Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more
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Review summary
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The earrings are a really beautiful design, so well done to the clever designer! Love the size of the bow and pearl too, they are bold without being overly ‘costumey’. Quality looks top notch. The box... See more
Company replied
I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more
Company replied
I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more
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Company details
Written by the company
Jewellery designed to get compliments.
Contact info
WV16 4bb, Bridgnorth, United Kingdom
- nicecreamlondon.com
4.6
Excellent
314 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely earrings but the butterfly isn’t…
Lovely earrings but the butterfly isn’t tight enough, they fall out easily so expecting that I will soon lose them.
3 April 2026
Reply from Nice Cream London
Thank you so much for your kind words, Joanne! We're sorry to hear the butterfly backs didn’t feel secure.
We’ve been in touch with you directly to get this sorted and will make sure this is resolved for you as quickly as possible. If there’s anything else you need in the meantime, please do let us know.
The Nice Cream Team
I looked amazing as a bride because of…
I looked amazing as a bride because of these guys! The earrings and the brooch- ehich I used it in my hair- gave the whole ensemble a sofisticate look. Thank you for your wonderful products! Also, delivered with care, luxurious packaging, great product quality! I recommend them with all my heart! ❤️
31 August 2025
Reply from Nice Cream London
Hi Ana, thank you so much for your thoughtful review! We are thrilled to hear you used our pieces for your special day, it sounds like you were so well put together! Thank you for your kind words about our pieces and packaging, we truly appreciate it.
The Nice Cream Team
Item arrived in a timely manner
Item arrived in a timely manner. Very pleased with the service.
6 April 2026
Reply from Nice Cream London
Hello Philomena, thank you for leaving us a review! We're glad to hear that they arrived swiftly and that you're pleased with our service.
The Nice Cream Team
Gorgeous
Gorgeous, quality jewellery, delivered speedily, in a beautifully packaged box, which made it a lovely opening experience. Would highly recommend.
5 April 2026
Reply from Nice Cream London
Hello Jennifer, thank you so much for your lovely review! We're so pleased that your experience from start to finish was a positive one. Thank you for sharing!
The Nice Cream Team
Absolutely beautiful pieces
Absolutely beautiful pieces - really quick delivery.
I have ordered quite a few pieces & have always been truly delighted with the stunning quality & design.
Also gorgeous packaging too !
Thank you all ,
3 April 2026
Reply from Nice Cream London
Hello Aisling, thank you so much for your wonderful review! We are so happy to hear that you're delighted with the quality and design of your pieces. It’s great to know that our quick delivery and packaging added that extra special touch to your experience. We truly appreciate your continued support and can't wait to see what you choose next!
The Nice Cream Team
Everything went perfectly
Everything went perfectly! From the customer service to the packaging and dedication! They are exquisite jewelry that bring a smile to the faces of everyone who wears them, especially if you have a big day and you are going to be a bride. Thank you for these exquisite jewelry and I can only recommend you! I absolutely love them!
4 March 2026
Reply from Nice Cream London
Hi Cristina, thank you so much for leaving us such a lovely review. We're so glad to hear how happy you are with our service and pieces. We wish you all the very best with your wedding preparations and hope you have the most special day!
All the best,
The Nice Cream Team
Stunning earrings, 2nd pair already ordered
I ordered the hydrangea earrings after seeing the company discussed on a YouTube channel (Alex Collins) they are stunning and I love them so much that I have ordered a 2nd pair in the cinnamon colour.
19 March 2026
Unprompted review
Reply from Nice Cream London
Hi Karen, thank you so much for taking the time to leave us a review, we truly appreciate it. We're thrilled to hear you're happy with your purchase! We hope you love the cinnamon style just as much, they are quickly becoming one of our most popular colours!
I ordered a pair of earrings from this…
I ordered a pair of earrings from this shop, opened the package for about 5 minutes just to try them on, and carefully put them back exactly as they were. I am a very responsible customer and made sure they were in perfect condition before returning them.
The company later claimed there were “visible signs of wearing” and refused to refund me, which is simply not true. The earrings were practically new. I am extremely disappointed with how this was handled and would not recommend this store based on my experience.
12 February 2026
Unprompted review
Reply from Nice Cream London
Hi Michaela,
We are sorry to hear that you feel disappointed with your experience.
