NHS Credit Union Reviews 

419
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently emphasize that the dedicated team members are exceptionally helpful, polite, and understanding throughout loan applications. Many individuals praise the personalized financial advice received, noting that staff take ample time to explain all available options clearly. Consumers also deeply appreciate the straightforward online platform and timely communication that make managing personal accounts very easy. People regularly mention receiving compassionate assistance during difficult life situations without ever feeling embarrassed or judged. Reviewers consistently recommend this trustworthy and supportive service to their colleagues and friends for various financial needs.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, patience, and... See more

Service

Reviewers highlight positive aspects of service, noting that everything is handled in a professional and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the website is easy... See more

Response time

People report positive experiences with response time, noting that staff members are consistently timely,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Iv been with the nhs credit union for 18years . Iv saved woth then and had several loans . Had new loan for a car which is better interest and terms than hp. Easy application and stress free and don’t... See more

Rated 5 out of 5 stars

My experience with the NHS Credit Union was exceptional from start to finish They were quick to respond and all questions and paperwork sent via text message just goes through so smoothly and easi... See more

Rated 5 out of 5 stars

I’ve used NHS Credit union for a loan on a few occasions now and it’s always been a relatively straight forward experience. It’s a fairly quick process considering how they assess your loan. From app... See more

Rated 5 out of 5 stars

I cannot recommend the NHS Credit Union highly enough. I recently reached out for help consolidating my debts after a very difficult year, and the support I received was exceptional. Paula, in... See more


Company details

  1. Non-Bank Financial Service
  2. also in
  3. Alternative Financial Service
  4. Credit Union
  5. Loan Agency
  6. Savings Bank

Written by the company

The NHS Credit Union is a financial co-operative, owned and controlled by its members. We help care for the financial health of members across Scotland and the North of England and our membership is growing at record rates. Almost 20,000 NHS workers are currently enjoying the benefits of being an NHS Credit Union member.


Contact info

4.9

Excellent

TrustScore 5 out of 5

419 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(419)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

First time loan

This process was extremely stressful in terms of the waiting but once all documents and stuff is done the staff and process after is very smooth and quick would recommend to anyone

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely great service

Absolutely great service. Natalie went above and beyond to support our loan, with compassion and understanding in challenging circumstances. I can't recommend enough and will make a massively positive difference to myself and my family. The process was simple and communication was second to none. I was kept up to date throughout the process.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy process

Easy to deal with. Very simple to do and no issues throughout. Was a few queries raised, but once documents were provided, this was rectified. Very smooth process

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing. I haven’t been able to get to grips with my finances for so many years. I got into a pickle with credit cards on maternity leave and they’ve got me out of a hole I never thought I’d be able to get out of. So helpful and quick! Thank you

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic support and Great staff

The application process felt initially daunting, but staff at this union were helpful and even looked at other opportunities for me.
Natalie was fa tastic through and through, timely, patient and responsive. A credit to her service and the whole team. I would definitely recommend NHS credit union.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Simple and easy as a first timer

This is my first time with taking a loan. I do save with NHS CU and I must say that just the joining process and even the loan was the easiest thing ever. The in app messages are sometimes delayed which is understandable as it is not a WHATSAPP system. I have no complaints and thank you to Natalie for giving me all the information and guidance I needed for the loan .

17 June 2026
Unprompted review
Rated 5 out of 5 stars

They have been absolutely fantastic and…

They have been absolutely fantastic and kept me updated throughout the whole process. Natalie has been amazing and has helped me beyond what I originally expected and applied for which has relieved a lot of pressure and stress for me. I would definitely recommend them! They see past your credit score and take the time to listen and understand your circumstances.

5 June 2026
Unprompted review

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