NHBC Reviews 498

Can confim what other people are saying here. Don't expect any service, or indeed basic competence from them.

Insurance scam, where nhbc will try their best not to.pay out, and use every delay tactic, it's shameful they have no accountability. Even when a claim is accepted, the process is again set up to fustrate and delay. Premiums they collect year on year and then not to pay out on what must be a small % is wrong. 3 sets of consultants been through our house, but yet nhbc will not share the findings, they have suggested a full final settlement, but insisting on us a home owners to appoint more consultants to draw up a technical scope and go out to. Tender , When nhbc have this resource and must know every building contractor in the UK and already have the findings from 3 sets of consultants. nhbc are aware we have a family member been diagnosed with serious health issue during the period of this claim and have be lying in a bedroom with water coming while trying to recover in bed, You have though that some effort would be made to settle or find the quickest way to the house right.
My insurance contract is with Nhbc why is there no guarantee service levels and accountability, Guess its legal letters and financial ombudsman and this on an accepted claim.

The assessor was very kind and everything, they even agreed that the issue with our house was due to failure to meet the required building standards. Too bad the part of the house where the fault happened was not covered! Modern houses have carports, and the contract doesn't really mention carports (they aren't main dwelling, they aren't garages nor permanent outbuildings), which means it is OK for it to rain inside from an insurance perspective, and I need to fix it because the constructor used the wrong insulating material.

Based on the reviews here I was not expecting to receive anything back from my claim regarding a roof issue.
I usually don't leave reviews, but I don't think NHBC deserves 1*...
To my surprise, everything was smooth from my first email to the day I got the money back. (Took about a month all together)
My claim was dealt with very professionally by the staff. I am very pleased by the service provided

Shame I can't give more than 5 stars, would give 10 if I could!
NHBC were absolutely fantastic and supportive. Went through the process over emails and over the phone with a very very helpful lady. Had our claim approved and the house is being sorted.
Very happy couple and house.
Thank you!

Horrific organisation. Simply a get out clause for builders to held accountable for the terrible standards they build and leave properties in.
The ruling of 'not visible within 2m of natural daylight' is the aspect of the guidance that is the go to get out comment when it comes to resolving any problems addressed by the owner.

So where does this supposed guidance fall when you have a place in the property that doesn't see an ounce of sunlight, yet has a defect? I'm guessing it doesn't exist according to them.
Our floors were completely out of tolerance they stood there in silence when they realised, and yet they sided with the builder. On top of this they even pretended to not know one another which was awkward to witness.
This is what most refer to as your typical government endorsed scheme that they sell as the dream cover on new builds...but in reality its probably there to just ensure profits are kept by both the builder and principle contract holders in meeting their financial forecast and targets to the government. The problems are then lumped with the property owner. Absolutely Useless!

NHBC are meant to protect new home owners but from my experience they do not ! I have had several issues with my property and the inspector from the NHBC was useless had no idea what he was doing and seemed support the builder then when I complained their complaint system didn’t listen all it was they agreed with the inspector- no discussion or explanation- DO NOT BUY A PROPERTY WITH A NHBC CERTIFICATE IT IS WORTHLESS!!!!

NHBC areca corrupt organisation and the FCA needs to shut them down IMMEDIATELY!
They are rude, useless and incompetent. Even if the build has not been built to required building regulations standard, they refuse the claims.

I URGE EVERYONE MAKES A COMPLAINT AGAINST THEM, TAKE THE COMPLAINT TO THE FINANCIAL OMBUDSMAN SERVICE.

Complaints are reported to the FCA.
Then they might take notice how corrupt they are and take action.

Corrupt NHBC ..They need to be shut immediately..Claims team are sitting to decline claims coming through ..Horrible ..FCA need to investigate them and stop selling new build homes are covered with NHBC warranty..

Don’t believe NHBC protect homeowners. Even water ingress from my front door is so obviously defect, The claim investigator Mr G Locke determine there is no fault on the builder. Horrible !
Only one reason, Both the builder and the Claims investigator have already communicated before attend the meeting. Shamed on HNBC

My experience with NHBC has been incredibly frustrating and has left me questioning what purpose this institution actually serves. I sent dozens of emails describing the trauma my family and I are going through due to the loud noises and vibrations coming from the roof of our building during windy weather. It’s blatantly obvious that there is a major issue with the roof, especially since the building is new and still under warranty.