As outlined clearly in our returns policy, for hygiene reasons earrings must be returned in their original condition and unworn. This includes not being tried on.
In your review you mention that the earrings were opened and tried on before being returned. Unfortunately, once earrings have been tried on, we are unable to resell them and therefore cannot accept them back for a refund. This policy is applied consistently to all customers to ensure hygiene standards are maintained and are stated on the packing slip that arrives with your order.
We understand this may not be the outcome you hoped for, but our decision was based strictly on our published policy and the condition of the items upon return.
If you would like the earrings sent back to you, please contact us directly and we will be happy to arrange this.
Kind regards,
Arron
Nice Cream London
Absolutely beautiful 😍
31 January 2026
Reply from Nice Cream London
Thank you for your review Lucy, and for your kind words!
An all occasion earring.
My earings arrived safely, looking forward to wearing them as a day, work and night, As The Kate will work so well in everyway.
31 January 2026
Reply from Nice Cream London
Hello Clare, thank you for leaving us a review, we truly appreciate it. The Kate earrings are so versatile, great choice! We hope you love wearing them.
Beautiful jewellery
The process of shopping, payment and shipping to Switzerland was easy and transparent.
31 December 2025
Reply from Nice Cream London
Thank you for leaving a review Karoline, we're so glad to hear your experience was seamless ordering to Switzerland!
I love my bracelet
I love my bracelet. It came faster than some or my US orders all the way from London.
4 January 2026
Reply from Nice Cream London
Thank you so much LaShanna for leaving us a review. We're so happy to hear that it arrived so quickly to the US! We hope you enjoy wearing your new bracelet.
Reply from Nice Cream London
Thank you so much for sharing your experience! We are thrilled to hear you're happy with your pieces and our delivery times!
EXCEPTIONAL
Always exceptional service from this company. I have bought lots of things from them and have always been happy. The quality is top class and everything is beautifully wrapped, sent out fast and their customer service is brilliant. They will ‘bend over backwards’ to help you. Wonderful company!
Would definitely recommend them. A*
29 December 2025
Reply from Nice Cream London
Thank you so much for taking the time to leave such a lovely review, it genuinely means the world to us.
We’re so pleased to hear you’ve been happy with your pieces and that the quality, packaging and service have consistently hit the mark. Our team really does care deeply about every order, so knowing that comes across makes all the hard work worthwhile.
Thank you again for your continued support and kind words, we truly appreciate you.
Reply from Nice Cream London
Thank you for your support, Samina. We're happy that you're happy!
Very good service the earrings are…
Very good service the earrings are beautiful I have already had several comments they are extremely well made.
26 December 2025
Reply from Nice Cream London
Thank you so much for your review Margaret, we're happy to hear that you're receiving compliments and are happy with the quality!
Lovely jewellery & shopping experience!
I recently ordered some jewellery from the Hydrangea collection at Nice Cream London after seeing it on one of my fave influencers. The shopping experience was great from start to finish, I can’t recommend the brand enough! The pieces are unique, well made, and feel really special — you can tell a lot of care goes into the design and quality, as well as the customer service. Everything arrived exactly as expected and was packaged beautifully too. I’ve had so many compliments already and have already purchased again for gifts and myself.
8 December 2025
Unprompted review
Reply from Nice Cream London
Hi Lily, thank you so much for taking the time to share your experience, we really appreciate it! We're thrilled to hear you're receiving compliments on your pieces and you've shopped with us again. We hope your recipients love their pieces too!
Highly Recommend !!!!!!!!
I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The quality is excellent and you can really tell care has gone into everything!
I’m absolutely thrilled with my purchase and will definitely be coming back. Highly recommend!
12 December 2025
Unprompted review
Reply from Nice Cream London
Hello Krisztina, thank you so much for leaving us a review! We're thrilled to hear that you were satisfied with everything. We look forward to having you shop with us again!
Arrived quickly and beautifully boxed
Arrived quickly and beautifully boxed. The earrings are absolutely stunning and give the perfect Christmas party sparkle!
25 November 2025
Reply from Nice Cream London
Thank you for taking the time to leave a review Hannah! We hope you love wearing them over the holidays.
Stunning items and wonderful customer care
The items are stunning and the customer service is very quick to answer, helpful and kind when you need them.
Thank you!
26 November 2025
Reply from Nice Cream London
Thank you for your review Simona! It was a pleasure to help you out!
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