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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and understanding, often highlighting their kind and non-judgmental approach. The service is frequently described as excellent, with many appreciating the straightforward, fast, and stress-free processes, especially for loan applications. Reviewers also commend the efficient customer service and quick response times, noting that their needs are listened to and addressed effectively. However, some customers also noted occasional delays in decision-making and, in a few instances, expressed dissatisfaction with the service, citing issues with repeated requests for documents and feeling unsupported during difficult financial situations.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, politeness,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional, timely,... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Customers had positive experiences with user experience. Many found the process easy, straightforward, and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick responses from the... See more

Based on these reviews

Rated 5 out of 5 stars

Iv been with the nhs credit union for 18years . Iv saved woth then and had several loans . Had new loan for a car which is better interest and terms than hp. Easy application and stress free and don’t... See more

Rated 5 out of 5 stars

After getting into a bit of financial difficulties I applied to the NHS credit union. I wasn't sure if I would receive help as my credit rating is bad. It turned out the process was so simple and fas... See more

Rated 5 out of 5 stars

The NHS Credit Union has become a part of my family in terms of being there when they are most needed. They're not just another loan company, but an exquisite loan company that has the interest of the... See more

Rated 5 out of 5 stars

The NHS CU have always been there to help when I’ve needed it despite my poor credit score. The application process takes slightly longer than other loan firms but they are a responsible lender and t... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Credit Union
  4. Loan Agency
  5. Savings Bank

Written by the company

The NHS Credit Union is a financial co-operative, owned and controlled by its members. We help care for the financial health of members across Scotland and the North of England and our membership is growing at record rates. Almost 20,000 NHS workers are currently enjoying the benefits of being an NHS Credit Union member.


Contact info

4.8

Excellent

TrustScore 5 out of 5

368 reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have only recently became a member…

I have only recently became a member with NHS CU due to my husband and this is the first time in applying for a loan.
The whole process was so easy from start to finish and I was really surprised to be given the loan, thank you

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

A few times now I’ve contacted credit union. Each time staff have been helpful, polite and explained processes clearly. Great experiences and I’ve recommended to friends and colleagues multiple times based on my experiences. Can’t fault them at all. So helpful

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service Yet Again - Thank You

I’ve been a member of the NHS Credit Union for years and I 100% recommend. This is an amazing team that provides a completely judgement-free space—they truly listen to your situation and treat you like a person, not just a number.
Everything is handled in a professional and timely manner, every single time.
A massive thank you to Natalie for her incredible patience and support; she made the process so much easier.
If you’re an NHS employee looking for a supportive place to save or borrow, don’t hesitate. You will not be disappointed!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Applying for a loan

I have recently applied for a loan to purchase a new car. Everything was simple to understand and I was kept informed of next steps, time scale expectations etc!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Applied for a debt consolidation loan…

Applied for a debt consolidation loan and some of the parts I had slightly missed or wasn’t sure where to find and the staff helped me out with this, friendly and professional, honestly recommend.

11 March 2026
Unprompted review

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