to me and one of the pearls has come off and gone missing. This is a quality control issue and all I ask is for a replacement.
I hope this message finally grasps the attention of someone of the care team at Nice Cream. As my next step will be the legal one pursuing the consumers rights act.
Thank you.
Maisie
7 January 2025
Unprompted review
Reply from Nice Cream London
Dear Maisie,
Regarding your request for a replacement for your hydrangea earrings, while the earrings were purchased in September 2023 and fall outside the period for classifying an item as faulty, we agreed to send a replacement as a gesture of goodwill.
To address your concerns:
- Our team responded to your chat messages and worked to resolve the issue by agreeing to send you the replacement earring.
- While we appreciate your follow-up messages, we noticed multiple messages being sent even after the resolution had been confirmed. This extended the time spent on chat services unnecessarily, which we understand may have added to your frustration.
- The replacement earring has already been dispatched to you.
Best regards,
Hugo
Love the earrings!
I had issues with the postage and Hugo kindly sorted this out for me. Love the earrings!
30 December 2024
Reply from Nice Cream London
Thank you for your kind review. I’m delighted to hear that you love your earrings and that I could assist in resolving the postage issue. Your satisfaction is very important to us, and we’re grateful for your support. Please don’t hesitate to reach out if there’s anything else we can do for you.
Have a great day!
Best regards,
Hugo
Lovely costume jewellery at reasonable…
Lovely costume jewellery at reasonable pricing. I ordered over the holiday period and received my items within 36 hours, most impressive!
27 December 2024
Reply from Nice Cream London
Thank you for your kind words and for taking the time to leave us a review. We are delighted to hear that you are pleased with the quality of our jewelry and our pricing. Ensuring swift delivery is a priority for us, and it’s wonderful to know we met your expectations, even during the busy holiday period.
We look forward to serving you again in the future.
Best regards,
Hugo
Really impressed with hydrangea…
Really impressed with hydrangea necklace! Nice cream, London provided consistent updates confirming order when shipped and tracking. So glad Lenore, the luxury influencer shared how impressed she was with the jewelry, that is why I ordered.
27 December 2024
Reply from Nice Cream London
Thank you so much for your glowing review! We’re thrilled to hear how impressed you are with the Hydrangea necklace and that our updates kept you informed every step of the way.
Lenora’s endorsement means so much to us, and we’re delighted her recommendation led you to discover our jewelry. Your satisfaction is our top priority, and it’s wonderful to know we delivered an experience worthy of your kind words.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Hugo
Nice Cream, London
The purchasing experience was great…but product not as expected
The purchasing experience was great Fast delivery and beautifully packaged and good communication..I bought the hydrangea earrings which I’d been tempted with for a very long time.I then purchased with an influencer discount code(Leonora )however the earrings were not as I expected they were bent and don’t sit in the ear properly so very disay
25 December 2024
Reply from Nice Cream London
Dear Margareta,
Thank you so much for your kind words! We’re thrilled to hear you’re loving our collection and can’t wait to share even more beautiful pieces with you. Your support means the world to us, and we’re here to help you every step of the way in building your perfect jewelry collection.
Warm regards,
Hugo
When I ordered my purchase I was told…
When I ordered my purchase I was told there would be a 3 week wait for delivery but it was a wonderful surprise that it arrived a week early !!!
28 November 2024
Reply from Nice Cream London
Thank you for your wonderful review! We’re delighted to hear that your order arrived earlier than expected and that it was a pleasant surprise. Providing an exceptional experience for our customers is always our goal. We look forward to serving you again soon!
Best regards,
Hugo
The hydrangea earrings w/Pearl were a…
The hydrangea earrings w/Pearl were a disappointment as they hang low on the ear and I don’t have saggy earlobes. I will return the earrings.
The hydrangea bracelet with large hydrangeas is beautiful.
28 November 2024
Reply from Nice Cream London
Hi Dawn,
Thank you for your feedback! We're so sorry to hear that the Hydrangea earrings didn’t meet your expectations.
We do want to note that our return policy specifies items must be unworn and in their original packaging to be eligible for return. To assist with the fit of larger earrings, we send out two pairs of backs, and we recommend using the plastic backs for additional support. However, we’d be happy to send you some larger backs that may better address your concerns.
Please reach out to us directly at care@nicecreamlondon.com so we can arrange this for you. We’re thrilled you love the Hydrangea bracelet, and we hope to help you enjoy your earrings as well!
Warm regards,
Hugo
Customer Care
Very happy.
Very happy with my purchase and how I was kept in contact by how the delivery was progressing all the way from England to Australia.
5 November 2024
Reply from Nice Cream London
Hi Gail,
Thank you so much for your kind words! We're thrilled to hear you're happy with your purchase and that our delivery updates made the process seamless for you. Sending sparkle all the way from England to Australia is always a pleasure! ✨
If there's anything else we can do for you, please let us know.
Kindest regards,
Hugo
Customer Care
Shipping service takes too long…
Shipping service takes too long thinking my order gotten cancel or not.
1 November 2024
Love the bracelet and you do a very…
Love the bracelet and you do a very good job with shipping!!
29 October 2024
I love my jewelry
The jewelry is beautiful. I was amazed at the quality. In fact I just ordered some more.
27 October 2024
Love these pearl earrings
Love these pearl earrings. Just perfect for the intended occasion.
This is my second purchase from Nice Cream London and it definitely won’t be my last.
31 October 2024
Love the look of your product
Love the look of your product . I can't wait to wear these during Christmas . Shipping fast!
27 October 2024
Parcel damaged and jewellery missing
Parcel damaged and jewellery missing. I was delivered a piece of cardboard. So disappointed.
10 October 2024
Product good
Product good, unfortunately we had a few problems with delivery found it difficult to contact when we did it took 2 or 3 days to get a reply and the chat bot didn’t work .
28 September 2024
Beautiful jewellery
Beautiful jewellery, I’ve had a few pieces from this company now and would highly recommend them, quick delivery and beautifully packaged
24 September 2024
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