Nextcar Reviews 

Over 2 hrs to rent my car which I already paid for through Expedia.... Needed a declaration page from my insurance company for proof of insurance. I was not told in advance about this. Several other customers were also not notified so we were all on or phones with insurance companies to find what the reqired..... I have never been asked for this before in all the years I have rented cars. Proof of insurance was not enough. The lady, she said her name was (Stephanie), who helped me was just plain not a good representative for your company. The person waiting in line next to me said she flipped me off when I turned to make a call to the insurance company. SO CLASSY!!! Since we had waited so long for the rental, we (the other customers, all of us not happy with the situation, all agreed we would have cancelled if we could have got a refund....) had formed a bond and that's why I was told what had happened. Everyone was afraid to complain before we got their car because of the potential retaliation of what they could do after renting the vehicle. But we all agreed we would never do business here again..... Houston Texas.... After reading reviews i am concerned i wont see my deposit back.....

I'm giving them one star because the website demands it. They don't deserve anything. After many years, we returned to Puerto Rico to visit family and found an excellent price for a car rental, but it was worthless. This company is a bunch of thieves. They stole $307.06 from us. They steal from their customers. We rented with them over four months ago, and they have never returned the money. Even after several calls and complaints, we have never received a response from them. From the beginning, they demonstrated the worst customer service since we arrived at the rental office. The employees' attitude and ineptitude were bad, their manner of responding to customers was poor, and they were disorganized. THEY ARE THIEVES.

Beware!!!!!!! NEVER rent from this company. You are taking safety risks!!!!!! NextCar is the worst of the worst. they are located far away from the airport unlike the website that states they are in the terminal. and the ride is scary as it is dark and isolated especially if you are not from Morocco. The guy who came to pick us at the terminal was wearing sweats, flip flops and a hoody, think of the safety concerns that went through our minds!!!! Their staff is untrained and barely speaks any other lamguage. Their manager Belyaich is uneducated, unprofessionsl, rude, and disrespectful. Their representation on the net is untruthful and blatantly wrong to induce customers into error. They canceled our reservation unilaterally after we arrived to their office and we had to go look for another rental car after midnight. This is not a reflection on Morocco but this lousy disastrous company.
Hoping that they will go bankrupt soon and rid the world of travelers of their scams and extremely poor service! YOU have been warned please stay away!!

First time flying to PR, and had booked a rental, at a discounted rate as was stated online, only to find out the prices don't match anywhere the price stated in NEXTCAR Rental facility in Carolina, PR location. The price went from $290+ initially quoted online, to a whopping $730+ inside the NEXTCAR facility, so you can imagine the confusion and frustration, where the price hike even came from. I had a more than decent discussion with the lady rep, but of course, she stated "this is the price, and it is firm, no changes are to be made". Upon receiving the first rental minivan "Kia Carnaval", the representative assured us the car was cleaned in and out, through and through, where it only took me few miles down the road to see where all the roaches were hiding in plain sight all over the car. The live roaches were under the seats, in the center compartment, on the dash, and pretty much everywhere in the car, in every nook and cranny. I was extremely furios and disgusted, as I recall precisely asking if the car was clean inside, no stains or pests, and the representative verbally stated "yes, the car is clean clean". The cars all had scratches, dents, scuffs, dings, window chips, steering bent with the wheel all cocked to one side, and so much more, I can barely list, as the condition that some cars were in, was really bad. It seemed like they do not get serviced much. I had called NEXTCAR to swap us into another car that same night, and we were made aware they would accomodate us, which they did to some extent, where we eventually had to swap cars at least 3 times during the stay in PR, given we had more than a group of 6 people traveling. After our trip elapsed, and had to fly back home, I was informed that the refund due would be sent back to me somewhere around the 5-14 business days. I wait, wait and do some more waiting, and at this point more than a few months have passed since the rental car was returned, and I have NOT RECEIVED ANY REFUND as stated "REFUND DUE" on my NEXTCAR RENTAL agreement. I have e-mailed the customer care team and was forwarded to a Call Center Team Leader, where it seems I only have been given false hope and some runaround. It has been almost 3 months, since the rental was returned, and MY REFUND is still not in my bank account. I am not going to give up, and be persistent until the refund is due. This is beyond bad practices on this Rental Car Company's behalf, as my first time in PR, definitely WILL NEVER EVER RENT A CAR from any NEXTCAR RENTAL. The lack of care, utter disrespect for someones time, money proves to show what this rental company is about. Save yourself all the unnecessary stress, time and braincells, and utilize another car rental company, as it would sure suit all of us better.

Avoid using this business. There are so many better options elsewhere that won't wrack your brain or ruin your trip.

There's a reason why they had to change business names so many times, and it's because they try to avoid all the shame and reputation of being such a garbage company. They're also known as NextCar, AMPM Car Rentals, Priceless, and some scratched out logo I can't recognize in their office.

The staff was incredibly rude and sexist. The agent told me, "I didn't add your wife as a driver because women don't usually drive. It's hard here in LA." Are you kidding me?

The whole process is entirely a joke, riddled with hidden fees everywhere. Like they actually charge you for every mile over 10/day. FOR REAL?

Actually getting the car is a whole hassle and process in and of itself. You need to bring or print your insurance, and then the agent literally just takes snapshots of it and your ID with their personal phones. Good luck keeping privacy... who knows what the hell they're doing with this personal information.

