Making payments is super easy online. All customer service reps we have ever spoken to have been top notch. You should be very proud of them. Okay, you just lost points. This is a historical review o... See more
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Review summary
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What people talk about most
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Oooooh, this is so much better than all the other loan servicer I’ve ever had in the past! I feel like I’m finally home! I have an app that loves me! If I had to sum this app up in two words, it would... See more
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This company is doing its financial calculations on time, easy way to understand and if I got questions, they help me on time. Thanks for your service. Online up you control your finance daily.
Company replied
Making Online Payments Making online payments is very convenient and simple. For those with busy schedules like mine, this app is extremely helpful and saves valuable time. I truly a... See more
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Company details
Get to Know Newrez
Written by the company
- Newrez (NMLS #3013) is a national mortgage lender and servicer focused on helping people achieve and sustain homeownership with guidance that’s personal, practical, and built for real life. Since 2008, we’ve helped customers across the country purchase homes, refinance, and access their home equity with solutions designed to support long-term financial goals.
- Our team combines decades of mortgage expertise with the scale, financial strength, and product innovation needed to serve today’s buyers and homeowners with confidence. We offer a wide range of loan programs across retail, wholesale, correspondent, and consumer-direct channels. Our experienced Loan Advisors take time to understand each customer’s goals so they can clearly explain their options and recommend personalized solutions. Newrez customers benefit from a dedicated point of contact, intuitive digital tools, and innovative products.
- At Newrez, our mission is to champion homeownership by helping customers make informed decisions that fit their lives today and their aspirations for tomorrow. Wherever you are in your homeownership journey, we’d be honored to help you get the most out of your home. To learn more, follow us on social media or visit newrez.com.
Contact info
1100 Virginia Dr., Suite 125, 19034, Fort Washington, United States
- 1-888-673-5521
- newrez.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Newrez
Thanks so much for your 5-star review, Alfonso!
Reply from Newrez
Sue, thanks for sharing your positive experience with our app! We appreciate the feedback.
I have been with Newrez for 5 years…
Got my first home 5 years ago everything went smoothly. I have been with Newrez since Nov 2021/ 5years now. So far no issues whatsoever.
14 October 2026
Reply from Newrez
Thanks so much for the positive review, Vett! We're glad you've had a great experience with us so far.
My experience with the company has been…
My experience with the company has been good; I haven't had any problems. I appreciate their professionalism.
14 October 2026
Reply from Newrez
Thanks so much for the kind review, Jessica! We appreciate the feedback about your experience with us.
The App is very easy to install
The App is very easy to install, learn and use. All the features are self explanatory and anyone can use them. The payment process was simple enough for all users.
14 October 2026
Reply from Newrez
Thanks so much for the positive feedback about our mobile app, Etta!
Reply from Newrez
Thanks for the 5-star review, Manuel!
Reply from Newrez
Thanks so much for the 5-star review, Robert!
Reported 30 days late without a clear warning
My credit score dropped 113 points overnight, and I found out Newrez had reported my mortgage 30 days late. When I called, the rep said my bank had declined my August payment, so my September payment was quietly applied to August.
I had no idea. The portal showed my last payment as received and had no past-due alert at all. Their only "notice" was a Sept 19 email titled "New Mortgage Payment Reminder Available In Your Account!" The actual delinquency notice was buried behind a login and several menus. They also said they called, but Newrez calls me constantly to push refinancing, even though I've asked them to stop many times.
I paid immediately. It's a newer loan with no other late payments. I wrote asking them to review the reporting, and two weeks later I still have no reply. That one late mark is now hurting my business financing. Check your Newrez account yourself every month.
3 October 2026
Unprompted review
Reply from Newrez
Thanks for bringing your experience to our attention, Avi. We understand your frustration and want to help. For the best support, please connect with our Homeowner Advocacy team directly by calling 855-314-8317. We're ready to assist.
Reply from Newrez
Geraldine, thanks for sharing your positive experience with us! We're glad you've enjoyed using our website.
Horrible
Horrible. Newrez failed to pay my homeowner's policy renewal. They paid the hurricane coverage, which was with the same insurance company, but failed to pay the underlying Homeowner's policy claiming they had no knowledge of my coverage (I had coverage with the same company since 2022 with no break in coverage). Newrez then assigned some outrageous insurance policy cause my mortgage payment to increase by $200 per month. The former insurer would not reinstate my policy and instead of a $750+/- homeowner's coverage, the new coverage is now $1,245. Either way, I am screwed. Horrible staff at Newrez - thick Indian accents. Will be seeking the services of a litigator shortly.
12 October 2026
Unprompted review
Reply from Newrez
Thank you for providing your feedback and letting us know about your experience, Anita. We’d love to discuss this further. Please call our Homeowner Advocacy team at 855-314-8317 so we can make this right.
Love the website and be able to pay…
Love the website and be able to pay online! Thanks!
13 October 2026
Reply from Newrez
Thanks for the 5-star review, Rowe! We're so glad you've enjoyed using our website to make a payment.
Reply from Newrez
Luis, thanks for your 5-star review!
Reply from Newrez
Thanks for your 5-star review, Gilberto!
Reply from Newrez
Chad, thanks so much for the 5-star review! We're glad our app was easy to use.
New app is user friendly and simple and…
New app is user friendly and simple and clean - Thank you
13 October 2026
Reply from Newrez
Daniel, thanks so much for the positive feedback! We appreciate your review.
Once set up it is easy to access and…
Once set up it is easy to access and make payments
13 October 2026
Reply from Newrez
Thanks for the positive review, Darth!
Reply from Newrez
Thanks so much for the positive feedback about our website and mobile app, Josue! We appreciate your review.
ConvenienceI…
This was the quickest & fastest way I have ever made a payment in many years!
13 October 2026
Reply from Newrez
Deborah, we appreciate you sharing your positive experience with our mobile app. Thanks for the 5-star review!
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