What can I say about this wonderful company. Every aspect of their customer service, ordering and delivery is exceptional. I very often speak to someone on chat and I’m sure they must get bored with m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more
Company replied
I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more
Company replied
I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more
Company replied
Company details
Written by the company
Jewellery designed to get compliments.
Contact info
WV16 4bb, Bridgnorth, United Kingdom
- nicecreamlondon.com
4.5
Excellent
335 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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It was nice to reserve Emails letting…
It was nice to reserve Emails letting me know when new products are in. I love the collections ,especially the earrings, such good quality for every day wear. Easy to order service was excellent. Arrived quickly and safely.
2 May 2025
Reply from Nice Cream London
Thank you so much for your lovely review! We are so glad you enjoy the emails and love the collections, especially the earrings. It means a lot to hear they are part of your everyday wear. Delighted the ordering process was smooth and your parcel arrived quickly and safely. Thank you for your support 💛
Very pleased with the earrings that…
Very pleased with the earrings that will be worn at a wedding in July! Well packaged and arrived with a few days.
27 April 2025
Reply from Nice Cream London
Thank you so much for your kind words! We are so pleased to hear you are happy with the earrings and that they will be part of a special day in July. Wishing you a beautiful wedding celebration! 💐
Nice cream London are a great business…
Nice cream London are a great business to deal with, quick delivery, I would highly recommend them.
3 May 2025
Reply from Nice Cream London
Thank you so much for your lovely feedback! We are so glad you had a great experience with us and truly appreciate the recommendation. It means a lot 💫
eXCELLENT PACKAGING LOVELY QUALITY ITEM
29 April 2025
Reply from Nice Cream London
Thank you so much! We are so happy to hear you were pleased with the packaging and the quality of your piece. Your support means everything 💛
my experience from start to finish…
my experience from start to finish along with Royal Mail giving me detail updates as to where my package was going it was absolutely amazing and fantastic. what a great service. I a wearing my new bracelet and enjoying it . Thank you!
28 April 2025
Reply from Nice Cream London
Thank you so much for your wonderful message! We are so happy to hear your experience from start to finish was smooth and that Royal Mail kept you well updated. Thrilled to know you are already enjoying your new bracelet. Thank you for your support and kind words 💫
I did not get my package
I did not get my package. They sent an email saying a card was left but it was not.
26 April 2025
Reply from Nice Cream London
Thank you for your feedback. We are really sorry that your delivery experience was frustrating. As you know, we stayed in close contact throughout and issued a full refund as soon as it was clear the parcel could not be located. Unfortunately, there was a discrepancy on the courier's side which was beyond our control, but we did everything we could to make things right from our end. We completely understand the disappointment and appreciate you giving us a try.
The Kate earrings are the most…
The Kate earrings are the most beautiful pearl earrings and will be worn every day! The quality and the packaging is perfection. I loved that they came with multiple styles of backs so you can choose which suit you. Would highly recommend
25 April 2025
Reply from Nice Cream London
Thank you so much for this lovely review! We are thrilled to hear how much you love the Kate earrings and that they will be part of your everyday look. So glad the extra earring backs came in handy too. Your kind words mean the world!
Nice cream has beautiful jewellery…
Nice cream has beautiful jewellery pieces that are high quality, they are delivered in lovely packaging that makes them the perfect gift!
28 February 2025
Reply from Nice Cream London
Thank you so much for your kind words! We are so happy to hear you love the quality and presentation of our jewellery. It means a lot to know they make the perfect gift, thank you for your support 💫
A beautiful brand
So glad to have found this great brand! Have bought Serena and hydrangea bracelet and hydrangea earrings so far all absolutely beautiful great quality so many great compliments when worn super quick delivery and adorable packaging at a great price
31 March 2025
Reply from Nice Cream London
Thank you so much for this wonderful review! We are so happy to hear you are loving the Serena and Hydrangea pieces, and even happier to know they are getting lots of compliments. It means the world to us that you are pleased with the quality, delivery and packaging. Thank you for all the support and kind words 💛
Wonderful vendor- good communication
Wonderful vendor- good communication, listening, and well crafted products.
9 March 2025
Reply from Nice Cream London
Thank you! We are so pleased to hear you had a positive experience and that you are happy with the pieces. Your support means a lot to us
Beautiful and reliable company
Beautiful and elegant jewellery with fast and reliable shopping and delivery experience
28 February 2025
Reply from Nice Cream London
Thank you for your kind words! We're delighted to hear that you loved our jewellery and had a smooth shopping and delivery experience. We appreciate your support and look forward to serving you again!
Reply from Nice Cream London
Thank you for your lovely review! We put a lot of effort into our packaging to ensure it reflects the quality of our jewellery, so we truly appreciate you noticing. We're glad you liked it!
Reply from Nice Cream London
Thank you for your review! We're glad to hear you're happy with your bracelet and that you had a great experience. We appreciate your support!
Beautiful piece ,packed lavishly and…
Beautiful piece ,packed lavishly and delivered by care.
27 January 2025
Reply from Nice Cream London
Thank you! We’re so pleased you loved your piece and appreciated the packaging and delivery.
So reasonable priced beautiful…
So reasonable priced beautiful jewellery at affordable prices xx the hydrangea earrings I got are exquisite xx look forward to buying more luxurious items soon
30 January 2025
Reply from Nice Cream London
Thank you so much for your kind words! 💖 We're thrilled to hear you love your Hydrangea earrings! We can't wait to welcome you back for more luxurious pieces soon. ✨
I have bought four necklaces and one…
I have bought four necklaces and one more I love them all excellent
29 January 2025
Reply from Nice Cream London
Thank you so much for your wonderful review! We're thrilled to hear that you love all your necklaces. Your support means the world to us! If you ever need anything else, we're always here to help. Enjoy your beautiful jewellery!
Most pleased with these beautiful earrings!
Wow! Thank you, NiceCreamLondon! Ordered one pair of earrings and when they came they were so sparkly and beautiful I just couldn’t wait to order 2 more pairs. I love the hydrangea look and can’t wait to own them in all the styles of earrings and necklaces…
Shipping to US was quick and easy.
Don’t hesitate to order these are too-notch design and quality. ❤️
30 December 2024
Reply from Nice Cream London
Thank you so much for your kind words and support! We're happy to hear how much you love your earrings and that you’ve already added more to your collection! The hydrangea design is truly special, and we can’t wait for you to enjoy more pieces. We’re also so glad the shipping to the US was smooth and easy. Thanks again for being such a wonderful customer!
I order 3 different pairs of earrings
I order 3 different pairs of earrings. The first two came in and were in perfect condition (5 stars) and so beautiful. The last pair while lovely, came in with a bent earring post and not attached to the earring holder. Almost like they were just thrown in the box. Hopefully this was just a one time deal.
28 December 2024
Reply from Nice Cream London
Thank you for your feedback and for your support! We're so happy you love the first two pairs of earrings, but we’re truly sorry to hear about the issue with the last pair. That’s certainly not the experience we want for our customers. Please reach out to our customer service team, and we’d be happy to make this right for you. We appreciate your patience and hope to restore your confidence in us!
Beautiful necklace and earrings
Beautiful necklace and earrings . Packaging nice too .
29 December 2024
Reply from Nice Cream London
Thank you for taking the time to review! We are happy to hear that you're satisfied with our products and packaging.
Gorgeous product
29 December 2024
Reply from Nice Cream London
Thank you very much for your review! We are glad to hear that you like it.
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