What can I say about this wonderful company. Every aspect of their customer service, ordering and delivery is exceptional. I very often speak to someone on chat and I’m sure they must get bored with m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more
Company replied
I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more
Company replied
I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more
Company replied
Company details
Written by the company
Jewellery designed to get compliments.
Contact info
WV16 4bb, Bridgnorth, United Kingdom
- nicecreamlondon.com
4.5
Excellent
332 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Nice Cream London
Thank you so much for your kind words! We’re thrilled to hear you found the jewellery beautiful and the service excellent.
Order received quickly
Order received quickly. Beautiful earrings, worn every day since purchase.
25 August 2025
Reply from Nice Cream London
Thank you so much for sharing your experience! We’re delighted your order arrived quickly and even happier to know your earrings have become part of your everyday wear, that’s the best compliment we could receive. 💛
Returns from EU countries are horrible
I was looking forward to the earrings but the were much to big when they arrived. When they were sent to me I had to pay 100€ additional customs and then when I wanted to return them, I would have to pay 15€ for shipping, probably another amount for customs to the UK and then Nice Cream London would also keep 50-100€ of my refund as processing fee. I feel scammed, honestly…
25 July 2025
Reply from Nice Cream London
We're sorry to see this review, especially as we’ve had no messages or contact from you regarding your order or any concerns. We’d have been more than happy to clarify things directly.
To correct the information you've shared - we do not deduct a €50 to €100 processing fee from refunds, nor are there customs charges on returns to us. The only cost typically not refunded is the original shipping fee, but as your order qualified for free shipping, this wouldn’t have applied to you either.
We take transparency and fairness seriously, and it's disappointing to see such misinformation posted publicly. If you’re able to update or remove the inaccurate claims in your review, we’d greatly appreciate it. Of course, if you'd like to discuss anything further, we're more than happy to help. Please feel free to get in touch via care@nicecreamlondon.com
The communication Nice Cream has given…good service
The communication Nice Cream has given me from the
beginning. Now waiting for package to arrive tomorrow.
4 July 2025
Reply from Nice Cream London
Thank you for leaving a review Jan, we hope you enjoy your new pieces!
Amazed
The customer service and jewelry are amazing. Everything is perfect. Could not recommend this company more
25 June 2025
Reply from Nice Cream London
Thank you Jamie, we really appreciate it!
Great customer service/products
Great customer service. They were super friendly, quick to respond and so helpful.
I got my wedding jewellery from here as the products are stunning and great quality!
24 June 2025
Reply from Nice Cream London
Thank you for leaving us a review, and congratulations on your upcoming wedding! I hope you have an extra special day, thank you for choosing us!
Excellent product silk on the hair…
Excellent product silk on the hair comes in beautiful box with amazing scent highly recommend
28 June 2025
Reply from Nice Cream London
Thank you so much for your kind words Sharon and for your order with us. I'm happy to hear you're satisfied with our products and that they feel good on your hair!
Very pleased
Very pleased. I ordered and asked for a quick delivery as I was going away and wanted to
Take the earrings with me.
They were delivered the next day and were beautiful.
Thank you
31 May 2025
Reply from Nice Cream London
Thank you so much for your lovely review! We're so glad to hear the earrings arrived in time for your trip and that you loved them. It means a lot to us that you took the time to share your experience. Safe travels and we hope you enjoy wearing them! 💛
The Nice Cream London Team
Reply from Nice Cream London
Hi Natalia,
We’re very sorry to hear you’re still unhappy. As we’ve discussed with you directly, your order was shipped with Royal Mail International Tracked and shows as successfully delivered and collected. The parcel weight at dispatch matched the earrings and packaging exactly, confirming the item was inside when it left our studio.
We also reviewed the photo you sent, which shows damage to the box. However, there was no indication from the postal system that the parcel had been tampered with, nor was it repackaged or flagged as damaged, something that would occur if items were lost or removed during transit.
We’ve invited you to raise a formal enquiry with your local postal service, and we remain happy to cooperate fully with any investigation on their side.
We completely understand how upsetting this must be and we’re truly sorry for the frustration, but we do need to work with verified evidence when processing claims.
Kind regards,
The Nice Cream London Team
Reply from Nice Cream London
Hi Natalia,
Thank you so much for taking the time to leave us a review. We are so glad to hear that you love the earrings and hare happy with the quality! We hope you enjoy them.
The Nice Cream London Team
Understated but a classic earring
Understated but a classic earring, just a little bit different. Excellent service from Nice Cream London.
26 May 2025
Reply from Nice Cream London
Thank you so much for your kind words! We're so pleased to hear you love the subtle elegance of your earrings. It's lovely to know they feel just a little bit different in the best way. And we're thrilled the service matched the experience ✨
Warmest wishes,
The Nice Cream London Team
Reply from Nice Cream London
Thank you so much for your lovely feedback. We are so glad to hear you loved the bracelets and the packaging! It really means the world to us and we truly appreciate your support
Reply from Nice Cream London
Thank you so much for your review! We are glad to hear that you like them and that they came quickly.
Very speedy delivery to Los Angeles…
Very speedy delivery to Los Angeles great packaging thx so much
28 May 2025
Reply from Nice Cream London
Thank you so much for your lovely feedback! We are so glad your order arrived quickly in Los Angeles and that you loved the packaging. Really appreciate your support 💫
Reply from Nice Cream London
Thank you so much for your kind words! We are so happy to hear the earrings brought you joy. That means everything to us 💛
Beautiful, elegant earrings
Fast delivery, beautifully packaged and amazing earrings! I have not stopped wearing them since they arrived. So elegant, and feminine. LOVE these earrings
2 May 2025
Reply from Nice Cream London
Thank you so much for this gorgeous review! We are thrilled to hear how much you love the earrings and that they have become a regular in your rotation. Elegant and feminine is exactly what we were going for 💕 so glad they found the right home!
It was nice to reserve Emails letting…
It was nice to reserve Emails letting me know when new products are in. I love the collections ,especially the earrings, such good quality for every day wear. Easy to order service was excellent. Arrived quickly and safely.
2 May 2025
Reply from Nice Cream London
Thank you so much for your lovely review! We are so glad you enjoy the emails and love the collections, especially the earrings. It means a lot to hear they are part of your everyday wear. Delighted the ordering process was smooth and your parcel arrived quickly and safely. Thank you for your support 💛
Very pleased with the earrings that…
Very pleased with the earrings that will be worn at a wedding in July! Well packaged and arrived with a few days.
27 April 2025
Reply from Nice Cream London
Thank you so much for your kind words! We are so pleased to hear you are happy with the earrings and that they will be part of a special day in July. Wishing you a beautiful wedding celebration! 💐
Nice cream London are a great business…
Nice cream London are a great business to deal with, quick delivery, I would highly recommend them.
3 May 2025
Reply from Nice Cream London
Thank you so much for your lovely feedback! We are so glad you had a great experience with us and truly appreciate the recommendation. It means a lot 💫
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