Nice Cream London Reviews 

335
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful, high-quality jewelry, often noting items exceed expectations and arrive expertly packaged. The delivery service is frequently highlighted for its speed and efficiency, with orders arriving promptly. Customer service is also widely praised for being exceptional, helpful, and quick to respond to inquiries. However, some people mentioned product quality issues, such as defective items, allergic reactions, or insecure clasps. These customers also reported dissatisfaction with customer service regarding returns for faulty items, citing unhelpful policies and being required to pay for return shipping. A few reviewers also noted the jewelry's actual size differed from expectations.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing delight over the beautiful,... See more

Quality

Customers had positive experiences with quality, frequently praising the beautiful, high-quality, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the exceptional... See more

Order

Users describe positive interactions with order, highlighting exceptional customer service, efficient... See more

Customer service

People report positive experiences with customer service, highlighting exceptional care, quick responses, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What can I say about this wonderful company. Every aspect of their customer service, ordering and delivery is exceptional. I very often speak to someone on chat and I’m sure they must get bored with m... See more

Rated 5 out of 5 stars

Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more

Company replied

Rated 5 out of 5 stars

I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more

Company replied


Company details

Written by the company

Jewellery designed to get compliments.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

335 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(335)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pure Luxury

After being recommended I placed my order. The whole process was amazing from payment options to delivery. My item arrived very well packaged and complete with a luxurious dust bag. I will be definitely ordering again.

6 May 2024
Rated 5 out of 5 stars

Product arrived quickly to Canada(under…

Product arrived quickly to Canada(under five days). It was elegantly and simply packaged with external packaging easy to recycle. Earrings are so pretty and the perfect size. They look better than the image online. Very happy! Thank you!

1 May 2024
Rated 5 out of 5 stars

Perfect

Purchased the necklace to go with the hydrangea and pearl earrings I recently bought. Very pretty and looks so lovely xx

7 April 2024
Rated 5 out of 5 stars

Beautiful Earrings!!

I can't believe the great correspondence from Nice Cream via email to let me know exactly where my package is! Great communication. I absolutely love the earrings I ordered and wear them all the time.

5 April 2024
Rated 5 out of 5 stars

Stunning affordable jewellery

First introduce to your company via Instagram
Omg the quality and designs are fabulous
Great you can buy either gold or silver and your pearls are gorgeous
Customer care is quick and caring thx Hugo

29 March 2024
Rated 5 out of 5 stars

I brought Hydrangea earrings for a wedding .

I saw Hydrangea earrings on one of hannah ricketts vlogs. and then made a comment on her vlog. Hannah kindly told me they from nice cream London. I bought hydrangea in silver for wedding for this summer. They are stunning in real life and really comfortable to wear . I thought they were going to be delayed ,due to Easter holidays.I contact customer service they were excellent. They were dispatch on Tuesday and I received them on Friday which wasn’t delayed at all. very happy with them. thank you, nice cream customer service team.you very helpful.

30 March 2024
Rated 5 out of 5 stars

Just beautiful workmanship the whole…

Just beautiful workmanship the whole process was just a breeze fast turnaround

8 February 2024
Nice Cream London logo

Reply from Nice Cream London

Hi Susan,

Thank you for your wonderful review! You are so kind - we are so happy you love your Nice Cream order.

Kind regards,

Hugo

Customer Care

Nice Cream London

Rated 4 out of 5 stars

Earrings

They look really nice and are a good size.

8 February 2024
Nice Cream London logo

Reply from Nice Cream London

Hi Rachel,

Thank you for your lovely review!

We are so happy you love your Nice Cream order.

Kind regards,

Hugo
Customer Care
Nice Cream London

Rated 5 out of 5 stars

Stunning pieces of jewellery

Stunning pieces of jewellery, versatile and classic.
Beautifully packaged and excellent customer service

28 January 2024
Nice Cream London logo

Reply from Nice Cream London

Hi Sheila,

Thank you so much for your wonderful review!

We are so happy you love your Nice Cream order.

Kind regards,

Hugo
Customer Care
Nice Cream London

Rated 5 out of 5 stars

Outstanding Customer Service

I'm a first time purchaser with Nice Cream London and couldn't be happier with their outstanding customer service. There was a slight problem with the setting of my earrings. Their response was immediate, very friendly, and most accommodating. My replacement earrings arrived quickly, and they're absolutely beautiful...my favorites for a long time to come.

30 December 2023
Nice Cream London logo

Reply from Nice Cream London

Hi Nikki,

Thank you for your wonderful review!

You are so kind - we are so happy you love your Nice Cream order.

Kind regards,

Hugo
Customer Care
Nice Cream London

Rated 5 out of 5 stars

I think the introduction regarding the…

I think the introduction regarding the packaging done by elves was nice pre Christmas although a bit over the top.
But continuing with it at the end of January was to much. That is the only reason for four stars and not five.
But this won't deter me from ordering from you again.

- A wholly undeserved docking of a star from my father! Changed to 5 as it should be. My mum has just had one of your Hydrangea bracelets and necklaces for her birthday and she's over the moon! They're stunning and packaged lovely by the elves! - Luke

25 January 2024
Nice Cream London logo

Reply from Nice Cream London

Hi Roy,

Thank you for your kind review!

Our elves work all year long - not just at christmas time! 😁

Kind regards,

Hugo

Customer Care
Nice Cream London

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