After a long period of waiting and stress, they finally decided to send a “specialist” to inspect the issue. To our shock, the conclusion was that “everything is fine” and that they can’t do anything about it at this moment. What was even more disturbing was hearing that the only solution would be to wait until the roof is blown off by the wind or, even worse, collapses on me and my family. That was their final response, and the case was closed.

How is it possible that an institution that is supposed to ensure the quality and safety of buildings can have such an indifferent attitude towards such an obvious and dangerous problem? I genuinely have to ask: What is the role of NHBC if they can’t take preventive action to avoid a potential disaster?

If you are considering relying on NHBC for your home warranty, I strongly advise you to think twice. In my case, their help was nonexistent when I truly needed it.

Bunch of scumbags….
Received the following message
Although the damage was caused by a defect, the cost of repairs would
not exceed the minimum claim value. Therefore, this is not covered by
Section 3 of the Buildmark policy.
I have determined the cost of repairs based on the quote provided by
UKDP.
Builder willing to
carry out repairs
Next steps We recommend that the homeowner arranges repairs as soon as
possible to avoid or reduce the severity of any future damage.
If repairs are not carried out and further damage occurs, we won’t accept
a future claim, even if the cost of repairs exceeds the minimum claim
value. This is because reasonable steps to minimise further loss or
damage would not have been taken.
It’s a joke Claims Investigator @ NHBC
Going to take this to the papers and Martin Lewis

This organisation is totally pointless. Their warranty is worthless, they have no clue and they are in the pocket of the builders.. Never rely on these clowns as you will be disappointed. No wonder they don't even look at this site given their rating!

These people are ruining the building industry,clueless on every level..
I’ve more knowledge in my foot than these clowns..
Destroying building sites on a daily basis!

A team full of non-knowledgeable egotists who abuse their power on the hard working subcontractors, driving labourers out of the industry. They only exist to make as much money out of the housing industry as they can. Some of their employees flag items on housing sites that have nothing wrong with them, with their mannerisms quite clearly showing they only do it as it they get a kick out of power and bullying the hardworking people that are the backbone of new builds.
There are MUCH better methods to ensuring quality control; NHBC the recurring headache of creating problems, not fixing them.

Pick and chose when their own policies apply. An actually useless organisation funded by the builders.

Corrupt NHBC ..They need to be shut immediately..Claims team are sitting to decline claims coming through ..Horrible ..FCA need to investigate them and stop selling new build homes are covered with NHBC warranty..

NHBC = A way dodgy new build firms fast track you into their inferior builds. I will never buy a new build again. Compensation is offered at the lowest possible level. If they had ethics and morals they would refuse to cover certain builders houses to ensure builders meet the correct standards before their victims move in. I followed up claim and their email no longer works (cant even be bothered to forward their claims email) it shows how much they care. Says a lot they haven't claimed their profile. (very angry as water is coming into the bedrooms via the shoddy roof yet again - built by cowboys but dont worry the house has an NHBC warranty yey !

External wall cracks reported it to NHBC they blamed sun and shrinkage.

The policy you have been sold are a joke as they will do anything to avoid assisting

I had hoped that NHBC would fulfill its role as a mediator and protector of homeowners’ rights, but my experience has been nothing short of a nightmare. Over the past six months, I have provided NHBC with every document, photo, and video they requested, followed up tirelessly with the Property Managing company (RMG) and the builders (Miller Homes), and cooperated fully at every stage.

The result? Nothing. NHBC deferred responsibility, claimed their hands were tied by uncooperative third parties, and ultimately advised me to seek legal action myself. This advice came after months of back-and-forth communication, during which I repeatedly asked NHBC to intervene meaningfully.

Homeowners rely on NHBC to hold builders and managing agents accountable for defects. Instead, I was left to navigate the process alone, with NHBC offering little more than polite emails and vague reassurances.

If you’re a homeowner expecting NHBC to fight for you, prepare for disappointment. This organization is ineffective, toothless, and ultimately a waste of time.

Their warranty is not worth the paper it's printed on.
They are funded by the building companies they are supposed to be protecting us from. So you know whose side they are going to take.
We need a new build ombudsman urgently. Have met with my new labour MP Jonothan Hinder who has done nothing.