This is a terrible company, and they don't deserve your business. Avoid. And if you *did* use them, make sure to freeze your credit. Don't trust these people at all.

Worst rental company to deal with such a terrible experience, I’ll make short and sweet if you have family with kids, stay away from them save your time and your vacation. I wish there is less than 1 star.

Melanie was wonderful, really helpful and really made our weekend great! Me and my husband wouldn’t have been able to get a rental car for his birthday if she didn’t work her magic. Thank you Melanie and keep being awesome and helping others!

I would give them a lower rating if I could. Rented a car in Puerto Rico 3 months ago and still waiting for our 250.00 deposit refund. No response from Next Car and Bookings Online who I booked through keep giving run around email response. STAY AWAY

My favorite thing about them is their pushy sales tactics. No wait, it’s their bad customer service. Oh, no, wait… it was when they gave my reservation away and I was stuck at the airport trying to figure out how to transport 24 students to their school sponsored event. I would give them negative stats if I could.

Horrible deceitful place! We booked on Priceline, paid in full for both the rental AND the MX car insurance. They weren’t there when we arrived at the airport then when finally arriving they tried telling me they need a $600 deposit on my credit card and I am Required to buy more insurance from them for an additional $606 in order to get the car! They claimed they don’t get any of the money for the rental through Priceline and it’s the law in Mexico that I purchase their insurance. Do not give them your credit card!! The place they brought us to from the airport was a tiny room on the backside of a building with no signs or anything, very shady. We left and got an uber, will never ever do service with them!!

I would give them a minus if I could....these people are rip off artists

YOU WILL NOT GET WHAT YOU PAID FOR AND IF RESERVED WITH PRICELINE DONT EXPECT A REFUND

Car was fine but after more that 35 days they still have not returned my deposit and will not respond to any correspondence, even from corporate. Complaint filed with the state attorney general fraud department. DO NOT RENT from this company unless you want a hassle.

This company is incredibly deceptive and a bunch of scammers. I prepaid for a car for a week and due to an unforseen emergency I was unable to pick the car up during the time I originally scheduled. This company not only didn't give me my money back but they refused to allow me to rent a different car for the week I had already scheduled. When I called customer service, all they told me was, "Sorry but that's our policy." Do not do business with this company because they will take your money and not try to work with you at all if something goes awry in the reservation process. Absolutely the worst company I have ever worked with.

Rented from NextCar in Puerto Rico for a week. Returned the car without issue, but it took over 4 months and endless effort to get my deposit back. I emailed 20+ people, made hundreds of calls, and spoke to 30+ reps, most of whom were either useless or didn’t even bother to answer. I was ignored, hung up on, and completely dismissed. Customer service is non-existent.

The car itself? Disgusting. The smell was so bad it lingered for days, even after airing it out and using a bomb. It was like they cleaned it with a moldy mop.

To top it off, the owner replies to every bad review with the same fake, copy-pasted message:
“Thank you for sharing your feedback... please contact Customer Care…”
— As if anyone picks up! Stop pasting robotic replies and start answering your phones.

With 2 stars after over 2,100 reviews, it’s clear this isn’t an “uncommon instance.” I would’ve happily paid $15 more for a decent company. This place is a complete joke. Avoid NextCar at all costs.

Horrible experience, car had roaches. took it back only to get another car with roaches!

Totally ripped off by Nextcar - do NOT use this company. They did not have my rental as reserved/paid for when I arrived at the airport. They said I could wait 4 hrs and MAYBE they'd have a car. Or, they said I could cancel and "request" a refund. When I said to cancel and give me a refund, they cancelled and said to ask Expedia for the refund. Expedia could not get in touch with Nextcar for quite some time and then said the Nextcar manager would not approve the refund. They kept my money, did not provide a rental, and then refused to give a refund. Also, it felt like a real scam when they said "do you want us to cancel and request a refund" only to cancel and then send me on a wild goose chase for the refund they didn't intend to grant.

I rented a car at the San Juan- Marginal Los Angeles location on 3/29-4/2/25 and the service was Exceptional!! Shout out to Juleska who displayed excellent customer service skills, always smiling and very helpful to the customers even though it was extremely busy when we arrived. The return was super fast. I would rent from here again. Ray - NYC

In Nextcar San José.
Even if you book without needing the full coverage, they will not give you a car.
It's either 60$ a day extra or you walk away, which I did

This was by far the worst company I’ve ever dealt with in all my years of travel. I booked through Priceline thinking I was getting a fair deal — boy, was I wrong. Nectar gave me a car that was in poor condition from the start. It was barely functional, felt unsafe, and clearly hadn’t been properly maintained.

To make things worse, their customer service was completely useless. Every time I tried to get help or clarification, I was met with rudeness, unprofessionalism, or just plain silence. No one took responsibility for anything.

They also overcharged me — I ended up paying more than what I had agreed to on Priceline, with no clear explanation. And as a final slap in the face, they kept my security deposit at the end of the trip for absolutely no reason. No damage, no violation of terms, just silence and refusal to return the money.

This company is shady, dishonest, and completely untrustworthy. If you're traveling in Puerto Rico, do yourself a favor and stay far away from Nectar. There are plenty of better rental options on the island — don't let them ruin your trip like they did mine.

Bad for business. Returned car with full tank of gas and they kept my 300 dollar security deposit. Don't rent from these scammers